Solar Guide Reviews 243

TrustScore 3.5 out of 5

3.5

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Rated 3 out of 5 stars

Thank you for arranging the appointments for Solar installers. Unfortunately Wednesday's didn't show, I waited until 1.45pm but could wait no longer. I did receive a voicemail today, telling me th... See more

Rated 1 out of 5 stars

Absolute waste of time. Contacted them, they verified me then emailed they would get me up to three suppliers of solar PV with battery. Then they emailed one and two days later to say they were strug... See more

Company replied

Rated 5 out of 5 stars

Ian Beattie and his knowledgeable team did a thorough, professional job. had a good in depth discussion about install process and time span. panel fitters arrived as planned spent day one fitting pane... See more

Company replied

Rated 5 out of 5 stars

The number of enthusiastic sales staff have been great. Most of them seem to know what they're talking about too, which is a relief. Everyone should get on-board this obvious Gravy Train to Free Ene... See more

Company details

  1. Solar Energy Equipment Supplier

About Solar Guide

Information provided by various external sources

Get Quotes Get FREE no-obligation quotes now!
Accredited, registered engineers.

Solar Guide is the smarter way to find approved solar PV installers in your area.

Contact info

3.5

Average

TrustScore 3.5 out of 5

243 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

About 5 seconds after I verified my…

About 5 seconds after I verified my mobile number it rang and I had someone from Solar Guide explaining what would happen next, three local to me installers would be in touch to give me a no obligation quote. Fabulous service.

October 16, 2018
Unprompted review
Rated 1 out of 5 stars

Expected some quotes instead was phoned…

Expected some quotes instead was phoned all the time even on a Sunday morning. They don't leave messages just keep call over and over again. Annoying when you can't take the call. They must be desperate for work.

October 15, 2018
Unprompted review
Rated 4 out of 5 stars

Solar calculator frustration

Slightly frustrated to find the link to the 'Solar Calculator' did not work and crashed with a message to watch a YouTube sunset...
Anyway found the calculator from the drop down menu.
As this is all new to me, am not quite sure how the calculation works.
Service otherwise has been excellent and I have been very impressed.

October 9, 2018
Unprompted review
Rated 3 out of 5 stars

Thank you for arranging the…

Thank you for arranging the appointments for Solar installers. Unfortunately Wednesday's didn't show, I waited until 1.45pm but could wait no longer.
I did receive a voicemail today, telling me they were running a little late!!!
Many thanks for your input.
Best wishes
Clive

October 4, 2018
Unprompted review
Rated 2 out of 5 stars

Not great

The first call was from a guy reading from a bad script only interested in selling an appointment which he couldn't make anyway because it would need to be later than a week away.
Not impressed with the reading from a script and amateur attempt to sell the appointment, not promote his business or even ask any questions regarding suitability.
Clearly, the vetting process supposedly done by Solar guide needs improving

August 25, 2018
Unprompted review
Solar Guide logo

Reply from Solar Guide

Hi Phil,

We're sorry to hear that the installer you spoke to did not meet the usual standards of the companies we work with. Your feedback has been passed on to our team who deals with vetting solar installers, to improve the process going forward. Again, apologies for your experience in this instance.

Kind regards,
David Holmes

Rated 5 out of 5 stars

Found Solar Guide by accident

Found Solar Guide by accident whilst searching on the internet.. Filled in details & submitted.. Had return call within a minute.. Lady on phone very pleasant.. Now had calls from 2 companies making appts to call.. So far very impressive..

May 4, 2018
Unprompted review
Rated 4 out of 5 stars

Discovered by accident

Discovered by accident. Prompt connection to PV installers who came in rapid order. Goes to show there are some good deals out there. Saved plodding about on the Internet.

August 25, 2017
Unprompted review
Rated 5 out of 5 stars

Impressed

Impressed with the speed with which my request was responded to and got 2 companies quoting within 2 days. Very helpful, thank you!

February 13, 2017
Unprompted review
Rated 5 out of 5 stars

So far excellent service and true to promise.

Though the' proof of the pudding lies in the eating' applies, so far the service has exceeded my expectations - phone follow quick, friendly and polite and promise of follow up approaches kept. Three appointments arranged - watch this space.

November 11, 2016
Unprompted review

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