Solihull Carpets Reviews 

183
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the showroom staff for being exceptionally helpful, patient, and providing expert advice when choosing various flooring options. People appreciate the smooth communication and professional guidance received throughout the entire process from initial consultation to final planning. Some people also noted that the installation teams arrived promptly on schedule and maintained a tidy workspace. Consumers are consistently pleased with the exceptional quality of the finished installations and the wide selection of available products. Many reviewers express their strong willingness to return for future projects and recommend the business to others.

What people talk about most

Staff

People report positive experiences with staff, highlighting friendly and knowledgeable service from showroom... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless process from the initial in-store... See more

Product

Clients share positive opinions on product selection, highlighting an excellent and massive range of options... See more

Quality

Users describe positive satisfaction with quality, highlighting the massive product range and willingness to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly staff at both Studley and Shirley showrooms. No high pressure selling. Although neither shop actually has a sample of the bathroom flooring we wanted, they were able to order the flooring we... See more

Rated 5 out of 5 stars

We had a great experience from start to finish with Solihull Carpets. We don’t know much about carpet types but the staff were so helpful and gave excellent advice for our needs. We brought several sa... See more

Rated 5 out of 5 stars

Great service from all the members of staff, estimators, fitters. Excellent range of products . Emma was v patient while we were chosing our carpets and bathroom flooring. She came up with differ... See more

Rated 5 out of 5 stars

Just had the whole of our upstairs and stairs carpeted by Solihull Carpets - and we couldn't be happier. Emma in the showroom has been amazing, helping us decide the perfect carpets for our rooms and... See more


Company details

  1. Carpet Store
  2. Carpet Installer
  3. Flooring Store

Written by the company

Our extensive ranges of top grade carpets and luxury vinyl flooring are available at incredible prices. Our showroom has hundreds of carpets on display to choose from. Why not pop down and see us?


Contact info

4.9

Excellent

TrustScore 5 out of 5

183 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(183)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service - even with lockdown to overcome

Visited shop in January 2020 and selected a fitted carpet that is just what we wanted from the extensive range on offer. Very helpful and competitive on price. Then Covid-19 and the lockdown struck but the team at Solihull Carpets were great. They kept in touch and we rearranged delivery and fitting to suit us. Just had the carpet fitted and we are absolutely delighted with it and the service we received.

July 8, 2020
Unprompted review
Rated 5 out of 5 stars

A better carpet buying experience!

What a refreshing change from the big carpet stores ! Helpful advice and time to browse uninterrupted.
We ordered just before lockdown so had to wait 3 months. The access and fitting was then arranged to meet our "vulnerable persons " needs. We are delighted with the service, fitting and the competitive pricing.

June 29, 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service and excellent prices

Great service and excellent prices. The quality of customer service was brilliant from the start with Rich and also when fitted. Emma in the showroom was helpful and supportive when we made our final choice. Really pleased with the hall, stairs and landing and comfort of both the carpet and underlay. Would highly recommend!

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. This is the second time that I have used Solihull Carpets, on both occasions the staff in the shop have been extremely helpful from choosing carpets to making appointments for measuring and fitting. Dave and Wesley were the fitters that came today...they arrived on time, were polite and friendly, did a great job and cleaned up after themselves. Thank you!

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, courteous and friendly service from a great local business. The showroom contains samples from all price ranges and being given a sample book to take home gave me confidence in the correct colour choice. From the showroom to the fitting experience everything was communicated and carried out really well and professionally. The free measure service is also great and gave me even more confidence in the whole process. Would thoroughly recommend.

March 2, 2020
Unprompted review
Rated 5 out of 5 stars

First time we’ve used Solihull carpets…

First time we’ve used Solihull carpets and would definitely recommend. Great service from start to finish. Extremely helpful and patient when we were choosing. Great local family business feel about the whole experience. Most impressive thing was the finish. They obviously take a lot of pride in the fitting. I can see why they have so many good reviews.

January 31, 2019
Unprompted review
Rated 5 out of 5 stars

Best carpet company in Solihull

Compared a few prices and the this came up the best for the quality on offer. Service was excellent quick turnaround from quote to fitting. When the fitters arrived they went above and beyond what I expected.
Excellent service, job and value.
Cannot recommendation highly enough.

November 17, 2018
Unprompted review
Rated 5 out of 5 stars

Pleased with this carpet sale and own fitters.

Used for the first time this year and can recommend for price and fitting team all in-house. A small shop with all the basic carpet types in a choice of qualities. Fast and efficient fitting using only the accessories they need to do it. You might find that the shop is staffed by different persons on different days due to the nature of a small business. Easy to borrow samples for checking colour in your own room lighting. Parking easy near the door in service road Shakespeare Drive.

November 12, 2018
Unprompted review

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