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SOLO rent a car  Reviews 1,218

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the friendly, helpful, and professional staff. Many appreciate the quick and efficient processes for both car pickup and return, noting the seamless transactions and overall smooth user experience. People also found the prices to be competitive and the cars to be clean, modern, and in good condition. However, some customers were dissatisfied with specific issues, such as delays in deposit refunds, unexpected additional charges for fuel, or the lack of a 24-hour shuttle service, particularly for late-night arrivals. A few also mentioned minor cleanliness issues with the car interior upon pickup or difficulties in locating the agency.

What people talk about most

Service

Consumers find service to be positive, highlighting smooth processes, friendly staff, and efficient handling... See more

Staff

Clients share positive opinions on staff, frequently highlighting their friendliness, helpfulness, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Price

Users describe positive interactions with price. Many customers found the prices to be quite competitive and... See more

Quality

Reviewers mention positive feedback about quality. Customers generally report that the cars are in good to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

AMAZING experience we’ve had!!!! Manager Katia helped with everything, was very supportive, no issues with deposit, no issues with early drop off, she was always in touch, very convenient location in... See more

Rated 5 out of 5 stars

Very friendly team ,easy and fast Only one problem, we are waiting for our security deposit to be returned to our account for a week, is this normal?? I know that Budget return our deposit in two da... See more

Rated 5 out of 5 stars

One of the best car rental companies I’ve used. Easy to book, quick service on arrival for pick up. They never asked me to take any photos or videos prior to taking the car as they did their own then... See more

Rated 5 out of 5 stars

Hired a car from Solo for months of Oct and Nov 25. The service was excellent on pickup. Quick and efficient. I was given an upgrade from manual to automatic without extra charge. Same efficient s... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Truck Rental Agency
  4. Van Rental Agency

Written by the company

Welcome to the top сar rental service in Spain: Malaga, Marbella and Alicante. We offer a wide selection of vehicles — from economical and family-friendly models to vans and luxury cars. Every vehicle is regularly serviced and delivered in excellent condition. Choose your dates and select the car online, add insurance package and extra services in just a few clicks — with instant confirmation. We aim to make car rental simple, transparent and pleasant — so every customer feels confident and relaxed while driving in Spain.

Real Photos

Written by the company

Choose auto on real photos
We have our own vehicle fleet and on the site you can choose among dozens of cars in excellent trim levels, all cars of the latest models!

5 minutes order

Only here you can order beautiful car in 5 minutes

Only here you can order beautiful car in 5 minutes
The booking system on our website is designed to save your time, see for yourself and order the latest model of the car in excellent collection in just 5 minutes!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Good price quality

Very good price, car was in a very good condition, overall service was good as well. Only 1 thing to check upfront - deposit return policy, this was not very clear.

November 15, 2020
Rated 2 out of 5 stars

SOLO - avoid

I very much resent the fact that when booking through an agent, SOLO actually charges the clients’credit card for potential damage (€1750!!) when picking up a vehicle. It takes them weeks to refund the credit card and exchange rate fluctuations can turn out negatively for the client as well. For this reason, I will not ever rent a car through SOLO and advise against it.

November 12, 2020
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, avoid at all costs, extra charges in small print. Car not as advertised, dirty and not in good condition. Just avoid if you want good service.

November 2, 2020
Unprompted review
Rated 5 out of 5 stars

I had to rent a car very last minute in Marbella

I had to rent a car very last minute in Marbella. And the location of solo car rental whas nearby my hotel. I called them and they helped me true the phone until the booking whas completed. They also gave information true whatsapp and the girl whas very polite and professional. When i picked up the car in 2 hours they handled the proces very quick and i could take the car with me. At the end of the rental agreement i could let they car key by the hotel reception and they picked it up. The service whas very professional! I would recommend this to all people and i would rent from them again when i am in Marbella.

October 2, 2020
Unprompted review

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