Solus Accident Repair Centres Reviews 

2,429
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite staff, noting that every team member is extremely helpful and supportive throughout the entire repair process. People also highlight the outstanding quality of the car bodywork, the thorough cleaning, and the convenient home collection and delivery services. Some reviewers were not happy with the repair outcomes, pointing out that specific vehicle damages sometimes remained unresolved or cars were returned with minor unexpected issues. A few consumers additionally experienced frustrating communication delays and unexpected problems regarding replacement vehicle parts or missing fuel levels upon final collection.

What people talk about most

Service

People report positive experiences with service, highlighting a professional, highly organised approach that... See more

Staff

Reviewers express immense satisfaction regarding the staff, highlighting that team members are extremely... See more

Quality

Customers expressed great satisfaction with the quality of the vehicle repairs, frequently noting that their... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the friendly, helpful staff who... See more

Product

Consumers find product to be a mixed experience, as many reviewers praised the pristine condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received the highest standard of customer care from the Bolton centre. Regular updates at each stage of the repair. The courtesy car was delivered and collected as needed. The repair was perfe... See more

Company replied

Rated 5 out of 5 stars

Solus Castleford My car got picked up on the Thursday afternoon and Solus and kept me updated throughout the repairs, got a phone call on the Friday to say I would get it back on the Monday.... See more

Company replied

Rated 5 out of 5 stars

Solus at Nottingham took my car in for repair after its front end was badly damaged while my car was parked. The repair was completed to a high standard and paint work was excellent. Mark was gre... See more

Company replied

Rated 5 out of 5 stars

Staff arrived at my house on time and gave me regular updates as to when they would arrive. They delivered the vehicle back in pristine condition with all the repair work completed. They also cleaned... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 93% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(2,429)

353 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

A friendly team, kept me up-to-date with the repairs and did an amazing job.

September 3, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon

Thank you for submitting a review and letting us know that the team were friendly and kept you updated. I would like to share your comments please can you confirm which site you used.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Car collected and courtesy car delivered without any inconvenience. Updates received throughout the whole experience.
Staff very helpful and courteous. Well done Leatherhead branch!

September 2, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon Jeanette

Thank you for taking the time to submit a review and letting us know that received excellent service from the team at Leatherhead. I have passed over your comments.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Very pleased with the results and…

Very pleased with the results and service

September 4, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon

Thank you for submitting a review and letting us know you are pleased with the repairs.

Can you spare another minute to let us know which site your vehicle went to?

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Repair carried out via insurers

Repair carried out via insurers, Solus were excellent to deal with and the works are perfect. Warrington branch

September 3, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon

Thank you for submitting a review and letting us know work was perfect. Please can you share which site your car has been repaired by?

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Great repair

collected car and the repair was turned around quickly the car was returned looking amazing fully valeted and polished

September 4, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon

Thank you for letting us know the repairs are great. Please can you let me know which site the repairs were carried out by?

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Excellent job thank you

Excellent job thank you

August 31, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon

Thank you for submitting a review, nothing better than being told we were excellent. I have passed on your comments.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Solus were great

Solus were great. They kept me updated throughout the process, were well-informed and very responsive. They were able to pick up the car within just 10-12 days of the accident and the repairs took one week with very prompt redelivery once repaired. Overall, a very positive experience.

September 4, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon

Thank you for submitting a review and letting us know we were great :-)

Please could I ask you to share which site your vehicle went to?

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Very pleased with the repair

Very pleased with the repair. There was a slight problem when picked it up but was sorted quickly and effectively

September 4, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the repairs and that everything was resolved quickly.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Great communication

Great communication, work down well and within timeframe allocated. Service friendly and professional.

September 4, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon

Thank you for submitting a review and letting us know that the team kept you updated and the service was friendly.

I have passed on your comments.

Many thanks
Cathy
Solus Customer Care

Rated 4 out of 5 stars

Efficient service when fixing body…

Efficient service when fixing body damage on my car. Also the valet clean was very good.

September 4, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon

Many thanks for taking the time to submitted a review. I have passed a message to the team.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

I was very pleased with the service I…

I was very pleased with the service I received from Solus (Basingstoke site).Great customer service from start to finish: they always kept me updated throughout the repair process. My car was repaired to a very high standard and I’m really happy with the result. A very happy customer and I would definitely recommend Solus!

September 3, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning

Thank you for submitting a review and letting us know that the customer service was great. Really pleased to see that you are happy with the repairs.

I would like to pass on your comments, can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

5 star delivery of loan car

5 star delivery of loan car, Chris was very polite, car was clean and almost new, damage to my car was professionally repaired and back to new looking, car was delivered by Paul who also was very polite, my car had been fully valet and was spotless, had a call from Solus to say they are still waiting for the back badge but will be fitted by someone who will fit it at my home, so I am satisfied and have no hesitation in giving a true 5 star service.

September 2, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning

Thank you for submitting a review and letting us know that you are happy with the repairs and the service received. As soon as we get the badge we will get it put on the vehicle.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Taking and submitting the pre repair photos was the hardest part of the process from my side.

The hardest part of the whole repair process was taking and sending photos of my car before the car was booked in for repair. The car was picked up and brought back by Solus making it easy for me. I was given regular updates as to the progress of the repairs and the expected delivery date. The repairs were excellent and I would be happy to use Solus again should it be necessary at any point in the future.

August 24, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning

Thank you for submitting a review and letting us know about your experience. Great to read that the collection delivery service worked well for you.

I have passed on your comments.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Solus had very clear communication and…

Solus had very clear communication and did a very professional job on the repair. They both picked up and returned the car at times they said they would and the returned car was immaculately clean. A very good service and a happy customer.

September 3, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning James

Thank you for taking the time to submit a review and letting us know that the team kept you updated and were professional.

I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Excellent Service and standard of…

Excellent Service and standard of repair. Staff helpful, constantly updated on progress of repair. Repair completed to a high standard and spotlessly clean car delivered back directly to my door. Well done Solus.

September 3, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Dot

Thank you for submitting a review and letting us know that you received excellent service. I would love to pass your comments onto the team, please can you spare a minute to let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Excellent service

So happy with the service provided by Solus Dunstable. My repair was done in good time,regular updates by text and my phone calls always answered promptly by a lovely polite lady. On return my car had been cleaned and the repair was done to perfection.
If you want a professional job done I highly recommend Solus.
Thank you Solus Dunstable.

September 1, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning

Thank you for submitting a review about Solus Dunstable, it is great to read that the team kept you updated. I have passed your comments to the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

Rated 3 out of 5 stars

I like the service of car collected and…

I like the service of car collected and delivered, however the driver that collected the car said it would be valeted, the car was returned with overspray on bottom front panel some red paint on black trim. The car was unclean with residue from a garage atmosphere. Also seemed rushed as was ready after just 24 hours with a delay on return date.

September 1, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning

Thank you for submitting a review and I am sorry to read there was overspray left on the vehicle. I have passed you comments to the team and ask they contact you urgently to discuss a resolution.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Outstanding Service

The service I received from Solus Epsom was amazing. Once I had booked my repair in online, everything went very smoothly. My car was picked up on time, I was given updates and an estimated time of completion. whenever I called the company, the staff were very polite, professional and friendly. I never had to do any chasing up. My car was delivered back to me at the time agreed and the repair was completed exactly to the specifications agreed. You could not tell that there had been any damage. I was over the moon with the result. My car was also given a well-needed clean inside and out, the tyres were reflated and the wheels washed. 10 out of 10 service.. thank you.

August 25, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Jazz

Thank you for taking the time to submit a review and letting us know about your experience with Solus Epsom. Great to read you are happy with the service and repairs. I have passed your comments to the team.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Very good professional company

Very good professional company. Provided updates throughout the repair. Car came back very clean and shiny. Thank you Solus. A very happy customer 😀

September 3, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning

Thank you for submitting a review and letting us know that you are happy with the service provided. I would love to pass on your comments to the team, could you share a minute to let me know which site your car went to?

Many thanks
Cathy
Solus Customer Care

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