I received the highest standard of customer care from the Bolton centre. Regular updates at each stage of the repair. The courtesy car was delivered and collected as needed. The repair was perfe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the initial contact to return of my car the team were exceptional. Excellent communication, updates, explanations and reassurance provided by friendly staff who were extremely approachable. Definitely service with a smile 😃

Reply from Solus Accident Repair Centres
They picked my car up from my home, leaving me with a lovely courtesy car. They kept me up to date with everything they were doing to my car and dropped it back off at my home, looking perfect. I can't fault them

Reply from Solus Accident Repair Centres
Amazing service, very quick to get my car in for repair and was kept up to date regularly. My car was delivered back to me less than 24 hours after the repairs where completed

Reply from Solus Accident Repair Centres
From start to finish the team at Solus were Brilliant. We had a very tight deadline to get our car repaired before we went abroad for several months. The team went all out to get our car in, order all the parts and start the repairs. The work was all completed and ready to collect within seven working days. All work was also to a high standard.

Reply from Solus Accident Repair Centres
Transparency throughout the process. Friendliness of staff

Reply from Solus Accident Repair Centres
Job was completed with care and attention.
Clive, who delivered my courtesy vehicle and returned my car was a thoughtful, courteous and efficient driver advising the time of his arrival.
Thank you.

Reply from Solus Accident Repair Centres
My experience has been fantastic. The repair done to my car was excellent. Clear communication at every stage of repairs. Would definitely recommend.

Reply from Solus Accident Repair Centres
Solus at Nottingham took my car in for repair after its front end was badly damaged while my car was parked.
The repair was completed to a high standard and paint work was excellent.
Mark was great whenever I needed to contact. I received regular progress updates. My car was returned to a location I requested. The work was completed much quicker than I expected.
I would have no hesitation in recommending this workshop. ⭐⭐⭐⭐⭐

Reply from Solus Accident Repair Centres
Excellent service from Solus Erith, very friendly staff and I was kept up to date through their system and with phone calls. Car return washed and very clean. Many thanks

Reply from Solus Accident Repair Centres
Very quick repair carried out to a high standard.

Reply from Solus Accident Repair Centres
Very swift and complete repair. No issues whatsoever.👍🏻

Reply from Solus Accident Repair Centres
All stages of the repair procedure were fully explained and I got notified every time there was an update. Also, they ere easy to contact, my insurance company was very hard to contact, so they acted as an intermediary. Very impressed.

Reply from Solus Accident Repair Centres
My car was in for repair at the Solus repair centre in Beeston near Nottingham due to another car hitting me from the side on a roundabout. This caused damage to both near side doors as well at other scuffs and scrapes. My car was repaired meticulously just as it was before the shunt. During this time I was able to check the status of my vehicle via the Aviva app and through sms from Solus. I was pleasantly surprised with the turn around time, service and communication. Staff were very friendly and helpful. I can without question highly recommend Solus.

Reply from Solus Accident Repair Centres
Excellent communication, before, during and after my repair. Car collected and delivered professionally, and work completed to my satisfaction.

Reply from Solus Accident Repair Centres
Re:Solus Bolton
All staff encountered were friendly and professional, service exemplary, with updates electronically and by phone. More than happy to use them again, and would recommend to anyone.

Reply from Solus Accident Repair Centres
I had a great service with Solus, I was kept updated through the whole process, they had my car a little longer than planned but I had a lovely courtesy car so I wasn't bothered, my car car was delivered back to me perfectly. I used the centre at West Bromwich.

Reply from Solus Accident Repair Centres
Really professional - booking, collection and the work itself was an absolute breeze and the quality of repairs was excellent.

Reply from Solus Accident Repair Centres
I think the service and staff were really helpful. They kept me updated on my repair from an accident. I would definately recommend them to family and friends. So happy with the service.

Reply from Solus Accident Repair Centres
The service I received from Solus was excellent, far better than I expected.., it’s the first time I’ve needed to claim (third party at fault) so I haven’t experienced insurance claims before but as mentioned before, the service was excellent., the communication was great, the car was collected at a suitable time, I was kept updated all the time, car had a first class repair, car cleaned and returned again at a suitable time for me., perfect!👌 *The Solus site my car went to was ERITH.*

Reply from Solus Accident Repair Centres
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.