Solus Accident Repair Centres Reviews 

2,429
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite staff, noting that every team member is extremely helpful and supportive throughout the entire repair process. People also highlight the outstanding quality of the car bodywork, the thorough cleaning, and the convenient home collection and delivery services. Some reviewers were not happy with the repair outcomes, pointing out that specific vehicle damages sometimes remained unresolved or cars were returned with minor unexpected issues. A few consumers additionally experienced frustrating communication delays and unexpected problems regarding replacement vehicle parts or missing fuel levels upon final collection.

What people talk about most

Service

People report positive experiences with service, highlighting a professional, highly organised approach that... See more

Staff

Reviewers express immense satisfaction regarding the staff, highlighting that team members are extremely... See more

Quality

Customers expressed great satisfaction with the quality of the vehicle repairs, frequently noting that their... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the friendly, helpful staff who... See more

Product

Consumers find product to be a mixed experience, as many reviewers praised the pristine condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received the highest standard of customer care from the Bolton centre. Regular updates at each stage of the repair. The courtesy car was delivered and collected as needed. The repair was perfe... See more

Company replied

Rated 5 out of 5 stars

Solus Castleford My car got picked up on the Thursday afternoon and Solus and kept me updated throughout the repairs, got a phone call on the Friday to say I would get it back on the Monday.... See more

Company replied

Rated 5 out of 5 stars

Solus at Nottingham took my car in for repair after its front end was badly damaged while my car was parked. The repair was completed to a high standard and paint work was excellent. Mark was gre... See more

Company replied

Rated 5 out of 5 stars

Staff arrived at my house on time and gave me regular updates as to when they would arrive. They delivered the vehicle back in pristine condition with all the repair work completed. They also cleaned... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(2,429)

353 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

From the initial contact to return of my car the team were exceptional. Excellent communication, updates, explanations and reassurance provided by friendly staff who were extremely approachable. Definitely service with a smile 😃

September 8, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Catherine.

We are a smiley friendly bunch here at Solus. 😁

Kind regards

Mark
Solus customer care team

Rated 5 out of 5 stars

They picked my car up from my home

They picked my car up from my home, leaving me with a lovely courtesy car. They kept me up to date with everything they were doing to my car and dropped it back off at my home, looking perfect. I can't fault them

September 8, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Glenys.

Thank you for completing the Trustpilot survey.

Here at Solus we only repair vehicles for Aviva Insurance and we are happy that the services we provide from courtesy cars and home delivery/collection was perfect.

Kind regards

Mark
Solus customer care team

Rated 5 out of 5 stars

Amazing service

Amazing service, very quick to get my car in for repair and was kept up to date regularly. My car was delivered back to me less than 24 hours after the repairs where completed

September 8, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Karl.

It is good to see that you took the option to use the Solus door to door service. A service that we give to all our Aviva customers.

Kind regards

Mark
Solus Customer Care Team

Rated 5 out of 5 stars

Great people who give a great level of service.

From start to finish the team at Solus were Brilliant. We had a very tight deadline to get our car repaired before we went abroad for several months. The team went all out to get our car in, order all the parts and start the repairs. The work was all completed and ready to collect within seven working days. All work was also to a high standard.

August 27, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Andy.

Thank you for a 5 star Trustpilot score and the team are always working hard to delivery a high standard of repairs.

Kind regards

Mark
Customer care team

Rated 5 out of 5 stars

Transparency throughout the process

Transparency throughout the process. Friendliness of staff

September 8, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning.

Thank you for the 5 star Trustpilot review and I will pass on your comments to the team at Castle Donnington.

Kind regards

Mark
Solus Customer Care Team

Rated 5 out of 5 stars

Great job and very quick!

September 7, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Alan.

Thank you for the 5 stars and glad to see you had a quick turn around.

Kind regards

Mark
Solus customer care team

Rated 5 out of 5 stars

Car Care & Excellent Delivery

Job was completed with care and attention.
Clive, who delivered my courtesy vehicle and returned my car was a thoughtful, courteous and efficient driver advising the time of his arrival.
Thank you.

September 8, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Hello Christine.
Thank you for mentioning Clive and for the wonderful praise that you have given him. We will pass on your kind words to him and his team lead.

Many thanks

Mark
Solus customer care team

Rated 5 out of 5 stars

My experience has been fantastic

My experience has been fantastic. The repair done to my car was excellent. Clear communication at every stage of repairs. Would definitely recommend.

September 8, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning John.

Thank you for completing the Trustpilot review and for giving the full 5 stars.

We are always pleased to see when our customers would recommend Solus to other.

Kind regards

Mark
Solus customer care team

Rated 5 out of 5 stars

Great result

Solus at Nottingham took my car in for repair after its front end was badly damaged while my car was parked.
The repair was completed to a high standard and paint work was excellent.
Mark was great whenever I needed to contact. I received regular progress updates. My car was returned to a location I requested. The work was completed much quicker than I expected.
I would have no hesitation in recommending this workshop. ⭐⭐⭐⭐⭐

September 8, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon

Thank you for submitting a review and letting us know about your experience with Nottingham it's great to read the repairs were completed quickly and you would recommend us.

I have passed on your comments.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Excellent service from Solus Erith

Excellent service from Solus Erith, very friendly staff and I was kept up to date through their system and with phone calls. Car return washed and very clean. Many thanks

September 8, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon

Thank you for submitting a review and letting us know about your experience with Solus Erith. I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Very swift and complete repair

Very swift and complete repair. No issues whatsoever.👍🏻

September 7, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning

Thank you for submitting a review and letting us know that the repair was swift and you had no issues. I have passed on your comments.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

All stages of the repair procedure were…

All stages of the repair procedure were fully explained and I got notified every time there was an update. Also, they ere easy to contact, my insurance company was very hard to contact, so they acted as an intermediary. Very impressed.

September 7, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning

Thank you for submitting a review and letting us know that you were kept updated and that we were easy to contact. I have shared your comments.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Solus - Highly skilled.

My car was in for repair at the Solus repair centre in Beeston near Nottingham due to another car hitting me from the side on a roundabout. This caused damage to both near side doors as well at other scuffs and scrapes. My car was repaired meticulously just as it was before the shunt. During this time I was able to check the status of my vehicle via the Aviva app and through sms from Solus. I was pleasantly surprised with the turn around time, service and communication. Staff were very friendly and helpful. I can without question highly recommend Solus.

September 7, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon Chris

Thank you for taking the time to submit a review and letting us know about the service from the team. I have passed your comments to the team to share with everyone on a job well done.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Excellent communication

Excellent communication, before, during and after my repair. Car collected and delivered professionally, and work completed to my satisfaction.

September 4, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon David

Thank you for submitting a review and letting us know that the team kept you updated and you are happy with the repairs. I have passed on your comments.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

All staff encountered were friendly and…

Re:Solus Bolton

All staff encountered were friendly and professional, service exemplary, with updates electronically and by phone. More than happy to use them again, and would recommend to anyone.

September 7, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good afternoon Matt

Thank you for submitting a review and letting us know that the team were friendly and professional. I would like to pass on your comments, please can you confirm which site your vehicle went to?

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Great service with Solus

I had a great service with Solus, I was kept updated through the whole process, they had my car a little longer than planned but I had a lovely courtesy car so I wasn't bothered, my car car was delivered back to me perfectly. I used the centre at West Bromwich.

September 4, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Jenny

Thank you for submitting a review and letting us know you were kept updated. Sorry we had to keep a little longer than originally expected but glad you had use of a courtesy car. I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

Really professional

Really professional - booking, collection and the work itself was an absolute breeze and the quality of repairs was excellent.

September 4, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Jack

Thank you for submitting a review and letting us know the team was professional. I have passed on your comments.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

I think the service and staff were…

I think the service and staff were really helpful. They kept me updated on my repair from an accident. I would definately recommend them to family and friends. So happy with the service.

August 27, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Yvonne

Thank you for submitting a review and letting us know that the team were helpful and that you would recommend us.
I have passed on your comments.

Many thanks
Cathy
Solus Customer Care

Rated 5 out of 5 stars

The service I received from Solus was…

The service I received from Solus was excellent, far better than I expected.., it’s the first time I’ve needed to claim (third party at fault) so I haven’t experienced insurance claims before but as mentioned before, the service was excellent., the communication was great, the car was collected at a suitable time, I was kept updated all the time, car had a first class repair, car cleaned and returned again at a suitable time for me., perfect!👌 *The Solus site my car went to was ERITH.*

September 4, 2026
Unprompted review
Solus Accident Repair Centres logo

Reply from Solus Accident Repair Centres

Good morning Matt

Thank you for taking the time to submit a review and letting us know about your experience. It's great to read that we delivered a service more than you expected and the repairs were first class. I would really like to pass on your comments to the team, can you let me know which site your car went to?

Many thanks
Cathy
Solus Customer Care

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