Somnowell Reviews 98

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Platinum providing practice- Practice Administrator feedback. Patients often come back saying their sleep has massively improved and snoring has either stopped or reduced a lot. They report that it’s... See more

Company replied

Rated 5 out of 5 stars

I was diagnosed with sleep apnoea around six years ago following a home sleep study, which showed I was waking approximately 19 times per hour. At the time, I was in my late thirties a... See more

Company replied

Rated 5 out of 5 stars

Having tried and tested over the counter plastic devices, I realised that I needed a more comfortable and long term solution to my snoring issue. The Somnowell device is seamless and I can hardly no... See more

Company replied

Rated 5 out of 5 stars

This is a fabulous little company that has really delivered on what it said it would....namely snoring reduction! The expereince was seamless. The initial interactions with customer service (S... See more

Company replied

Company details

  1. Manufacturer

Information provided by various external sources

At Somnowell, we provide one of the most effective treatments for snoring and sleep apnea. Patients with TMJ or bruxism have also seen improvements.


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4.3

Excellent

TrustScore 4.5 out of 5

98 reviews

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Rated 2 out of 5 stars

Good...but beware of longterm teeth misalignment

Been using this device now for many years and although much easier to use than my prescribed CPAP, you need to be aware you could end up, like me, with a major misalignment of your teeth. It has only affected my bottom front teeth but they are now well out of place protruding forward. I have considered getting fitted with an invisalyn to bring them back in to position but then it would mean going back to CPAP. Probably the Somnowell is the lesser of two evils, but they really need to make this issue much more obvious in their literature expecially since they have changed the design which makes bottom teeth protrusion much more likely.

February 3, 2021
Unprompted review
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Reply from Somnowell

Dear Mr M,

The Somnowell is particularly suitable if you have a need to control snoring/sleep apnoea and also for orthodontic retention. The Somnowell Chrome was designed by Visiting Professor Simon Ash a Consultant and specialist Orthodontist, the Somnowell has been designed to help avoid unwanted tooth movements and to be very effective at keeping the teeth in position, however as with all mandibular advancement devices, these are based on functional orthodontic devices which alter tooth and jaw relations. There is the risk that patients wearing the Somnowell Chrome may experience these unwanted dental and jaw relation changes. In some cases orthodontic relapse will occur. If you have recently completed orthodontic treatment the Somnowell Chrome can be made with extra retention features, but these need to be requested prior to device manufacture.

As with all treatments one may undergo, there are risks. However, as you have mentioned the benefits of the Somnowell device outweigh the risks.

Many of our patients who have had Invisalign treatment proceed with the Somnowell device and request the added retention feature.

Humera Younis (Customer Services Manager)

Rated 5 out of 5 stars

Somnowell – a positive change

Somnowell delivered everything it promised – no more snoring or sleep apnea. I wake up feeling refreshed. I'd forgotten how that felt and that's money definitely well spent. Also the care and help from the Somnowell Practitioner, Dr Stephen Keane at The Smile Centre, Releigh, was professional and friendly. So much so, I changed my dental practice to them. Somnowell has made a positive change to my health and I would have no hesitation in recommending them to anyone else.

December 26, 2020
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Reply from Somnowell

Dear Frank,

Thank you for your outstanding review.

We are delighted to hear that your snoring and sleep apnoea issues have been resolved. We are so pleased that you are waking up feeling more refreshed with the Somnowell device.

Dr Stephen Keane certainly is very dedicated and professional and is one of our Platinum Practitioners - highly experienced.

Wishing you all the best.

Humera Younis (Customer Services Manager)

Rated 1 out of 5 stars

Bitter Regrets & now angry.

Furious to see your reply, you contacted my Dentist without my permission. New Customers beware of Somnowell.
I have the Somnowell for 2 months and it effectively stops my snoring because I wake in pain every hour through the night, the upper section is crushingly tight, the lower section section fits and you could forget it is there.
I bitterly regret spending £1500 on this and I have now completely lost all trust in my Dentist of 30+ years. I now refuse to see him.

November 1, 2020
Unprompted review
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Reply from Somnowell

Dear Mr Scholes,

We are sorry to hear that you have experienced a problem with your Somnowell device.

We would strongly encourage you to see your Somnowell Practitioner for a follow up appointment. The initial fitting stage is crucial and all our Practitioners will see patients for follow ups and adjustments if necessary.

We have contacted your Practitioner and I believe they are in the process of arranging an appointment for you.

If you need any assistance from us, please do not hesitate to contact us.

Humera Younis (Customer Services Manager)

Rated 5 out of 5 stars

I have had the devise for 5 years

I have had the devise for 5 years. The quality of my sleep and that of my dear wife has improved markedly. I would have no hesitation in recommending this product to anyone suffering from snoring or sleep apnoea. AJB 65 years.

October 14, 2020
Unprompted review
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Reply from Somnowell

Dear AJB,

Thank you for your review.

We are delighted to hear that you (and your wife) are pleased with the Somnowell device.

Wishing you all the best.

Humera Younis (Customer Services Manager)

Rated 4 out of 5 stars

Very satisfied with the service…

Very satisfied with the service provided and am confident that it will resolve my problem.

October 7, 2020
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Reply from Somnowell

Dear Mr Saxton,

Thank you for your review.

We are delighted to hear that you are pleased with the Somnowell device and our service.

The Somnowell is a revolutionary treatment and our success rates are 96%. Therefore we are very confident that the Somnowell device will help you.

Wishing you all the best.

Humera Younis (Customer Services Manager)

Rated 5 out of 5 stars

This device is a life changer

This device is a life changer! I tried Cpap which was a disaster. can anyone sleep with that on their face and that noise! I tried gum shield type device, and although it seemed like a good idea, it was hopeless and kept slipping out. Then I tried Somnowell, thank god. It actually works!

October 1, 2020
Unprompted review
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Reply from Somnowell

Dear Mr Richardson

Thank you for your review.

We are delighted to hear that you are pleased with the Somnowell device.

Your experience with the CPAP and plastic "gum shield type" devices is shared by many of our patients - who come to us seeking an alternative to the CPAP and a better solution to the plastic devices that are available over the counter or on the internet. We are so happy that the device has worked for you and changed your life.

Wishing you all the best.

Humera Younis (Customer Services Manager)

Rated 5 out of 5 stars

From Pneumatic drill to dormouse

Having snored very loudly and sounding like a pneumatic drill for many years, I have given my husband many a sleepless night. I decided to invest in a somnowell device. I have had a bulky plastic device previously which was uncomfortable and just did not work.
This custom made piece of metalwork is easy to tolerate and it works!
With these devices you get what you pay for and this, I believe, is well worth the investment.
I do occasionally snore just a little if I have had alcohol or am exceptionally tired- but absolutely nothing like the previous level of noise I made.
I was also concerned that the device might damage my veneers but this is not the case.

September 22, 2020
Unprompted review
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Reply from Somnowell

Dear Mrs J,

What an outstanding review!!

We are delighted to hear that you (and your husband) are pleased with the Somnowell device.

We strongly believe that the Somnowell Chrome is the leading oral device in the world today, offering the best long term comfortable solution avoiding non reversible painful invasive surgery. The Somnowell Chrome is the choice of ENT Specialists, Chest Medicine Physicians, Oral and Maxillofacial surgeons, Dentists and other medical professionals.

Wishing you all the best.

Humera Younis (Customer Services Manager)

Rated 5 out of 5 stars

Fantastic product

I have now had my Somnowell device for 3 years and I must say it was one of the best investments I have ever made - my wife would also agree with that statement !!

Highly recommended - it transformed our lives

June 1, 2020
Unprompted review
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Reply from Somnowell

Dear Customer,

Thank you for your review and for recommending us highly.

We are delighted to hear that both you and your wife are pleased with the Somnowell device.

Wishing you all the best.

Humera Younis (Customer Services Manager)

Rated 3 out of 5 stars

Works well but....

I was fitted with a Somnowell device in 2015. The significant cost was balanced by the fact that it worked like no other treatment had. It eased my sleep apnea and helped me to have a good night’s sleep. As time wore on, it needed a service and the cost of this was, again, significant. But it did the job. The problem came when I had a filling replaced and the resulting, rather small, difference had a huge impact on the fit of the Somnowell. The significant cost of the recent service put me off seeking to have it adjusted, which was a mistake. The result was that a dental bridge at the front of my mouth which had remained firmly in place for many years was dislodged by the now ill fitting Somnowell. The bridge has been fitted back twice and failed both times after only afew months. Now I’m looking at a dental plate or implants. There is no doubt that if it wasn’t for the Somnowell device the bridge would have remained in place for a long time to come. Since then, I have started to use a CPAP machine which works like a dream and interferes not a jot with my dental work. So yes, Somnowell works but as well as the significant original cost, which has risen since my fitting, you have to add on the cost of necessary adjustments and servicing. Add to this the risk that, over time, if necessary and expensive adjustments are not made following even minor dental work, then catastrophic dental problems may follow, as I found out to my cost.

May 2, 2020
Unprompted review
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Reply from Somnowell

Dear SB,

We are sorry to hear that you had an issue with the fit of your Somnowell following some dental treatment.

We always advise our patients to let their general dentist know that they use a Somnowell device and to take this to all their dental appointments. If any dental work is needed all patients should ask their general dentist to work around the Somnowell device if possible to ensure any work done does not interfere with the fitting of the Somnowell device. If extensive dental work is undertaken then it is likely that the dental anatomy will alter and the Somnowell will not be a good fit and a remake of part or all of the device may be required.

It is unfortunate that you subsequently experienced problems with your bridge. However, we cannot say for certain that this was directly as a result of the Somnowell device.

Despite your dissatisfaction we are glad to hear that the Somnowell device did work for you and made a difference. We would encourage you to see your Somnowell Practitioner in order to try and resolve this issue.

Please do not hesitate to get in touch with us if you require any further assistance.

Wishing you all the best.

Humera Younis (Customer Services Manager)

Rated 5 out of 5 stars

Excellent product

Excellent product - works for snoring and apnoea in my case - and outstanding customer service. Takes a few days to get used to but well worth persevering.

March 17, 2020
Unprompted review
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Reply from Somnowell

Dear PH,

Thank you for your review.

We are delighted to hear that you are pleased with the Somnowell device and that it has helped you with both your snoring and sleep apnoea issues.

Wishing you all the best.

Humera Younis (Customer Services Manager)

Rated 5 out of 5 stars

Very efficient and courteous service.

Very efficient and courteous service. Goods delivered promptly. Thankyou.

February 20, 2020
Unprompted review
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Reply from Somnowell

Dear Mr Hayter,

Thank you for your review.

We are delighted to hear that you are pleased with the Somnowell device.

Wishing you all the best.

Humera Younis (Customer Services Manager)

Rated 1 out of 5 stars

Try and Get a Second Medical Opinion!

I am a 43 year old woman with Upper Airways Resistance syndrome (UARS) and mild sleep apnea (OSA). The NHS referred me for a MAD (after my efforts with CPAP had failed) but the wait time was 8 months and I decided to try a Somnowell as the turnaround time was much quicker and I was so desperate for some good quality sleep.

- Quality and Performance 4/5
The Somnowell is a good quality item. It fits perfectly, stays in place during the night (important if you are a mouth breather and open your mouth during sleep) and is robust and lightweight.
It is significantly better than the NHS model (which I now have too), which falls off the teeth if you open your mouth during sleep.
I have deducted one star as there are very small screws which rubbed my mouth and gave me minor ulcers, but overall this is a quality item.

- Effectiveness 0/5
This did not help my UARS or OSA whatsoever. I used the device for four and a half months and experienced no improvement in symptoms and a repeated sleep study showed no difference in AHI or RERA.
Around this time I saw a private ENT doctor (about chronic rhinitis) who explained that the Somnowell and other MAD devices mainly helped people with large tongues and big tongue plates - I do not have these. He examined me and said that the Somnowell would never help me as my main sleep breathing problem is that I could not breath through my nose. He recommended that I immediately discontinue use of the Somnowell and that I instead have surgery, which I have now done.
It is of course problematic that the NHS do not offer these kind of examinations to OSA patients (I queried why and was told it was a cost issue), and that they are outside the remit of the dentists who fit Somnowell devices. The cost of seeing a private ENT doctor was considerably less than the cost of the Somnowell, and you may want to consider this first if you are unsure if the device would work for you.

Side Effects and Ongoing Problems 0/5
During the 4.5 months that I used this device I suffered AWFUL side effects. I had horrendous pain in my teeth, jaw and head. When I removed the device in the daytime my jaw would not go back into its proper place - this mis-alignment of my teeth caused terrible difficulties with eating (I could not bite or chew properly) and even speaking clearly. It was truly dreadful.
I went back to the dentist who fitted it and he made me another device (at some expense) to wear in the daytime to try and re-set my jaw position, this gave a very minimal improvement.
It is now 6 months since I stopped using the device on the advice of the ENT doctor, and I have ongoing and significant problems with my teeth and jaw. My jaw has never gone back to its original position and protrudes, my teeth are misaligned. I have been grinding my teeth in my sleep and because they are now mis-aligned this causes such excruciating pain that I wake up frequently in the night. I still cannot chew properly and have to choose mushier types of food to eat. I have had yet another device made (more expense) to try and minimise this - but because the grinding force on my teeth is so great my teeth have actually moved and this custom made device no longer fits.
Despite not using the Somnowell for 6 months I have constant pain in my teeth, jaw and horrendous headaches. My teeth are now wonky and my protruding jaw is ugly.
Previously I had exemplary dental health and no teeth or jaw problems.

Overall 0/5
I very much regret buying a Somnowell, the ongoing problems have been devastating and actually made my sleep quality worse.
I had no idea that the negative consequences could be so severe and far reaching, even after discontinuing use of the device. The Somnowell has actually given me additional health issues to contend with.
Ironically, I don't think the NHS MAD would have caused these problems because it would have fallen off rather than forcing my jaw into such an unnatural position.

I can understand the desperation to try the Somnowell device - but if possible it could be worth consulting with doctors to see if it would specifically be suitable for you rather than just taking a punt.

I have engaged repeatedly with my Somnowell dentist, with my NHS dentist and with the NHS Maxillo Facial dept about my Somnowell and the problems it has caused. Somnowell customer services seem to believe that if the device doesn't work it's simply because the adjustment isn't right, or the customer hasn't tried hard enough, but this was not true in my case.

January 20, 2020
Unprompted review
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Reply from Somnowell

Dear Customer,

We are sorry that the Somnowell has not been a success in your case. We appreciate the feedback provided and take on board your comments and suggestions. Patient and customer care are a very high priority for us. Our scientific advisory team have been in contact with a specialist ENT surgeon who has a special interest in sleep related breathing disorders to see if we can better incorporate advice to aspiring patients. The following comments are made in good faith and can only be made in response to the limited information supplied to us.

Somnowell Ltd manufacture and supply chrome cobalt bespoke mandibular advancement devices at the request of the prescription practitioner. Clinicians are responsible for the diagnosis, management and well-being of their patients.

The main message from this experience “Try and get a second medical opinion” is very valid. Given the controversial nature of upper airway resistance syndrome (UARS), an internal referral by the NHS department who diagnosed the UARS, to the ENT especially where the CPAP therapy (gold standard treatment for OSA) and there is an obstructed nasal passage, disturbed sleep and personal awareness of snoring & OSA (atypical features of problematic snoring and mild obstructive sleep apnoea) might have lead to a more appropriate course of management. Indeed this would seem to have been the eventual successful outcome in the management of the UARS.

Mandibular advancement devices (MAD) including the Somnowell do not work in every case and as stated on the website are indicated for the non surgical management of problematic snoring and mild/moderate OSA, they are contraindicated in patients who have mouth breathing and obstructed nasal passages.

The risks of tooth and jaw changes associated with wearing a MAD since these devices “ advance the mandible” and are derived from functional orthodontic devices used to treat small set back lower jaws, are a recognised risk. Unfortunately, there is no way of establishing, from the available facts, whether any of the alleged changes in tooth and jaw position and tooth grinding were pre-existing or a direct consequence of the CPAP and or other devices used.

On a positive note, we and the prescribing Somnowell practitioner have collaboratively been in touch with you and continue to endeavour to address the ongoing concerns in your unique case.
You have reported on the high quality, fit, robust and light weight nature of the Somnowell as compared to the alternative plastic MAD supplied to you. But again you mention mouth breathing for which the Somnowell is contraindicated and known to be less effective and may not work in some cases where there is a nasal obstruction.

Humera Younis (Customer Services Manager)

Rated 5 out of 5 stars

I have been a very poor sleeper...

I have been a very poor sleeper for about 10 years, as I suffer from both Restless Leg Syndrome and Sleep Apnoea. The latter was finally diagnosed in April 2019 as being 'moderate'. There then followed several weeks of trying CPAP equipment, including probably 12 different masks. Despite my determination and the kind and assiduous efforts of the technicians, I found it impossible to adjust to wearing a mask and, usually, threw it off in the middle of the night. The worst feature was that I was unable to relax with it on, unless I was lying on my back and so, as one might expect, my apnoea was found to be 'severe, and both central and obstructive'. Not surprising, as I believe most people snore more loudly lying on their backs.
Therefore, I decided to have a Somnowell mandibular device made for me. It cost around £1500 and I couldn't be sure that it would work for me but in desperation, I decided to give it a try. After a few weeks wearing the Somnowell (during which my husband was convinced that the problem was solved), I decided to have a sleep test done privately. I was asked to spend five nights WITHOUT the Somnowell and to do the test on the fifth night. To my utter joy I was told I had NO sleep apnoea, except on occasions when I was lying on my back. I actually believe the device has retrained my jaw to stay in position during sleep. I do still wear it most nights, even though I am convinced it is not entirely necessary.
Initially, I felt the device to be intrusive, but it never stopped me from falling asleep and, when I awaken, I am hardly aware it's in place.
I would not hesitate to recommend a Somnowell device to someone with snoring/sleep apnoea problems. I suppose there is no guarantee that it will work but, if it does, it is like a miracle. Such a pity the health service does not seem to acknowledge the existence of the device.

January 17, 2020
Unprompted review
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Reply from Somnowell

Dear Gill Callister,

Thank you for your review.

We are delighted to hear that you are pleased with the Somnowell device.

We always recommend a follow up sleep study for patients who suffer from sleep apnoea to confirm that the device is working for them. Glad to hear that your sleep apnoea is almost eliminated with the Somnowell device. It is a revolutionary treatment.

Wishing you all the best.

Humera Younis (Customer Services Manager)

Rated 5 out of 5 stars

At last snore free nights!.... Happy Days!

I have been using the Somnowell Mandibular Chrome device for a few months now, the device had been recommended to me by an ENT specialist as my snoring was reaching epic levels and was having a negative effect on my poor suffering husband. Id never heard of The Somnowell mandibular device up until then. I was fitted for the device at my dentists, who was very supportive and informative. I have to be honest when I first saw the device I thought it looked scary! However, when I wore it I was amazed how light it felt in the mouth, how comfortable it was and it was easy to fit and wear, I was, however, keen to find out if it actually worked, It took me a few weeks to adjust wearing it on a night time, now 6 weeks in I find wearing it part of my night-time ritual, I sleep soundly, and I no longer snore!! Maintaining the Mandibular device is easy, I brush it with toothpaste after every wear, and I pop it into the dishwasher once a week. I was told this was the Rolls Royce of mandibular devices, and I'm thinking they may possibly be right. I had tried quite a few gadgets and remedies in my time but this really is the most successful. My hubby loves the mandibular device as he now gets a good nights sleep and is rested the next day as I no longer disturb him due to my snoring! I speak as I find and it has certainly worked for me.

January 13, 2020
Unprompted review
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Reply from Somnowell

Dear Michelle,

Thank you so much for your review and for appearing on the Channel 5 documentary which featured "Somnowell" as a solution for "Britain's Biggest Snorer".

We are so pleased that your snoring has been virtually eliminated and that you can now share the same bedroom with your husband.

The Somnowell device certainly is the "Rolls Royce" of mandibular advancement devices.

(Here is a clip from the documentary: https://www.youtube.com/watch?v=4yqpIWHodlI for anyone interested in watching it).

Wishing you all the best.

Humera Younis (Customer Services Manager)

Rated 1 out of 5 stars

Unfortunately it didn't work for me ,it…

Unfortunately it didn't work for me ,it cost me 2 months wages, but i understand it is not 100% it was a risk I took.

December 2, 2019
Unprompted review
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Reply from Somnowell

Dear Desmond,

We are sorry to hear that the Somnowell device did not work for you.

We work in partnership with Somnowell trained dentists, so would always encourage you to return to the prescribing dentist. In most cases a simple adjustment is all that is required in order to activate the device. Please get in touch with us and we will do our best to work with your Somnowell Practitioner to find a solution for you.

Humera Younis (Customer Services Manager)

Rated 3 out of 5 stars

Didn't work for me

I struggled with my somnowell device for several weeks, but in the end just had to give up on it. I found the feel of it uncomfortable in my mouth; it gripped my teeth so tightly that every time I put it in and out I was afraid I was going to chip a tooth; worst of all (and perhaps because my mouth is rather small), it obliged me to sleep slightly open-mouthed, meaning my mouth got very dry in the night, which in itself woke me up, thus defeating the whole object. The device is a great design, and very well-crafted, and it has clearly worked for many people. For me, however, it was a disappointment - an expensive mistake.

December 1, 2019
Unprompted review
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Reply from Somnowell

Dear Sarah,

We are sorry to hear that the Somnowell device did not work for you.

Please contact us: info@somnowell.com

The Somnowell device is slimline and comfortable to wear. It may initially feel tight but this feeling usually passes after a couple of weeks. In addition, the optimal sleeping position is with the mouth closed and if you are sleeping with your mouth open, we can advise on how to remedy this situation. Kindly contact us and we can certainly try and help you with this situation.

Humera Younis (Customer Services Manager)

Rated 5 out of 5 stars

Still no snoring after five years

Having used plastic mandibular advancement devices for several years I knew that they stopped my snoring to a large extent but they were not particularly comfortable and it was hard to keep them clean and in shape. Five years ago I discovered Somnowell's device and it has been excellent. The cost was a bit off-putting initially but I have now had mine for five years and it is still in perfect condition so I hope for another five, by which time the cost will have been no more than I would have spent on bulky plastic gadgets. It is professionally fitted and the mouth can be opened easily with it in place, making it pretty comfortable. My jaw is slightly receding and bringing it forward stops my snoring. It has been a huge relief to my husband and it is also a lot less embarrassing not to be snoring when away from home. I would recommend it unreservedly.

November 29, 2019
Unprompted review
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Reply from Somnowell

Dear Ms Franklin,

Thank you for your review.

We are delighted to hear that you are a long term user of the Somnowell device.

The cost can be a barrier for some patients, however, for a device that serves as a long term solution it should be described more as an investment. After all, you can't put a price on a good nights sleep!!

Wishing you all the best.

Humera Younis (Customer Services Manager)

Rated 1 out of 5 stars

Gum problem

Initially very good. But if one's gums are not too good it soon affects the gums and loosens the teeth. I dumped mine.

November 29, 2019
Unprompted review
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Reply from Somnowell

Dear R F Miller,

I am sorry to hear that you have gum disease and as a result have discontinued the use of your Somnowell device.

If a patient is suffering from gum disease then it should be treated as a priority. Gum disease can cause teeth to become loose. The Somnowell Chrome is unlikely to cause any harm to the gums or soft tissues in the short or long term providing the device is fitted, regularly maintained and used correctly and is removed daily and is kept clean. The mouth must also be kept clean and dentally fit. Acrylic and thermoplastic devices are theoretically more potentially damaging to the gums as these devices are soft tissue borne and harbour bacteria and oral flora. The Somnowell Chrome is almost entirely hard tissue borne i.e. supported by the teeth.

Once your gum disease has been stabilised you could go back to using the Somnowell device. You should arrange to see your Somnowell Practitioner for an assessment.

Wishing you all the best.

Humera Younis (Customer Services Manager)

Rated 4 out of 5 stars

A great device

Firstly, the somnowell device really does help with my mild aponea and to some extent cuts out a lot of my snoring (but not all). My new appliance had some teething (geddit?) problems with fitting after a month but now it is very comfortable and doesn't pop out as it did at first. I recommend one wholeheartedly :) Customer service is first rate as well

October 24, 2019
Unprompted review
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Reply from Somnowell

Dear Mr Nudds,

I like the pun!!

We are delighted to hear that the Somnowell device is helping you with both your snoring and sleep apnoea.

Wishing you all the best.

Humera Younis (Customer Services Manager)

Rated 2 out of 5 stars

Ill Fitting.

Ordered this very expensive item following dental consultation only to find did not fit initially. Further adjustments by dental surgeon have corrected most of bad fit but still further to go.

Worst of all is that the extra large case supplied by Somnowell too small for the device. Even sent photo of this to Somnowell customer service email but no reply.

The device as it is has made a difference in part but the overall experience to date has not been good

October 3, 2019
Unprompted review
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Reply from Somnowell

Dear Mr Goodier,

We are sorry to hear that your device is not fitting you correctly . The initial fitting stage is important and if any adjustments are needed then it is imperative these are carried out so that you feel comfortable with your device. We have been in touch with your Somnowell Practitioner and understand that your treatment is not complete yet. Please persevere as with some cases a few adjustments are required.

The Somnowell carry case provided to you is a standard size. However, your Somnowell device seems to be a larger size and now and again we get patients for whom the normal carry case is not sufficient. Therefore, in response to your email we have sourced a bigger carry case for you and you should have received this by now.

Despite your dissatisfaction we are glad to hear that the Somnowell device is working for you and has made a difference.

Please do not hesitate to get in touch with us if you require any further assistance.

Humera Younis (Customer Services Manager)

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