Sorelle UKReviews 

The absolute worst company. They scam customers and never give their money back after a return and try to palm you off with ‘store credit’ that doesn’t even work. And somehow they manage to get away with it. Customer service is shocking, half the time they don’t reply and IF they do, they can’t spell and it’s all different copy and pasted sentences in different fonts. JOKERS - please save yourself the hassle and order from somewhere else because if you don’t like the clothes, you’re not getting a refund.

I got sent an outfit a 3 piece set. I tried the skirt on but it was so short I couldn’t even wear it. I did not try anything else on. I sent it back the next day after delivery. They emailed to say it was marked in a hygiene area (the bodysuit) which was absolutely impossible as I didn’t even try on. Looking at the reviews they seem to do this a lot!!

HONESLTY WORST WEBSITE TO ORDER OFF!!!! it’s good if something comes back and fits, however don’t ever expect to have money back from a refund if soemthing comes and you don’t like it or doesn’t fit, they make you wait 28 days, tell you to wait and even after 28 days you won’t see no sign of your money. They also then ignore all your emails. Hoenslty stay away from this website. The sizings aren’t true to size which is probably done in hope they get returns which they know they won’t give your money back. Everyone stay away let’s try and make this business fail as it’s not okay what they are doing to people

DO NOT BUY. They will not refund you. I tried on a dress that was far too small (so it barely even went up my legs). Packaged it and checked there was nothing on it for my return, and when I’ve sent it they’ve emailed me that they won’t take it back as there are “marks on it”. Definitely aren’t… and I HAVE TO PAY ANOTHER £7 TO HAVE IT BACK???? Do not buy!!!! Scammers that don’t protect your return rights! Merry christmas to me not getting £65 back… awful company

i love my dress, i felt so sparkly in it - good quality dress and really comfy

Ordered goods and sent nothing
Sent e mail no answer
Reporting them to trading standards
I hope you receive bad luck with your ill gotten gains

Dear team,

I hope you are well. I am writing to follow up on the refund that I have been waiting for. It has now been over three weeks, and I still have not received either the refund or any update on its status.

This delay is causing significant inconvenience, and I kindly request that you look into this matter urgently. Please provide me with a clear response or confirmation of the refund as soon as possible.

If I do not receive an update soon, I will need to escalate the issue and seek assistance from the appropriate authorities or consumer protection services.

Thank you for your prompt attention. I look forward to your immediate response.

Kind regards,

If I could give less than 1 star I would. I placed an order on 20th October, recieved it on 24th October and returned it on the same day,38 days ago. It has been 33 days since they recieved my items and today, 1st December I finally recieved an email to say I have to wait a further 7 days for my refund to be processed.
They also charged me £12.99 postage.
NEVER again will I ever order from sorelle. The customer service is atrocious. To wait 40 days for a refund is totally unacceptable. It's diabolical!!!

I recently ordered from sorelle and was blown away by both the quality and the service. The dress I received was beautifully made, with high-quality fabric and attention to detail that exceeded my expectations. The fit was perfect, and it looked even better in person than it did online.

Their customer service was equally impressive—friendly, responsive, and genuinely committed to making sure I was happy with my purchase. Shipping was quick, and everything arrived neatly packaged.

I’m extremely satisfied with my experience and will definitely be ordering from sorelle again. Highly recommend!

Returned a £41.99 dress in perfect condition and they emailed back "You have sent back a Lulianna that has a distinct odour, meaning unfortunately we can not refund you this item." then charged me £6.99 as the item was "rejected" just to avoid a refund and "dispose" of it. This is a blatant violation of the Consumer Rights Act 2015. I am not alone, dozens of reviews show the same pattern. Do not buy from Sorelle UK unless you want to be scammed.

DO NOT ORDER - I WISH I LISTENED TO THE REVIEWS. They are a huge scam, the clothing quality is extremely poor and when you return goods they never refund money. The customer service is shocking. I have seen a lot of customers have reported them to trading standards. Save yourself!

AVOID AT ALL COSTS!!!!

Bought an outfit for a holiday, quality was awful so sent it back before I went away then got told they wouldn’t refund me as it’s been worn I didn’t even try it on as hated the colour and fabric! Rude customer service has absolutely no intention on giving me a refund, asked me to pay to have it shipped back. When I asked for proof of it being worn they said they had destroyed it! Been speaking to friends who have experienced the exact same experience. Absolute scammers they need stopping! I have contacted trading standards and eveyone else that’s been refused a refund should do the same!

DO NOT BUY FROM THIS COMPANY!!!
Their refund policy is appalling I’ve ended up paying more money to return and get the dress back than I paid for a dress in the first place!!!!!
DO NOT BUY FROM THEM!!!!

Always amazing quality clothes, so much choice. Speedy and efficient shipping. 10/10.

Nightmare company, I sent 5 items back to them in 1 package and they said they only received 4, I had to give them the weight of my package for them to check and they still refused to pay for the 1 item. They don’t cater for XS women with big boobs, their tops are time and cheaply made. The customer service is shocking and they get out of paying you your refund how ever they can. I will never use them again. Be careful when using this business .

Cheap clothes!
THE worst customer service I’ve ever experienced in my life.
You are not made aware before purchase if something is non refundable.
DO NOT ORDER ANYTHING.

Returned item within their timeframe using their post service but they didn’t refund and offered a credit two months later which is disabled when trying to use it.

It’s definitely a scam and not worth the money you pay. Stick with the real brands whose service and communication is much better and value customer service.

Ordered a dress that I had to send back due to the sizing being ridiculously small, I had an email from them to say that they won’t refund me because there was a mark inside the dress, there wasn’t! Tried on once, packed straight back up and sent it back in perfect condition, I’ve sent numerous emails asking for proof of ‘the mark’ but they won’t reply, I’ve had to take a dispute out through my bank to try and get my money back, these dresses are not cheap.
I will never order from here again, and wish I would have read the reviews first! Not recommended at all!!

I have loved my experience with Sorelle the tracking was available for both my orders on separate occasions, the quality of the pieces look so luxurious and high quality. Being a content creator I took pictures and videos with ease which my audience absolutely loved. I deffo recommend Sorelle for exclusive events something to stand out birthday outfits or even just drinks with the girls.

Some items are of high quality and generally fit nice. I did have a couple of refunds which was easy enough to do through their website. I had an email back to say the items had been received and to wait 28 days. I emailed after 28 days to no response. Luckily enough I ordered through Klarna which allowed me the protection to claim my refund back and was processed within 2 days of raising the claim (with proof of delivery). I kept at least 5 items from my orders of 10 items.