We ordered an End Lift Kingsize super Deep Ottaman bed from So Soft Beds and despite having to change to a side opening bed due to bedroom doorway access , we feel So Soft Beds deserve a 5 Star Rati... See more
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We ordered two beds, a single and a double ottoman with extra storage and yhey are everything we hoped. The extra height ottoman makes it easier to get out of bed (yes, we're starting to get to a mor... See more
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Ordering a custom bed was easy and I received confirmation by email straight away. Everything was smooth sailing for the first week however wait time was longer than stated; by over a week. I was phon... See more
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The delivery arrived on time and the two guys carefully lifted the components into the bedroom, being careful to remove their shoes without prompting. When I came round to fitting everything toge... See more
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Company details
Written by the company
At Sosoftbeds.co.uk, we don’t just sell beds – we create personalized, luxury experiences that elevate your bedroom design. Specializing in custom Ottoman beds, adjustable beds, and premium mattresses, we offer a stunning selection of more than 100 fabrics, allowing you to bring your unique vision to life. Whether you're aiming for a chic, minimalist look or a plush, opulent atmosphere, our bespoke beds provide the perfect blend of style, functionality, and comfort. Our luxury Ottoman beds are designed with both elegance and practicality in mind, featuring hidden storage to keep your space organized while adding a touch of sophistication. If you're looking to infuse your bedroom with modern elegance, our adjustable beds are the perfect addition, offering tailored comfort that adjusts to your body’s needs – ideal for both restful sleep and cozy relaxation. Each bed is expertly crafted with attention to detail, using only the finest materials, ensuring durability without compromising on aesthetics. Our customizable options let you choose the perfect fabric, whether you prefer a rich velvet, sleek linen, or contemporary textures that match your home’s design. From classic to contemporary, we have a bed to suit every taste and interior design style. Let Sosoftbeds.co.uk help you create a harmonious, beautiful space where comfort meets luxury. Our team is here to guide you through every design decision – from choosing the right mattress to selecting the fabric that complements your room’s décor. Reimagine your bedroom as the ultimate retreat – shop with us today for beds that not only offer exceptional comfort but also make a bold design statement.
Our Commitment to Exceptional Comfort and Quality
Written by the company
- Our Promise To You: Unmatched Comfort, Quality, and Style
- At Sosoftbeds.co.uk, we promise to deliver the finest custom beds, designed for ultimate comfort and style. With over 100 fabrics to choose from, our luxury Ottoman and adjustable beds are crafted to suit your unique taste and provide long-lasting comfort. We’re committed to offering exceptional quality, personalized service, and on-time delivery, ensuring your perfect bed is just a click away. Your satisfaction is our priority – from the first selection to the final delivery, we promise an experience that exceeds expectations.
- Our Promise to Deliver Unrivaled Comfort and Luxury
- We promise to deliver the highest quality, custom-designed beds that combine comfort, style, and durability, with personalized service every step of the way.
Contact info
144 Bradford Road,, WF13 2HA, Dewsbury, United Kingdom
- 01924465009
- info@sosoftbeds.co.uk
- www.sosoftbeds.co.uk
4.5
Excellent
290 reviews
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Replied to 50% of negative reviews
Typically replies within 48 hours
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I bought a double ottoman bed with a…
I bought a double ottoman bed with a headboard and gel topped mattress. I was impressed with the customer service I received, and was helped in choosing the right bed for me. The delivery drivers were excellent. If I was to buy anything else, I would not hesitate to buy from this company again.
November 21, 2025
Unprompted review
Reply from Sosoftbeds
Dear Peter,
Thank you so much for your wonderful review! We're delighted to hear that you're happy with your new double ottoman bed, headboard, and gel topped mattress – what a great combination for a comfortable night's sleep!
It's lovely to know that our customer service team helped you find the right bed for your needs. We always want our customers to feel confident in their choices, so your feedback is really appreciated.
We're also pleased that our delivery drivers made a great impression – we'll be sure to pass on your kind words to them.
Thank you for your trust in So Soft Beds, Peter. We'd be honoured to help you again in the future should you need anything else!
Kind regards,
The So Soft Beds Team
Great quality beds with extra benefits
We ordered two beds, a single and a double ottoman with extra storage and yhey are everything we hoped. The extra height ottoman makes it easier to get out of bed (yes, we're starting to get to a more mature age) and provides a lot more storage.
We also ordered a bedhead which wasn't with the beds. No problem, we were back in touch with the company and it was here within a few days, no hassle.
November 21, 2025
Unprompted review
Reply from Sosoftbeds
Hi Clive,
Thank you so much for your wonderful review!
We’re delighted to hear that both your single and double ottoman beds are exactly what you were hoping for. The extra-height ottoman is a great choice — easier to get in and out of, and the added storage really does make a big difference.
We’re also glad to hear that the missing headboard was sorted quickly and without any hassle. Providing smooth, helpful aftercare is something we pride ourselves on.
Thank you again for choosing So Soft Beds, and we hope you enjoy your new beds for many years to come.
Warm regards,
The So Soft Beds Team
Happy customer.
New bed arrived today,man set it all up,no mess no fuss and I'm very pleased with it.Great customer service, keep you updated. Would recommend them.
November 16, 2025
Reply from Sosoftbeds
Hi Patricia,
Thank you so much for your lovely review regarding you ne all electric ottoman adjustable bed.
We’re delighted to hear that your new bed arrived smoothly and was set up quickly and professionally. It’s great to know there was no mess, no fuss — just the way it should be. We’re also really pleased that our customer service team kept you well updated throughout the process.
Thank you for recommending us — it truly means a lot.
Enjoy your new bed,
The So Soft Beds Team
Great experience from start to finish
Great experience from start to finish, bed was delivered and erected but unfortunately there was a manufacturing fault with one of the cables, but this was quickly resolved with good communication and help, at the end a small discount was offered for any inconvenience, good business the way it should be done !
October 25, 2025
Reply from Sosoftbeds
Hi Keith,
Thank you for sharing your experience with us with your new all electric adjustable bed.
We’re really pleased to hear that everything went smoothly from start to finish, and that your bed was delivered and set up as expected. We're sorry about the manufacturing fault with one of the cables, but we're glad our team was able to resolve it quickly with clear communication and support.
We always aim to do right by our customers, so we're happy the goodwill discount helped make up for the inconvenience. Thank you for recognising our approach — it truly means a lot.
We appreciate your trust in So Soft Beds and hope you enjoy your new bed for many years to come.
Warm regards,
The So Soft Beds Team
An excellent company for electric beds
Love the bed and I loved the price as it was cheaper than others l looked at. I am now sleeping like a baby , It’s perfect for my COPD as I can now sleep comfortably so it helps me with my breathing with the adjustment of the bed. I also love to use it with the massage feature I can lay down and feel relaxed. So I would like to thank the staff for all their support and patience.
October 25, 2025
Reply from Sosoftbeds
Hi Lorne,
Thank you so much for taking the time to share your experience.
We’re delighted to hear that your new electric bed is helping you sleep comfortably and making such a positive difference with your COPD. Knowing that the adjustable positions and massage feature are helping you rest and relax means the world to us — that’s exactly what we aim for.
We’re also glad you found the price fair and the support from our staff helpful and patient throughout the process. Your comfort and satisfaction are always our top priorities.
Thank you again for your trust in So Soft Beds, and we hope you continue enjoying many restful, comfortable nights.
Warm regards,
The So Soft Beds Team
Quality beds
Quality of the beds is really good and being able to customise the bed to a deeper depth means that your able to fit big suitcases under.
The mattress I ordered was delayed in transit and unfortunately had to wait till after my holiday to be delivered, but the agent was really supportive and rearrange the deliver to a time and date that suited me.
Living in an apartment, the delivery driver was really helpful in getting the bed to the room.
Thank you So Soft Beds
September 25, 2025
Reply from Sosoftbeds
Hi Matthew,
Thank you so much for your detailed feedback and for choosing So Soft Beds!
We're delighted to hear that you’re happy with the quality of your bed and the extra depth customisation — it’s great that it gives you the extra storage space you needed. We’re also really glad our agent was able to support you with rearranging your mattress delivery after the delay.
Living in an apartment can make deliveries challenging, so it’s wonderful to hear our driver was helpful in getting everything to the right room for you.
We truly appreciate your patience and your kind words.
Thank you again for your trust in So Soft Beds!
Warm regards,
The So Soft Beds Team
Great product & Great Service
We ordered an End Lift Kingsize super Deep Ottaman bed from So Soft Beds and despite having to change to a side opening bed due to bedroom doorway access , we feel So Soft Beds deserve a 5 Star Rating for producing a great product and efficient customer service that went above and beyond to ensure we were happy. ( enormous thanks to Adam ). We would definitely recommend So Soft Beds.
September 25, 2025
Reply from Sosoftbeds
Hi Jez,
Thank you so much for your kind words and the 5-star review! I'm really glad we could get everything sorted with the change to a side-opening bed — sometimes a bit of flexibility goes a long way, and I’m just happy we found the right solution for your space.
It was an absolute pleasure helping you, and your feedback truly means a lot to me and the whole So Soft Beds team. If you ever need anything at all, you know where to find us!
Thanks again for your trust and recommendation.
– Adam (So Soft Beds)
Order delivered before time
Order delivered before time. Prompt response on WhatsApp and they delivered it to my room as well. The bed itself is great.
September 25, 2025
Reply from Sosoftbeds
Hi Rohit,
Thank you for the great feedback! We're so glad to hear your order arrived ahead of schedule and that our team was responsive and helpful throughout. It’s especially nice to know you’re happy with the bed itself — that’s what it’s all about!
If you ever need anything in the future, we’re just a message away. Thanks again for choosing So Soft Beds!
– Adam (SoSoftBeds Team)
Great delivery and assembly
Great delivery and assembly. Fantastic bed comfortable mattress. Fully endorse this product, well done.
September 18, 2025
Reply from Sosoftbeds
Hi Dave,
Thank you for your great review! We're so pleased to hear that you're happy with the delivery and assembly, and that the bed and mattress are living up to expectations.
Your endorsement means a lot to us — we’ll be sure to share your kind words with the team. Enjoy your new bed, and thank you again for choosing us!
– Adam (SoSoftBeds Team)
So soft beds grand ottoman bed
So soft beds. My order for Grande ottoman bed is made very well and mattress is lovely to look at at very comfortable and the delivery was Excellent service i am very happy with my order I would buy again from this company Excellent
September 22, 2025
Reply from Sosoftbeds
Hi Miss Leslie,
Thank you so much for your kind words! We're delighted to hear that you're loving your Grande Ottoman bed and that the mattress is both beautiful and comfortable — that’s exactly what we aim for.
It's also great to know the delivery went smoothly and that you're happy with the overall experience. We truly appreciate your support and would be thrilled to welcome you back anytime.
Thanks again for your lovely review!
– Adam (SoSoftBeds Team)
Met delivery target, and good quality!
Ordered 2 custom ottoman beds online - they arrived after 14 days, and were great quality! We requested assembly on site, and the guys delivering were great, called ahead on the day to let me know when they were arriving and assembled both. Really happy overall, would definitely recommend
September 18, 2025
Reply from Sosoftbeds
Hi Avani,
Thank you so much for taking the time to leave this lovely review! We're really glad to hear your custom ottoman beds arrived on time and lived up to your expectations in terms of quality.
It’s also great to know the delivery and assembly team took good care of you — we’ll be sure to pass your kind words on to them. Knowing you're happy with both the products and the service truly means a lot to us.
Thanks again for recommending us — we appreciate your support!
– Adam (SoSoftBeds Team)
Thank you for the amazing bed
Thank you for the amazing bed, bed frame, and customer service!!
September 18, 2025
Reply from Sosoftbeds
Hi Jenny,
Thank you so much for your lovely review! We're really happy to hear that you’re loving your new bed and frame — and it’s great to know our team could make the experience a positive one for you.
It truly means a lot to us when customers take the time to share kind words like this. If you ever need anything or have any questions down the road, we’re always here to help.
Wishing you many comfy nights ahead!
– Adam (SoSoftBeds Team)
I ordered a custom ottoman
I ordered a custom ottoman, slightly higher than the average. The product is great and came in perfect condition. I took a star off as from ordering to delivery there wasn't any communication but once the bed was ready for delivery the guys were great and came on time.
September 18, 2025
Reply from Sosoftbeds
Thank you for your wonderful feedback! We're so glad to hear that you’re happy with your custom ottoman and that it arrived in perfect condition.
We truly appreciate your honest input regarding the communication during the order and delivery process. We’re always striving to improve and will take your feedback into account to ensure our customers stay better informed throughout the entire process.
It’s great to hear that once the bed was ready, the delivery team was on point! We’ll continue working on providing a smoother overall experience. If you need anything else, please don't hesitate to reach out.
Thanks again for choosing us, and we hope you enjoy your new ottoman!
Kind Regards,
-Adam
Great bed well made
Great bed well made, and we really like the fact that we could get more powerful lifting systems.
It just needs some instructions so we know all the parts in there. We nearly didn't find the headboard bolts.
September 10, 2025
Reply from Sosoftbeds
Hi Nigel,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you’re enjoying your new bed and the more powerful lifting system.
We really appreciate your constructive feedback regarding the instructions. We understand how important it is to have everything clearly laid out, and we’ll certainly look into making the assembly guide even more comprehensive to help our customers find all the parts with ease.
If you have any further questions or need assistance, don’t hesitate to reach out – we're always here to help!
Thanks again for choosing us, and we hope you continue to enjoy your new bed!
Kind Regards,
-Adam
Customer service & delivery needs…
Customer service & delivery needs improving. I requested a specific delivery date as you are allowed to when ordering. Then got a text msg saying bed will be earlier than I had requested, I reminded them of the actual date I requested due to being on holiday. On the date I actually requested no-one turned up, I had to call to then find out my delivery date had been changed to the weekend. 1 person told me saturday another told me sunday, actual delivery date wasnt confirm until the night before.
However, delivery guys were really good, they put the ved together quickly and the bed works great.
It's been over a week and the strong smell of plastic still hasnt gone from the mattrees yet, even though I aired it for 2 days with the windows open over night before sleeping on it.
September 18, 2025
Reply from Sosoftbeds
Dear Dee,
Thank you for taking the time to leave your feedback, and we're truly sorry to hear about the challenges you experienced with your delivery. We understand how important it is to have everything arrive as expected, especially when you’ve made specific arrangements due to your holiday.
I sincerely apologize for the confusion around the delivery dates. I’ve checked into the situation, and I can see how frustrating it must have been to receive conflicting information. We always strive to make things as smooth as possible, so it’s disappointing to hear we missed the mark on this occasion. I do want to assure you that this issue is being looked into to prevent similar problems in the future.
Regarding the smell from the mattress, we truly appreciate your patience. It can sometimes take a little longer for the materials to air out completely, especially with new items. If the smell persists, we'd be more than happy to assist you further in resolving this matter.
I also tried reaching out by phone to discuss how we can make things right. If you could kindly give us a call back at your earliest convenience, we’d love to assist you personally and ensure you’re fully satisfied.
Once again, thank you for your valuable feedback. We're so glad to hear you’re happy with the bed itself, and we hope to make the rest of your experience just as positive!
Kind regards,
-Adam
Reply from Sosoftbeds
Thank you, Jean! We’re so pleased you love your new King Size side-opening Ottoman bed in Coniston Spice Velvet Ivory. Knowing it’s been such a great fit for you means the world to us. Wishing you lots of comfort and storage convenience for years ahead! 🛏✨
Reply from Sosoftbeds
Thank you, Regis! 🌟 We’re so pleased to hear you’re happy with your Small Double Ottoman bed base in Ascot Weave Charcoal Grey. It’s great to know you found it solidly built and well finished. We really appreciate your feedback! 🛏✨
Completely satisfied
The delivery arrived on time and the two guys carefully lifted the components into the bedroom, being careful to remove their shoes without prompting.
When I came round to fitting everything together, there weren't any instructions, but it was all pretty straightforward and I had everything assembled in under 30 minutes.
The bed itself is excellent. It is very sturdy and well made and I would definitely look at SoSoftBeds whenever I need a new bed. I can heartily recommend them
September 12, 2025
Reply from Sosoftbeds
Thank you so much, Christopher! 🌟 We’re delighted to hear you enjoyed the Design Your Own Bed experience and that it allowed you to create exactly what you wanted. While it can take a little extra time for a fully customised order, we’re so pleased you feel it was worth the wait. Enjoy your new King Size Ottoman bed in Tweed Herringbone Charcoal — a fantastic choice! 🛏✨
Great bed and service overall
Great bed and service overall, would recommend 10 of 10
September 1, 2025
Unprompted review
Excellent bed quality.
Very happy with bed quality.
It was difficult to communicate with anyone but happy to receive the bed ordered.
September 10, 2025
Reply from Sosoftbeds
Thank you for your feedback, Sarah! 🌟 We’re delighted to hear you’re very happy with the quality of your new ottoman bed. We’re sorry communication wasn’t as smooth as it should have been, and we’ll use your feedback to improve. We truly appreciate your support and hope you enjoy your bed for many years to come! 🛏✨
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