Southern Ukulele Store Reviews 

541
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the truly outstanding dedication and expertise of the team. Customers frequently mention how helpful the staff is, providing wonderful advice and ensuring every single instrument receives a precise, careful setup before dispatch. People also express immense satisfaction with the remarkably fast delivery times and secure packaging that consistently ensures delicate items arrive safely. Though some customers noted minor quality issues or experienced strings snapping shortly after receiving their new purchases. Despite these occasional setbacks, shoppers remain exceptionally happy with the vast product selection and overall professional assistance provided by everyone.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the beautiful appearance, excellent build,... See more

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and genuinely passionate about their... See more

Service

Customers consistently note positive experiences with service, highlighting top-notch assistance whether... See more

Quality

Reviewers mention positive feedback about quality, regularly buying instruments and accessories because of... See more

Delivery service

People report positive experiences with delivery service, consistently praising the exceptionally fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a Kala Revelator Night Owl and it was dispatched within 2 days. Excellent. SUS photograph their ukuleles seperately as the colour and wood pattern can vary considerably. What you see i... See more

Rated 5 out of 5 stars

I can't recommend these guys highly enough. Their expertise is amazing and nothing is too much trouble. After doing a great job of helping me chose the uke of my dreams (Oli concert), they then... See more

Rated 5 out of 5 stars

I regularly buy from SUS because of the quality of both instruments and accessories. Their own reviews are a reliable guide to what you’re considering getting. Based on a review, I bought the new Uke... See more

Rated 5 out of 5 stars

I've just received a Kala 20th Anniversary Deluxe Koa soprano ukelele from SUS. The uke was promptly posted, well and securely packaged and, when it arrived, extremely well set up. Service and... See more


Company details

  1. Musical Instrument Store

Written by the company

We are passionate about ukuleles and our mission is to spread the joy far and wide. Be you a starter or an expert, we'll have what's best for you, but if you're not sure what you want then please contact us for friendly advice. Alex, Romeo, Guns or Phil will be delighted to help you. And with hundreds and hundreds of ukuleles in stock at any one time, from under £100 to £7000, we'll have something to tickle your fancy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

541 reviews

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No recent history of asking for reviews

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4.9

All reviews

(541)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

I wanted to purchase a new baritone…

I wanted to purchase a new baritone ukulele,and take a step up from what I had. After searching for some time I was impressed with the flight aurora ,but wanted to be sure I was making the right move. I contacted Southern ukulele store and discussed with them what I wanted. They were very helpful and knowledgeable about the flight aurora. Following our discussion I ordered the ukulele. It arrived early and I was able to track its delivery. I could not wait to open it up ,and when I did I was not disappointed. This ukulele looks fantastic. The experience did not end there playing this instrument is a pure delight , and it sound great. I am extremely pleased with the ukulele,and the service I received from Southern ukulele store. Thank you.

March 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, and the ukulele was even better than the demo suggested. This the fourth time I've bought off them and if my wife will let me I could be buying again!

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

On-line shop for creme brulee

I haven’t had the opportunity or pleasure to visit the Southern Ukulele Store, I browsed their wonderful website and bought The Rebel, crème Brulée, mango concert ukulele on-line without even holding or playing it. I thought it might be amazing because Southern ukulele store said it was going to be. You can completely trust them, for their knowledge, expertise, enthusiasm, and their love of music the ukulele brings, they are second to none.
But guys I wasn’t prepared when I strummed those string for the first time, I think you may have understated it, for this Ukulele is a masterpiece, maybe it is the slimline body, it feels and sounds incredible. The price I paid is not relevant now for it has become priceless, for it is going to make me smile every day from now on, our TV scenes once advertised a soft drink and said “I’ve been Tangoed” I think I have been Mangoed.

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

Magic Fluke Timber Bass

Just received my Magic Fluke Timber Bass and I’m so pleased. I left my details with SUS in January so that they could let me know when a delivery was due from the US. I duly got an email to say that the fretless bass was on its way. I specified the flatwound strings and they were fitted for me. It all took less than 5 days and the delivery DPD was efficient and quick.

February 27, 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

I visited the store to upgrade to a tenor ukulele. I was offered several choices by Phil who patiently explained the pros and cons of each ukulele without any sales pressure. I am delighted with my final choice and pleased that I visited the store to make my purchase.

February 24, 2023
Unprompted review
Rated 5 out of 5 stars

Southern ukulele store purchase

I bought a Flight Carabao baritone ukulele from Southern Ukulele Store and am really please with it. The quality of the instrument is first class and the service was also top notch. It was a pleasure to speak to Alex after following SUS on Youtube for a while.

February 17, 2023
Unprompted review
Rated 5 out of 5 stars

Shop of delights

Visited this shop of delights to buy another ukulele. Fantastic personal service, this time with Romeo, who had great advice and full of information off the top of his head.
Not only that, but I bought a uke easily within my budget. No ripping off here!

February 21, 2023
Unprompted review
Rated 5 out of 5 stars

The best uke shop in europe

The best uke shop in europe - I am from Poland and i would not dare to buy any high end instrument elsewhere!
Amazing range of ukes.
Awsome reviews (love you tube ones) and stunning descriptions, they use only their own pictures, real life ones, ones of excatly the uke you are buing.
And they are jus simply nice and really helpful - can even play some ukes just for you to make picking the right one easier. Online 101 meeting also possible. Just a nreat contact. Not just email, but they even called me in Poland to say that uke i wanted is there and share what are their toughts about particular models. Shipping abroad, even with all the ue paper work - no problem. I have never felt while making a purchase like talking with mates, who really cares for me to get the piece that i would fall in love playing at, and just even looking at - and they did.
Best uke shop (what slso a representant of some top uke prodecer admitted to me)

February 19, 2023
Unprompted review
Rated 5 out of 5 stars

Visited store with a view to try some…

Visited store with a view to try some ukulele basses, normally play 5 string electric and acoustic bass so a bit of a change. Very impressed with the guy's knowledge, giving me the pros and cons on each bass I tried and the different playing techniques to get the best sound. Easy going experience with no selling pressure knowing I had no intention to buy on the day.
Mart

February 17, 2023
Unprompted review
Rated 5 out of 5 stars

I visited the guys at SUS yesterday and…

I visited the guys at SUS yesterday and had such a great time there. I needed a bit of guidance as they have an amazing collection of ukes for sale and I'm delighted with what I purchased. Top service with a mountain of knowledge. Thanks Rob & Rob.

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Love this store

I’ve just purchased a concert ukulele from Southern Ukulele and I absolutely LOVE IT! It has a beautifully mellow tone (solid mahogany top and low G string). I phoned the store on Friday afternoon and received excellent advice about the most suitable instrument for my requirements in my price range. I felt theperson I spoke to was very knowledgeable and honest. I was delighted when my lovely new Uke arrived safely first thing this morning (Tuesday). What excellent and efficient service all round 😁. I would THOROUGHLY recommend Southern Ukulele Store.

January 31, 2023
Unprompted review
Rated 5 out of 5 stars

Unheard of levels of customer service

Ordered a Tenor Ukulele, however it had a defect when on the workbench and I was called and offered a slightly more expensive but similar Ukulele (at no cost to myself) - I was called again another day to advise me on Low-G string choices, and that I was still happy with the swap.

They genuinely went above and beyond and provided way more consideration/advice than I'd ever expect, especially as I was ordering an entry-level Ukulele, not even anything pricey! Would definitely recommend and wouldn't have any worries approaching them if I did ever have an issue.

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service and products.

The shop has a useful website, handy advice is freely available. from staff who are themselves excellent musicians, service is good and purchased items are securely packed and delivered quickly using reliable carriers. My recent purchase of a ukulele took only 2 days from order to delivery, this just days before Xmas, I was told about the possibility of blemishes on the finish of this particular model, but found none worth mentioning, the instrument is handsome in its lack of fancy decoration, has a lovely wood grain, and useful features like bridge pegs which make for easy string replacement, the neck is slightly wider than most and comfortably shaped. Yes this is a quality but affordable instrument with lovely sound qualities, at somewhat less than £200. What is this lovely instrument, it is a Super Tenor Islander by Kanile’a

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

Ordered a new ukulele on a Wednesday…

Ordered a new ukulele on a Wednesday morning to which it needed a strap button and converted to Left hand, to my amazement the next morning a delivery driver knocked on my door with my purchase this is second to none customer service and shows the excellent attention to customer care that southern Ukulele store build there reputation on.

December 22, 2022
Unprompted review
Rated 5 out of 5 stars

Just the best!

I purchased a new uke on line on Monday afternoon at 1330hrs. It was delivered to my door in Norfolk at 1310 the next day! Packaged so well to avoid damage, and the uke obviously checked over and set up.
My 4th uke from this brilliant company. They are so knowledgable , friendly and a pleasure to deal with. If only all retail shops were this good.
Would recommend 100%

December 13, 2022
Unprompted review
Rated 5 out of 5 stars

Unbeatable for knowledge, range, advice and hospitality!

Excellent advice from Alex as always - resulting in a very satisfactory purchase for the second time.

They know their stuff and are very happy to take time to discuss all aspects ukulele. They stock a phenomenal range of instruments - I've found no other shop that comes close.

November 22, 2022
Unprompted review
Rated 5 out of 5 stars

Ordered Ukuleles from them twice…

Ordered Ukuleles from them twice recently, on both occasions I’ve been rang with updates on the orders, really good staff to deal with & excellent all round service from them

November 22, 2022
Unprompted review

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