SOVA Reviews 

Pontus is a great, knowledgeable and caring sales person

I am sharing my experience with Sickla boutique. We purchased a display bed from Sickla but the order was placed in Bromma. The salesperson in Bromma did a great job as well as follow up with us.
Last week we went to Sickla to pay off the rest of the bed, when discussed there with the salesperson we have been informed that the delivery would rely rather on the company that would deliver the bed. The delivery company send us a date for the 12th of October, so I replied back that we would like to receive it the previous week (week 40). From there they told us they dont have a problem. The next day the delivery company told us that the only date available is 12th of October because of SOVA. I called Sickla department, where I came across a very rude salesperson of SOVA, Linda. Her tone of voice was unacceptable. I described our problem to her, I am pregnant and my husband will be for work outside of Stockholm next week. She kept interrupting me and told me "we have clear instructions that is all that I can do for you we cant hand out the bed earlier than week 41". She raised her voice, did not allow me to explain that we have been told week 40,41. Eventually she told me her boss would call me to sort it out. But instead the salesperson from Bromma called me, he apologized and promised us a gift card instead. Honestly very kind of him, but first of all it doesnt solve my problem, second he did not mention the amount of the gift card. So we bought a bed for 40000SEK and this kind of customer service? On top of it, we got a little child that has been hired as a salesperson yelling on me on the phone? Really, unacceptable. It is really sad to spend so much money and get this kind of service in return. Our contract states clearly week 40/41 so they dont have the right to withhold the bed. Stay away from them and rather purchase from competition!

bad service and they dont have öppet köp

Knowledgeable and customer-oriented sales people. Delivery information is so organised and thorough. Delivery personnel are friendly and experienced. Extremely satisfied with all aspects for our purchase.

Paying a lot of money for a bed might seem scary for most people, especially when you are not sure which bed to buy.

With the advice, guidance and general top level service I received during the process makes me confident that I have found the right bed for me. The same goes for my wife.

If you are in doubt, go to SOVA at Svågertorp and ask for Abdoulie. You will not regret it!

very good customer service and support in the store.

Filip was was wonderful ! He answered all questions patiently and helped us find a bed that works for us . Nice service !

Hello,

Me and my partner were looking for a bed mattress and came across an unpleasant service experience at Sova Barkarby. We both spoke Swedish in the store, but I noticed reviews on Trustpilot were in English. So here goes.

The consultant on the floor approached us and led us straight away to 3 bed mattresses that were on sale. She made a demonstration and pointed out which ones are “cozy” and “cooling”.

I countered that temperature is not an issue for us. Especially that the summer is over fast. And we are after “support” and “stable” feelings.

Though out the conversation she was focusing on my partner, but almost ignored me. I had to interrupt her monologue, so that she answered my questions. Although it was obvious the decision making is made by both of us in the couple, she still continued to talk to my male partner and look at him.

Then she left us with the price sheet to think about the three options she wanted to sell to us today.

We went to look at other beds/mattresses randomly in the store, because we felt that she didn’t show us enough. We ended up trying quite firm beds in the 14-19k region and wondered about their materials and characteristics.

When the consultant found us, she was surprised we were still around and started selling us whole beds, while pointing out that 14-19k is what her friends who are “young and have no money” buy.

She also asked us 2-3 times if the price for the bed mattress was the issue for us. We didn’t have a budget really. We said that we were after the right feeling first of all. It is hard to know what your body will feel like after 8 hours on any of the mattresses.

To which she pointed out (twice) that we just might be used to our (cheap) bed at home that is why we think we don’t like “cozy”. We did have a rather low price bed, but I felt it was impolite to point it out. After all that is our comparison basis.

Apparently, she was stuck on the idea, that we look poor and can’t pay 8k for a bed mattress? But at the same time sell us a whole bed. Which is just strange. Just because we do not come to buy a whole bed on a random Saturday, doesn’t mean we can’t really afford it.

We came for feeling of “support” and “stable”. Not “cozy” and “cool”, which she kept selling.

I did not like the attitude of the consultant. Making assumptions and not listening was her weakest point. In the end, we did spend money on a whole bed, just not at Sova.

Thank you for reading this review. I hope Sova employees will learn to build trust with customers and respect them more in the future.

Best regards,
Valeria

Erman is very helpful and customer focused salesman! Thanks to him that we clarified all our questions in our mind and bought the right bed for us. Great asset for Sova!

Amazing customer service in store. Came in to just have a look and left with a new bed! Brilliant 😄

The whole experience was great. Our advisor, Fredrik Berndtsson was really honest and gave us enough time to feel and experience each bed. He asked us about personal preferences and then clearly told us what are the advantages and disadvantages of each bed. We feel we made the right decision in coming to Sova and buying a bed after testing out and experiencing different options.

Bad experience with delivery. The person delivering just dumped the bed on our street and did not explain what pieces were what and just left. When we go through the boxes, the legs are missing. Had to call and all day waiting for the legs.

customer service excellence

Super nice service and thank you Kamran Rezaei
I had a great buying experience at the store and the guy working here - Mr. Kamran Rezaei was very helpful and had given me many good suggestions. I am very happy about my new beds, pillows and sheets. Will for sure go there again for some future shopping.

Bra service.

It's awesome experience shopping at Sova! The sales person there are professional and the actually gives price guarantee. I found something online cheaper, they returned me the price difference super easily. Highly recommended!

We had a really good customer experience in buying the bed we wanted. The salesperson (Nadia) was amazing and patient and really helped us find the bed that felt best for us! So thank you.

Had an awful experience at the SOVA's store located at Stockholm - Sveavägen. Went to buy a pillow, got a really nice (bit expensive but really good quality) and the sales person was nice. When I bought it, they told me that I could go home, open it, try it and then return it for a more firm one if I was not convinced. Literally less than 24 hours later, I came back to the same store to return it, the previous sales person was not there and the one it was there said to me that I could not return it because I open it. I tried to explain the situation and what the previous sales person said to me the day before, but he started to blame on me because I should have tried it in the store before and I should speak Swedish (because in the ticket in it says, in Swedish, no returns allowed if you open it at home). As I do not speak Swedish I was trusting the first sales person but this person did not mention this to me, which is completely contradictory. I would not have bought a pillow if somebody would have confirmed that no returns were permitted if I open and try the pillow. To make it clear, what I mean by "try the pillow" is literally open the pillow bag and use it for 10 seconds.