SpareRoom Reviews 

Noah was extremely helpful very kind and very patient
Thank you so much

A good reliable service with good customer support also.

Saffa was very knowledgeable professional and polite
It was a pleasure to talk to her
Thank you again Saffa.
5 stars 🌟
Margarets Humphreys

I reached out with a query and was helped by Ellie from the Customer Service team, who was fantastic — quick to respond, clear, and genuinely helpful throughout. It’s rare to get that level of attentive, friendly support these days, and it made the whole process much smoother.

Thank you to Ellie and the entire SpareRoom team for the great service. I’d happily recommend SpareRoom to anyone looking for a room or flatmate.

Safaa solve my problem.
I really appreciate your help.
Many thanks

Thanks for calling to me and talk straight.
Be always truthful and that is the best.

Peace be still
Sincere Dana

Good that you didn't go away, but tried to talk and explain.
Go for it.
That is tips for exchange - for that you helped me. ;)

see you..

Found the whole process easy to use no issues with it.

The website is easy to use and provides a steady stream of enquiries. Can’t think of any reason to use anyone else!

friendly and patient , thank you

Easy to set up and use. Good guidelines and tips. Clear info shares and found good housemates!

She was very helpfull and nice so pleased with her assistance

Spare room is much better in terms of customer service than other platforms. really glad to talk to a human. Ziad was really helpful today.

A very helpful phone call carried out very professionally

Good, quick feedback.

was able to save me money on the advert and offered to refund without having to ask for it and suggested amends I could make to the avert to save money.

I rented a room through SpareRoom and paid a £500 deposit. When I moved out, my landlord refused to refund it despite my having met all my obligations as a tenant.
I raised a formal complaint with SpareRoom's admin team, hoping the platform would intervene given that the landlord was still actively advertising on their website. Instead, I was told to pursue the matter through the small claims court. I did this — paid the registration fee, went through the mediation process — only to find that the landlord was unresponsive and I would face further court fees to continue. The process was time-consuming, costly, and ultimately unsuccessful.
When I reported back to SpareRoom and pointed out that the same landlord was still listing rooms on their platform, their response was that lodgers' deposits cannot be protected by them and that they were unable to take any action against the landlord. In other words, SpareRoom takes no responsibility for what happens to your deposit once you hand it over.
This raises a serious question: how many lodgers will this landlord scam before SpareRoom takes any action? A platform that knowingly allows a landlord with an unresolved deposit dispute to continue advertising rooms is not protecting its users — it is enabling the behaviour.
I would strongly advise anyone using SpareRoom to be extremely cautious, document everything, and be aware that if your deposit is withheld, you will be entirely on your own.

Excellent staff member that went beyond his duty to provide an excellent customer service!!

Hafsa was kind, attentive, and professional.

Customer support is always very helpful. Emails are responded to quickly and comprehensively.