I've had two lodgers through SpareRoom and have met other lovely people who've viewed the room but didn't take it as their work plans changed. When I had a question, it was answered promptly by th... See more
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Review summary
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Reviews shaping this summary
Everything about this company is good. It's carefully monitored, easy to use, gets results every time (well certainly for us) and should you ever have a query or a little hiccough which is rare, the... See more
I have used SpareRoom as my go-to platform for finding housemates and tenants over more than ten years. It always delivers a good number of genuine enquiries to each ad placed. The platform also allo... See more
We have been using the service provided by SpareRoom for several years in finding tenants for our rented properties. We found the service is very good as it is effective and efficient and benefits bot... See more
Company details
Written by the company
Find a flatshare or flatmate fast! 1000s of rooms for rent in flatshares across London, Manchester, Birmingham, Bristol, Leeds, Edinburgh, Glasgow and the rest of the UK. Advertise for free!
Contact info
21 Market Place, SK1 1EU, Stockport, United Kingdom
- 0161 768 1162
- customerservices@spareroom.co.uk
- www.spareroom.co.uk
4.7
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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She was very patient in the face of my…
She was very patient in the face of my technological limitations and confusion!
July 14, 2026
I had a very positive experience using…
I had a very positive experience using SpareRoom to find a lodger. The website was easy to use, and I was able to advertise my room quickly and communicate with potential lodgers through the platform.
I received a good number of enquiries and was able to find a suitable tenant in a relatively short time. The search filters and messaging system made the whole process straightforward and efficient.
Overall, I found SpareRoom to be a reliable and helpful service, and I would happily recommend it to anyone looking for a lodger or a room in the UK. Thank you for providing such a useful platform!
July 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I'm getting know we're with your…
I'm getting know we're with your company im so unwell im only looking for a room for a mth stay in southshields it's my 70th bday and im desperate to get some where in southshieldss £350 ton£400pcm
July 15, 2026
Reply from SpareRoom
Hi Sandra,
Thank you for your feedback. Based on your review and the description in your current wanted ad, it sounds like you may be looking for an event space for a party rather than a residential let.
At SpareRoom, we provide advertising space solely for people looking for or offering residential lets.
Please get in touch with our Customer Service Team on 0161 768 1162 or by emailing customerservices@spareroom.co.uk . We’d like to make sure you’re looking for a residential let and not an event space so we can best support you.
Best wishes,
The SpareRoom Team
Francesca
Francesca, as with her colleagues to whom I’ve talked previously, was exceptionally professional, helpful and friendly.
July 15, 2026
Outstanding prompt to the point timely…
Outstanding prompt to the point timely response and solution.
A rare thing in modern e-commerce times.
I never leave reviews but was too impressed on this occasion.
Great service from spare room not having a no-reply email which the majority of e-platforms hide behind!
Great service from Ziad a credit to your business. If all your staff don't have this level of prompt no nonsense capability Ziad should be training and managing them!
July 15, 2026
Noah talked me through my options
Noah talked me through my options, explained everything in great detail and I was fully at ease with all his instructions about how to proceed. Great experience. Cavan
July 15, 2026
It works as it should.
July 14, 2026
I had a great experience with the…
I had a great experience with the SpareRoom customer service Abel. He was friendly, professional, and responded quickly to my enquiry. He listened carefully to my concerns, explained everything clearly, and resolved my issue efficiently. It’s refreshing to receive such excellent support. Thank you for providing outstanding customer service—I really appreciate your help and would happily recommend SpareRoom to others.
July 13, 2026
Great service
Great service! Found x 2 tenants within 1 month. Did pay for the extra visability but worth it!
July 13, 2026
Great customer services
The response from Daniel regarding an issue with my ad was fantastic, very helpful.
July 13, 2026
fatastic app for finding flatmates
July 12, 2026
I managed to get a great place to rent…
I managed to get a great place to rent thanks to spareRoom, which made the process easy to navigate.
July 10, 2026
Safe RentingThe safety element..you can check…
The safety element..you can check someone out before inviting them round to view.
July 10, 2026
First time I've used SpareRoom
First time I've used SpareRoom, found it really easy. I only had a basic account but my ad looking for a room worked really well and didnt take as long as I thought it would, thoroughly recommend SpareRoom
July 11, 2026
Very helpful service.i have been with…
Very helpful service.i have been with spare room for many years. It's the basis of my own business and service has always been prompt and supportive
July 10, 2026
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