I've had two lodgers through SpareRoom and have met other lovely people who've viewed the room but didn't take it as their work plans changed. When I had a question, it was answered promptly by th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything about this company is good. It's carefully monitored, easy to use, gets results every time (well certainly for us) and should you ever have a query or a little hiccough which is rare, the... See more
I have used SpareRoom as my go-to platform for finding housemates and tenants over more than ten years. It always delivers a good number of genuine enquiries to each ad placed. The platform also allo... See more
We have been using the service provided by SpareRoom for several years in finding tenants for our rented properties. We found the service is very good as it is effective and efficient and benefits bot... See more
Company details
Written by the company
Find a flatshare or flatmate fast! 1000s of rooms for rent in flatshares across London, Manchester, Birmingham, Bristol, Leeds, Edinburgh, Glasgow and the rest of the UK. Advertise for free!
Contact info
21 Market Place, SK1 1EU, Stockport, United Kingdom
- 0161 768 1162
- customerservices@spareroom.co.uk
- www.spareroom.co.uk
4.7
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Safe RentingThe safety element..you can check…
The safety element..you can check someone out before inviting them round to view.
July 10, 2026
First time I've used SpareRoom
First time I've used SpareRoom, found it really easy. I only had a basic account but my ad looking for a room worked really well and didnt take as long as I thought it would, thoroughly recommend SpareRoom
July 11, 2026
Very helpful service.i have been with…
Very helpful service.i have been with spare room for many years. It's the basis of my own business and service has always been prompt and supportive
July 10, 2026
Extremely understanding and helpful…
Extremely understanding and helpful resolving our enquiry
July 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Improving the response
For some reason my advert did not attract as big a response as normal. I messaged those whose ads you forwarded to me but many of them were time wasters.Took 5 weeks to find someone suitable.
I will need to improve my ads. I’ve taken video clips but found them difficult to upload. Need to research that.
July 9, 2026
Reply from SpareRoom
Hi Mike, thank you for your feedback. We're sorry to hear this! We'd certainly like to help you to get the most out of your account and time on SpareRoom.co.uk.
If you've not done so already, please get in touch with our Customer Service Team using customerservices@spareroom.co.uk, and they'll be happy to assist with your video upload and give tips/advice to help with your advertising! They're available 7 days a week.
Best wishes,
The SpareRoom Team
Happy bcos it was very easy to upgrade
July 9, 2026
Rebecca is amazing! Fabulous customer service.
I posted a room in my property, and after a message saying it had gone "live" the room still didn't appear on the site. After speaking to Rebecca on the chat feature I was assured it was being looked into. She kept me informed, explained the situation, kept me up to date, and managed to resolve the issue efficiently, quickly and professionally, whilst being friendly and approachable. Absolutely 5* for this lady! Thank you Rebecca!
July 8, 2026
Customer Service Person
Customer Service Person - Fran was most helpful and dealt with my concerns with great efficiency. Thank you.
July 8, 2026
Staff are brilliant
Staff are brilliant - helpful, intelligent, polite and most of all - they're actually HUMAN!
July 8, 2026
My enquiry was resolved efficiently
My enquiry was resolved efficiently, I have no complaints about SpareRoom
July 7, 2026
Polite and efficient.
July 7, 2026
Rebbeca talked me through incredibly…
Rebbeca talked me through incredibly patiently and kindly, and it was SO good to be able to speak to a human being. She is a credit to the company.
July 6, 2026
Prompt response to my call
Prompt response to my call. A cheerful and helpful staff. I am happy with her response to my enquiry.
July 6, 2026
Well I am new to this so I am still…
Well I am new to this so I am still learning how to compile an advert but I shall use spare room again when my room becomes available as the process is relatively easy. Thank you. MC.
July 6, 2026
Very Professional
I have found SpareRoom support to be excellent, I accidentally put 2 of the same adverts on the site and Ziad sorted it all out for me in a very quick time and to my full satisfaction. SpareRoom is very good but you have to ensure you get the right tenant who is respectful of your property, clean and tidy. Great site site I have used it on a number of occasions, thanks guys.
July 5, 2026
In worked out well
July 4, 2026
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