I am extremely satisfied with Sparhandy. I received the phone at my address within two working days, everything is great. However, I am not happy with the network I chose, O2. It works well when I’m o... See more
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Seamless experience - even while raising the order i made a mistake in choosing the color of the handset and this was adjusted immeidately. Wonderful service - no hassle - everything is crystal clea... See more
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I was sent an empty box without the phone just the SIM card and the bill that i guess im going to be charged. i have sent emails for over 6 days and none of them have been even acknowledge to find a... See more
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During pixel 8 promotional offer , i was promised on email that i can trade in any smart phone which is in working condition, Now i tried two different phone and they are not in list and you... See more
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Company details
Written by the company
Die mobilezone GmbH ist ein führendes Unternehmen im deutschen Telekommunikations-Markt. Mit unseren Brands Sparhandy, DEINHANDY, HIGH und Handystar decken wir einen großen Teil des indirekten Telko-Marktes ab. Dabei erreichen wir unsere Kunden überwiegend online, aber auch im Fach- und Großhandel sowie im TV. Mit über 300 Mitarbeitenden an den drei Standorten Köln, Bochum und Münster denken wir zu 100% digital und setzen aus Überzeugung auf zukunftsweisende Technologien und Arbeitsweisen. Unser Ziel: Begeisternde Einkaufserlebnisse über alle Marken für unsere Kunden. Dabei profitieren wir auch von langfristigen, strategischen Partnerschaften mit namhaften Partnern wie Samsung, Huawei oder Vodafone. mobilezone Deutschland ist eine Tochtergesellschaft der mobilezone holding ag mit Sitz in der Schweiz. Zur Bestellung bei Sparhandy mit Smartphone: Nach einer Bestellung gibt Sparhandy deinen Auftrag an die Mobilfunkanbieter zur Prüfung weiter. Nachdem der Anbieter den Vertrag genehmigt hat, beträgt die Lieferzeit in der Regel 1-3 Werktage. Wenn du Kontakt zu unserem Service Team aufnimmst, gib bitte deine Auftragsnummer an. Dann geht die Bearbeitung noch schneller.
mobilezone GmbH
Written by the company
- Sparhandy.de
- • TÜV Saarland zertifiziert • Trusted Shops Käuferschutz • versandkostenfreie Lieferung
Contact info
Porschestraße 7, 44809 , Bochum, Germany
- 0221 – 960 700 02
- kundenservice@sparhandy.de
- www.sparhandy.de
3.8
Great
21K reviews
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Easy service and fast delivery
July 15, 2019
Unprompted review
Best customer support and deals.
July 2, 2019
Unprompted review
Absolut professionell!
Top! Bestellvorgang easy, Telefon mit Karte war am nächsten Tag in weniger als 24 Std. da!!
January 30, 2019
Unprompted review
Never received my product
Never received the phone I ordered after 3 weeks waiting. They also have no clue where it is. Buy electronics offline leute.
December 11, 2018
Unprompted review
Great services and flexibility in…
Great services and flexibility in solving issues. Highly recommended.
December 1, 2018
Unprompted review
Super fast delivery and good service
Super fast delivery and good service.
iPhone X 25GB flat
March 23, 2018
Unprompted review
supper schnell
February 16, 2018
Unprompted review
ALLES TOP DANKE
November 20, 2017
Unprompted review
Top!!!!!!!!!!!!!!!
September 21, 2017
Unprompted review
8 weeks and counting since Smartphone broke....... appalling non-existent customer service
My Handy (still under guarantee) broke mid-November 2016. Sparhandy asked me to send it off for repair - 3 weeks later the phone was returned to me as irreparable.
Sparhandy asked me to return the phone to them, which I did on 13th December. Then ...... nothing. On 23rd December finally received an email "vielen Dank für Ihre Nachricht.
Wir können Ihnen kein Ersatzgerät zu Verfügung stellen ."
That's it. No apology, no solution, nothing. After waiting a week for a reply. On 23rd December my husband complained on their Facebook page and within 30 minutes we got a reply, promising me a replacement phone, but it may be as late as the 1st week of January due to the Feiertage. 5th January I finally get an email - asking me to return the charger! (which I did).
It is now 13th January 2017. I have been with out a Smartphone since 22nd November. I still do not have any idea if or when they will send me a replacement. Sparhandy's customer service is about the worst I have ever experienced.
January 13, 2017
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Worst Customer Service. Even far from Worst. No regard to customer. Wrong information on website
Please do not copy paste the same answer as you have written for all others.
Sparhandy have worst customer service and regard for customer. They say the will reply in two working days. But they don not even reply in one full working week. They don't give you any customer service at all. No phone number no reply to email nothing. They don't update any status on the online status check portal. This is worst customer service I've ever seen.
After that, I ordered my iPhone 7 Plus on 25 October. It's been almost 8 weeks and they only email you once or twice in these months to tell they don't have the phone due to shortage. We have to wait long. Firstly, you are a company not a small retailer shop. You should have enough amount of phones readily available to deal with your customers. You show a wait time of 7 - 8 weeks on your website. So you're fooling people? You don't have any regard or respect for customer at all? We wait 2 months that at last your prescribed wait time as you mention is over and you provide nothing but excuse at the end?
Why do you take orders if you can't fulfill them? I could have gone to some other company but I have already ordered you so I waited so maybe I can get the phone as you say on 7-8 weeks. But now you're saying you don't have it? Why should I care you have it or not? You promised me something and now you're turning your back. Whose responsibility is this to arrange the phone in time? This is not my issue only. All the people who ordered iPhone 7 plus have same issue. Can not you even get 50,100 phones per month? How's that even possible? Being a 16 year old company and 1.6+ million sales?
And how does a company work without phone number for the customers? Why are you working that way? Anonymously. What kind of company are you?
And if you are not getting iPhones from Apple. Get it from their stores or other retailers at least a few for your customers? Every other company or shop is getting it but just not you.
Answer all my questions please. Don't copy paste same lines as you do for everyone.
I am greatly disappointed and will never recommend you to anyone.
And if you bother to reply at least here. Please forgive my stupidity of ordering a phone from you. I won't do that again but please tell me when can I get my phone back?
December 19, 2016
Unprompted review
Reply from Sparhandy
Sehr geehrter Kunde, wir bedauern, dass Sie mit dem Ablauf Ihrer Bestellung nicht zufrieden sind. Leider kommt es beim Release von neuen iPhones zu längeren Wartezeiten. Einer starken Kundennachfrage steht hier öfter einem sehr schmalen Warenangebot von Seiten des Herstellers gegenüber. Bei Bestellung haben wir darauf hingwiesen, dass mit einer Lieferzeit von 7-8 Wochen zu rechnen ist. Wir möchten freundlich darauf hinweisen, dass der gesamte Markt hiervon betroffen ist. Auch bei den großen Elektro-Märkten ist das iPhone 7 Plus seit Release sehr schwer erhältlich bzw. nicht auf Lager.
Sie haben am 25.10. bestellt, die Genehmigung des Anbieters lag am 26.10. vor, das Gerät haben wir am 23.12.2016 verschickt. Wir bedauern die lange Wartezeit, bitten aber um Verständnis dafür, dass wir hierauf nur geringen Einfluss haben. Wir würden uns freuen, wenn Sie zukünftig wieder vollständig zufrieden sind mit den Dienstleistungen von Sparhandy.
Kundenservice nur schlecht
Ordered the latest HTC and by the bad service too from DHL they send it back to Sparhandy and when I tried to contact them to send the mobile again or send the money, I only got the auto-reply! and they never answer me. I had at the end to complain to paypal and I got my money back after one month by Paypal help.
June 4, 2016
Unprompted review
Reply from Sparhandy
Sehr geehrter Kunde, wir bedauern, dass Sie mit dem Ablauf Ihrer Bestellung nicht zufrieden sind. Die Bearbeitung Ihres Auftrags erfolgte zügig. Sie haben am 03.05.2015 bestellt, bereits am Folgetag wurde der Versand der Ware angestoßen. Leider ist es bei der Zustellung durch DHL zu einer Störung gekommen. Die Durchführung der Zustellung erfolgt durch den Logistik-Dienstleister. Wir haben uns für DHL entschieden, da das Unternehmen sich als besonders leistungsstark und zuverlässig erwiesen hat. Allerdings bitten wir um Verständnis dafür, dass Fehler im Einzelfall nicht vollständig auszuschließen sind. Wir entschuldigen uns bei Ihnen für die Unannehmlichkeiten, weisen aber freundlich darauf hin, dass Sparhandy auf die internen Prozesse des Dienstleisters keinen Einfluss hat. Wir würden uns freuen, wenn Sie zukünftig erneut die Möglichkeit geben, Sie von der Qualität unserer Dienstleistungen zu überzeugen.
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