I am extremely satisfied with Sparhandy. I received the phone at my address within two working days, everything is great. However, I am not happy with the network I chose, O2. It works well when I’m o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Seamless experience - even while raising the order i made a mistake in choosing the color of the handset and this was adjusted immeidately. Wonderful service - no hassle - everything is crystal clea... See more
Company replied
I was sent an empty box without the phone just the SIM card and the bill that i guess im going to be charged. i have sent emails for over 6 days and none of them have been even acknowledge to find a... See more
Company replied
During pixel 8 promotional offer , i was promised on email that i can trade in any smart phone which is in working condition, Now i tried two different phone and they are not in list and you... See more
Company replied
Company details
Written by the company
Die mobilezone GmbH ist ein führendes Unternehmen im deutschen Telekommunikations-Markt. Mit unseren Brands Sparhandy, DEINHANDY, HIGH und Handystar decken wir einen großen Teil des indirekten Telko-Marktes ab. Dabei erreichen wir unsere Kunden überwiegend online, aber auch im Fach- und Großhandel sowie im TV. Mit über 300 Mitarbeitenden an den drei Standorten Köln, Bochum und Münster denken wir zu 100% digital und setzen aus Überzeugung auf zukunftsweisende Technologien und Arbeitsweisen. Unser Ziel: Begeisternde Einkaufserlebnisse über alle Marken für unsere Kunden. Dabei profitieren wir auch von langfristigen, strategischen Partnerschaften mit namhaften Partnern wie Samsung, Huawei oder Vodafone. mobilezone Deutschland ist eine Tochtergesellschaft der mobilezone holding ag mit Sitz in der Schweiz. Zur Bestellung bei Sparhandy mit Smartphone: Nach einer Bestellung gibt Sparhandy deinen Auftrag an die Mobilfunkanbieter zur Prüfung weiter. Nachdem der Anbieter den Vertrag genehmigt hat, beträgt die Lieferzeit in der Regel 1-3 Werktage. Wenn du Kontakt zu unserem Service Team aufnimmst, gib bitte deine Auftragsnummer an. Dann geht die Bearbeitung noch schneller.
mobilezone GmbH
Written by the company
- Sparhandy.de
- • TÜV Saarland zertifiziert • Trusted Shops Käuferschutz • versandkostenfreie Lieferung
Contact info
Porschestraße 7, 44809 , Bochum, Germany
- 0221 – 960 700 02
- kundenservice@sparhandy.de
- www.sparhandy.de
3.8
Great
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was fine.
January 1, 2022
Super Service!!!!
December 29, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
very bad site
very bad website
For more than a month I have been trying to communicate with them. I want to cancel the contract. I sent them a lot of email and tried to contact them by phone, but this is very, very difficult. I waited for a long time, once 20 minutes and once 25 minutes
After long attempts, they replied to me and asked me to go to the dhl branch and ask the branch to return the parcel in order to cancel the contract, and this is what I did, but they sent me an email three days ago informing me that they will deduct 74.98 € from my account, and now I try to contact them to no avail.
December 13, 2021
Unprompted review
Reply from Sparhandy
Dear customer, we are sorry to hear that you are not completely satisfied with your order via Sparhandy. We have sent your cancellation to the mobile provider in due time. Please note that the processing time here may be somewhat longer than you are used to with us. All amounts already paid will of course be refunded to you in full. Best regards from your Sparhandy Team
Worse smartphone website ever...
Update 14.12.2021:
They replied to me on Facebook chat 4 days ago and told me that its not their fault because they are waiting for the provider to give them the reply . And that they will make sure i get the answer by maximum next Monday if not sooner . Now it's Tuesday and no one replied and no one will because they simple do not respect customers. I cannot even reach them to cancel my contract and buy a new phone . So you basically have to wait a couple of month to cancel your contract and buy the phone from some where else .
I would give it 0 stars if i could.
I made an order for a OnePlus Nord 2 more than 2 weeks ago and I received an automated reply to send my documents via email which i did and i still haven't gotten any reply. I tried to call them and was left on hold for 35 minutes before the line disconnected and i sent them 3 emails so far to no reply whatsoever . One can only assume that these positive feedback where fake.
December 8, 2021
Unprompted review
Reply from Sparhandy
Dear customer, we regret that you have reason to complain. Please let us know your customer or order number so that we can take care of your concern as soon as possible. Your Sparhandy team
fast service and easy
November 17, 2021
Poor customer service
Poor customer service, No response to emails or whatsapp chat and call doesnt connect at all
November 10, 2021
Reply from Sparhandy
Dear customer, we regret that you are not completely satisfied with the process of your order. Unfortunately, there was a delay in contacting our customer service. We would like to apologize for this. We will do everything possible to offer you the availability that you have the right to expect from us. We look forward to you being completely satisfied with our service again in the future. Your team from Sparhandy
order 10966963 slow support from Customer Service
Update 15/11:
The item was finally delivered.
Unfortunately customer service and support is slow and only in German, so I wouldn't suggest this shop to non German people especially if in a hurry.
They sell online stating they have items in stock and orders placed before 5pm will ship the next day. I got my card charged even though I still have no tracking number after two days, their help line is out of work all the time, I had to contact them on more than one whatsapp account and social media and they were also kind of annoyed and surprised that I was looking for info on my order status.
November 6, 2021
Unprompted review
Reply from Sparhandy
Lieber Kunde, leider ist es bei deinem Auftrag zu einer Verzögerung gekommen. Wir tun alles uns Mögliche dafür, dass du dein Smartphone schnell erhältst. Sobald dein Paket in den Versand geht, bekommst du von uns eine Bestätigung per E-Mail mit deiner Sendungsnummer. Für die Verzögerung bitten wir dich um Entschuldigung. Wenn du weitere Fragen hast, wende dich gerne an unseren Service. Dein Team von Sparhandy
Super Service
October 25, 2021
Seamless experience
I had a seamless experience with Sparhandy to get my first mobile subscription and device in Germany. Even though I do not speak German at all, everything was so smooth. Only complain could be the response time or acknowledgements to the documents sent. The rest was super fast.
October 21, 2021
All reviews are scam scamhandy is real name
All reviews are scam
This provider deserves 0 and not to exist .
Big SCAM , reviews are manipulated and fake.
Disguised customers , nothing is real .
Most of reviews are bad , why have such high rating . Just manipulation.
You do nothing . Just resell with wrong delivery dates because you can t honor them .
Customer service is useless, he can t answer you, they don t know , that s how they answer to you , even to write here is useless.
Go to work instead of waiting here . .
September 8, 2021
Unprompted review
Reply from Sparhandy
Dear customer, as the German market leader in the area of online resellers for mobile contracts with hardware, we are pleased about our many satisfied customers. It is our claim to offer our customers an excellent customer experience.
Trustpilot is one of the leading rating portals in Germany and ensures a high quality standard with strict rules. Sparhandy has a score of 4.7 out of 5, which is very good.
If you have any questions regarding your order, please contact our customer service. Our colleagues will be happy to take care of your request.
We look forward to you being satisfied with our service again in the future.
I recently had two different…
I recently had two different experiences with CHECK24 and Sparhandy. I was surprised by the efficiency of Sparhandy and definitely recommend it to anyone who needs a phone with or without contract.
July 23, 2021
Very pleased with my purchase,thanks!
July 8, 2021
When I was prity much sure that I won't…
When I was prity much sure that I won't get the mobile on time. Sparhandy just surprised me with their fastest response!
March 16, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.