I am extremely satisfied with Sparhandy. I received the phone at my address within two working days, everything is great. However, I am not happy with the network I chose, O2. It works well when I’m o... See more
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Seamless experience - even while raising the order i made a mistake in choosing the color of the handset and this was adjusted immeidately. Wonderful service - no hassle - everything is crystal clea... See more
Company replied
I was sent an empty box without the phone just the SIM card and the bill that i guess im going to be charged. i have sent emails for over 6 days and none of them have been even acknowledge to find a... See more
Company replied
During pixel 8 promotional offer , i was promised on email that i can trade in any smart phone which is in working condition, Now i tried two different phone and they are not in list and you... See more
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Company details
Written by the company
Die mobilezone GmbH ist ein führendes Unternehmen im deutschen Telekommunikations-Markt. Mit unseren Brands Sparhandy, DEINHANDY, HIGH und Handystar decken wir einen großen Teil des indirekten Telko-Marktes ab. Dabei erreichen wir unsere Kunden überwiegend online, aber auch im Fach- und Großhandel sowie im TV. Mit über 300 Mitarbeitenden an den drei Standorten Köln, Bochum und Münster denken wir zu 100% digital und setzen aus Überzeugung auf zukunftsweisende Technologien und Arbeitsweisen. Unser Ziel: Begeisternde Einkaufserlebnisse über alle Marken für unsere Kunden. Dabei profitieren wir auch von langfristigen, strategischen Partnerschaften mit namhaften Partnern wie Samsung, Huawei oder Vodafone. mobilezone Deutschland ist eine Tochtergesellschaft der mobilezone holding ag mit Sitz in der Schweiz. Zur Bestellung bei Sparhandy mit Smartphone: Nach einer Bestellung gibt Sparhandy deinen Auftrag an die Mobilfunkanbieter zur Prüfung weiter. Nachdem der Anbieter den Vertrag genehmigt hat, beträgt die Lieferzeit in der Regel 1-3 Werktage. Wenn du Kontakt zu unserem Service Team aufnimmst, gib bitte deine Auftragsnummer an. Dann geht die Bearbeitung noch schneller.
mobilezone GmbH
Written by the company
- Sparhandy.de
- • TÜV Saarland zertifiziert • Trusted Shops Käuferschutz • versandkostenfreie Lieferung
Contact info
Porschestraße 7, 44809 , Bochum, Germany
- 0221 – 960 700 02
- kundenservice@sparhandy.de
- www.sparhandy.de
3.8
Great
21K reviews
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Alles good im happy thank you
May 31, 2022
Very good service
May 24, 2022
Super Service!
May 9, 2022
I got the phone on the day that it was…
I got the phone on the day that it was promised i avtivated my sim on the day that i set i mean it was plain simple and easy i recomed this site fully !
April 13, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The discounts are good but customer service is not good.
The discounts are good. But the customer service is not up to the mark. I tried calling on support phone many times and there is a very long hold on that. They should really improve that by adding more customer representatives for customer solutions.
April 4, 2022
Reply from Sparhandy
Lieber Kunde, wir bedauern, dass du mit dem Ablauf deiner Bestellung nicht vollständig zufrieden bist.Leider ist es bei der Kontaktaufnahme mit unserem Kundenservice zu einer Wartezeit gekommen. Wir möchten uns hierfür bei dir entschuldigen. Wir tun alles uns Mögliche, um dir die Erreichbarkeit anbieten zu können, die du zu Recht von uns erwarten kannst. Wir freuen uns, wenn du zukünftig wieder vollständig zufrieden bist mit unserem Service. Dein Team von Sparhandy
Super Angebot
April 3, 2022
wonderful experience.
March 16, 2022
It's amazing I can say it's just like a…
It's amazing I can say it's just like a modern iPhone
March 9, 2022
Good service.
March 2, 2022
I am a customer since about 6 years and…
I am a customer since about 6 years and everything works perfectly. Very satisfied!
March 1, 2022
good service
February 19, 2022
Cooperative and Responsive Team
Cooperative and Responsive Team. Good Communication with their Customers.
February 15, 2022
Top Angebot.
February 5, 2022
Super Service!
January 2, 2022
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