Sparshatts Group Reviews 

639
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, fostering a welcoming and pressure-free environment. The buying experience is often described as easy, stress-free, and efficient, with many appreciating the freedom to test drive vehicles alone. People also highlight fair pricing and excellent service, often returning for subsequent purchases. However, some customers also noted issues with vehicle condition or description, such as missing features or mechanical problems requiring immediate attention post-purchase.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Service

People report positive experiences with service, often describing it as professional, efficient, and caring.... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with their... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting a lack of pressure... See more

Price

Consumers find price to be positive, with many reviewers appreciating the realistic and fair pricing offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from the Havant branch, Richard looked after us well. Very happy with the purchase experience. We did have an issue with the car, we were again looked after by Richard who sorted a court... See more

Rated 5 out of 5 stars

We visited the Havant branch of Sparshatts to look at a Tesla Model Y. This was our 4th viewing of a Tesla after having no luck with other dealers for different reasons. The car was brought our for us... See more

Rated 5 out of 5 stars

We bought our Range Rover velar in about 2 hours.The chap who we met, took both my wife and I for a test drive, we were happy with the knowledge the chap had about the car, he didn’t rush us to buy,... See more

Rated 5 out of 5 stars

This was the second car I’ve bought from here and once again it was a great buying experience. The salesman gave us enough time alone to view the car and we had free rein on the test drive and went wh... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Sparshatts Group is a well-established car dealer based in Hampshire, with used car sites in Southampton and Portsmouth. With many years of experience in the motor trade, we have built a strong reputation for supplying quality vehicles and delivering a reliable, customer-focused service. We offer a wide, carefully selected range of vehicles to suit a variety of needs, with customers travelling from Southampton, Bournemouth, Basingstoke, Portsmouth, Andover, Salisbury, Romsey and further afield. In addition to vehicle sales, we also offer servicing and MOTs at very competitive rates, helping customers maintain their vehicles with confidence. Our focus is on providing excellent value for money alongside a straightforward and transparent car-buying experience. We take customer service seriously and actively encourage feedback, using it to continuously improve and maintain high standards across all areas of the business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

639 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(639)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Customer Service

Bought a car from the Havant branch, Richard looked after us well. Very happy with the purchase experience.
We did have an issue with the car, we were again looked after by Richard who sorted a courtesy car with no issues, kept in touch and resolved our problem in a professional and efficient manner. Thank you

January 16, 2026
Unprompted review
Rated 4 out of 5 stars

They were fast to respond and gave me a…

They were fast to respond and gave me a decent deal. There were a few minor issues that James sorted quickly. Thank you.

December 3, 2025
Unprompted review
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Reply from Sparshatts Group

Thank you for your review, and glad to hear James responded well to resolve any issues you may have had. Thank you once again for your business and we hope you continue to enjoy the car!

Rated 5 out of 5 stars

Simple, old style way of buying a car.

A very quick, clean and professional process.

December 11, 2025
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Reply from Sparshatts Group

Thank you very much for your Five star review! I'm glad you enjoyed the buying process and thank you once again for your business.

Rated 5 out of 5 stars

Happy customer

Very happy with the service given to us by Jason we liked the look of a car we had seen on sparshatt website but at the time the car was at another showroom … sparshatt team managed to get the car to our local showroom the next day - the paperwork was sorted on a very timely manner and we were able to drive away the same day.

December 9, 2025
Rated 4 out of 5 stars

Brought an Audi Q5

Brought an Audi Q5, really nice salesman and car. I got a decent price for my old car put in as part of the deal but there was a couple of things;

Firstly, Spershatts say the cars have a fully inspected by their experienced and qualified technicians prior to sale and professionally prepared and valeted. When I drove my car off the forecourt I got up the road and the oil light came on and had to take it back to the Havant showroom. The manager was embarrassed about this and sent me to a local company to get the oil checked and filled, so not a good start. There was also no floor mats in the vehicle so again asked the dealer. They agreed to, as a gesture of good will, to purchase a set on EBay for me which was nice. I was asked what type I wanted, rubber or carpet type so went for the carpet type. On delivery they ordered and send rubber so although nice they ordered they did get the wrong ones. I did email the company but got nothing back. The car is great as said but this is why I only give 4 stars

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Find a car somewhere else!

Purchased a BMW 2 series from Sparshatts Havant. Issues to be resolved before collection were not done, with the salesperson opening lying about a supposed van fire on the day of collection. Car collected with faulty indicators, a puncture, a brake warning light on, seats to be polished and a box of trade Autoglym left on the passenger seat for me to resolve later.
The car has since had numerous faults, with the Autoprotect warranty not covering any of them, as it excludes electrical wiring and many other parts.
Purchase from this dealership at your own risk.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Test drive without sales pressure

From start to finish we received a good sales experience. When I first enquired about the vehicle, communication was quick and clear and we arranged a test drive for the next day. By far, the best part about Sparshatts is that they allow you to test drive the vehicle on your own. This meant that my husband and I were able to concentrate on the test drive experience and to have a conversation about the car instead of having to make polite conversation with a sales rep. It was very useful and secured a sale.

September 29, 2025
Rated 5 out of 5 stars

My experience with Sparshatts Group was Great

My experience with Sparshatts Group was very good. The car which I had viewed online beforehand was not a disappointment and I have been really pleased with it.

Jason was very helpful and knowledgeable, and the follow up communication since I bought the car has been good. All in all great service.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

We had such a great experience with Jason - he was honest and open and never made us feel pressured at all. He explained everything very clearly, and let us test drive the vehicle on our own. We part-exchanged our car and were given a really fair price for it. I would 100% recommend Sparshatts to anyone.

August 31, 2025
Unprompted review
Sparshatts Group logo

Reply from Sparshatts Group

Hi Jojo, thank you leaving me a 5* review and for the potential recommendations. Kind regards Jason.

Rated 5 out of 5 stars

Initial phone call enquiry was helpful

Initial phone call enquiry was helpful. Jason answered all our questions, & we arranged an appointment to see the Hyundai i20. The decision was to have a cup of tea/water & proceed to trade our car for the above car.
We were very happy with Sparshatts group, & the drive home with the car.
Thank you.

September 9, 2025
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Reply from Sparshatts Group

Hi Nige, thank you so much for such a positive review. Please fell free to pop in anytime for a cup of tea. Kind regards Jason.

Rated 5 out of 5 stars

Very informal without any pressure to…

Very informal without any pressure to purchase a vehicle.
Also it was very helpful when Jason helped complete the info on line.

September 8, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Annabelle, thank you leaving us a 5* review. We really appreciate it. Kind regards Jason.

Rated 5 out of 5 stars

Buying my Mini was refreshingly simple…


Buying my Mini was refreshingly simple and stress-free. The service was excellent from start to finish—clear communication, no hassle, and everything handled with ease. When I arrived to collect the car, they even picked me up from the train station, which was a thoughtful touch that made the whole experience feel personal and welcoming.

The car itself was in great condition, though there were a few chips on the windscreen that couldn’t be sorted before collection. The garage arranged for the repairs to be done at my home, which was incredibly convenient.

Overall, I’m really happy with both the car and the service. Would definitely recommend to anyone looking for a smooth, no-fuss buying experience.

September 8, 2025
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Reply from Sparshatts Group

Hi Sue, thank you for leaving us a 5* review. We are pleased that you enjoyed the experience of buying from Sparshatts of Havant.

Rated 5 out of 5 stars

Got car for granddaughter

Got car for granddaughter and must say that the whole transaction went very smoothly never had any problems with sparshatts very professional

September 8, 2025
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Reply from Sparshatts Group

Hi Bill, thank you for leaving us a glowing review. We are glad that you enjoyed the process.

Rated 5 out of 5 stars

The salesman Richard was so easy to…

The salesman Richard was so easy to talk to ,he was very patient showing us a few cars,was not pushy at all waiting on us making sure we made the right decision,second time I’ve bought from sparshatts Havant,would definitely recommend.

September 8, 2025
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Reply from Sparshatts Group

Hi Jean, thank you so much for your kind words I really appreciate it. Kind regards Richard.

Rated 5 out of 5 stars

From the moment we arrived at the…

From the moment we arrived at the showroom and viewing the car we felt no pressure with the whole experience being stress free. The car is fantastic and is exactly as the salesman said it would be.

September 8, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Thank you for taking the time to leave us such a nice review. We are pleased that you are enjoying your new car.

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