Sparshatts Group Reviews 

639
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, fostering a welcoming and pressure-free environment. The buying experience is often described as easy, stress-free, and efficient, with many appreciating the freedom to test drive vehicles alone. People also highlight fair pricing and excellent service, often returning for subsequent purchases. However, some customers also noted issues with vehicle condition or description, such as missing features or mechanical problems requiring immediate attention post-purchase.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Service

People report positive experiences with service, often describing it as professional, efficient, and caring.... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with their... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting a lack of pressure... See more

Price

Consumers find price to be positive, with many reviewers appreciating the realistic and fair pricing offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from the Havant branch, Richard looked after us well. Very happy with the purchase experience. We did have an issue with the car, we were again looked after by Richard who sorted a court... See more

Rated 5 out of 5 stars

We visited the Havant branch of Sparshatts to look at a Tesla Model Y. This was our 4th viewing of a Tesla after having no luck with other dealers for different reasons. The car was brought our for us... See more

Rated 5 out of 5 stars

We bought our Range Rover velar in about 2 hours.The chap who we met, took both my wife and I for a test drive, we were happy with the knowledge the chap had about the car, he didn’t rush us to buy,... See more

Rated 5 out of 5 stars

This was the second car I’ve bought from here and once again it was a great buying experience. The salesman gave us enough time alone to view the car and we had free rein on the test drive and went wh... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Sparshatts Group is a well-established car dealer based in Hampshire, with used car sites in Southampton and Portsmouth. With many years of experience in the motor trade, we have built a strong reputation for supplying quality vehicles and delivering a reliable, customer-focused service. We offer a wide, carefully selected range of vehicles to suit a variety of needs, with customers travelling from Southampton, Bournemouth, Basingstoke, Portsmouth, Andover, Salisbury, Romsey and further afield. In addition to vehicle sales, we also offer servicing and MOTs at very competitive rates, helping customers maintain their vehicles with confidence. Our focus is on providing excellent value for money alongside a straightforward and transparent car-buying experience. We take customer service seriously and actively encourage feedback, using it to continuously improve and maintain high standards across all areas of the business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

639 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(639)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was worried about travelling to them…

Was worried about travelling to them from London only to be disappointed or ripped off in some way.
I shouldn't have worried.
I've bought cars before but this experience by far was my best. Friendly sales person who had the patience of a saint and the best after sales service I've ever had from a car dealership. 6 stars if I could.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Me and the family have been going to…

Me and the family have been going to sparshatts for cars over the last 20 years and always had a good experience. Brought my latest car from Havant last week and as always they were very helpful and helped me find the perfect car for my needs.

March 13, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Thank you for your review and thank you for being such loyal customers over the years. More importantly thank you for the cakes over the years.

Rated 5 out of 5 stars

Mini Clubman sale

Jason was really helpful and friendly and all went smoothly with sale. Happy to recommend Sparhatts if your looking for a new car.

February 22, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Gary, thank you for your kind words I really appreciate it and would also appreciate any recommendations. Kind regards Jason.

Rated 5 out of 5 stars

Sparshatts Havant

Joe and his team at their havant branch
made the purchase and part exchange of our cars very simple and stress free .
The great thing is view car do deal drive new car away in under an hour
Excellent service have brought from this branch a few times now .
Would recommend

February 27, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hiya, thank you for leaving such a nice review. We are pleased that you enjoyed your experience again of purchasing your new car. Kind regards Joe & the team.

Rated 5 out of 5 stars

I cannot recommend Sparshatts enough

I cannot recommend Sparshatts enough!
When I bought my new car, I traded my old car in and they handled everything for me. They changed the ownership documents and road tax, saving me the hassle! They are a very friendly team and made us feel welcome.

February 17, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Lynne, thank you very much for your glowing review. It honestly was a pleasure helping you purchase your new car. Kind regards Jason

Rated 5 out of 5 stars

Very professional

Great experience with sparshatts very professional and great service. Would definitely recommend to family and friends.

February 27, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Nat, thank you for such a nice review. We would love it if you did recommend us to friends and family. Kind regards Jason.

Rated 5 out of 5 stars

Was made to feel welcome by all that we…

Was made to feel welcome by all that we spoke to .
The care was ready to be picked up as arranged.

February 20, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Carole, we are pleased that you like the experience of buying from Sparshatts of Havant. Kind regards from all of us.

Rated 5 out of 5 stars

A brilliant experience from start to finish

Excellent service overall. Jason was extremely helpful and professional and nothing was too much trouble. I'm delighted with my vehicle. Would definitely recommend

February 20, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Natalie, thank you so much for your positive review. I am glad that you are enjoying your new car. Kind regards Jason.

Rated 5 out of 5 stars

Malcolm - Volvo X40

The communication and service from Spashatts has been fantastic from the first call. Having found the car I wanted, at a competitive price, Jim embarked on a 4 hour drive to home deliver the vehicle with no fuss. The condition of the car was first class and exceeded expectations.
The handling and price given as part exchange for my car was also very fair. All in all a very easy and pleasant experience.
I would highly recommend this company 👍

February 13, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Malcolm, I am pleased that you enjoyed the experience of buying from myself & Sparshatts of Havant. I would appreciate any future recommendations. Thank you for your kind word. Kind regards Jim

Rated 5 out of 5 stars

Reassuring and trusting dealership

From start to completing handover Sparshatts Group were fantastic - went for a test drive fell in love with my new car and started the process as soon as we got back. Ian was patient with my questions and going through everything. With this being my first car purchase I felt very assured and cannot fault the service plus a great deal including one year guarantee. Thank-you so much.

February 15, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Thank you for your kind words! We are delighted to hear you were pleased with how Ian looked after you. Thank you once again for choosing us to supply your first car!!

Rated 5 out of 5 stars

Brilliant dealership

Brilliant dealership, came and looked at the car and had a concise but friendly chat with Jason who was amazing all throughout. They gave me a great deal on the car and had the patience to wait for me to pick it up whilst I was sorting out a previous situation. Couldn’t recommend Sparshatts Havant enough!!!

February 4, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Emily, thank you so much for your kind words. It was a pleasure dealing with you. We would really appreciate any future recommendations. Kind regards Jason.

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional, went out of there way to inform me of what I needed to do ,as regards the buying of my new car and the finance agreement

January 29, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Kim, thank you for your kind review. It was my pleasure helping you into your new car. Kind regards Jason.

Rated 5 out of 5 stars

Just brought a Skoda from Jason at…

Just brought a Skoda from Jason at Havant was very helpful and pleasant I,m very pleased with my new car

January 30, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Edward, thank you for taking the time to leave me such a nice review. I am glad that you are enjoying your new car. All the best Jason.

Rated 5 out of 5 stars

Easy part exchange and helpful.

Easy part exchange and helpful.
3rd car I have acquired from Sparshatts.

January 29, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi Iain. Thank you again for your business and leaving us a review. We really appreciate it. Kind regards Sparshatts of Havant.

Rated 5 out of 5 stars

Very happy with the service and overall buying experience

Recently purchased a car from this Sparshatts in Havant, very happy with the service and overall buying experience from Jim and Joe. The team was very happy for me to test drive the various vehicles I was interested in and worked around my schedule on the collection side of things, quickly actioning any items discussed.

January 22, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hiya Jason, we are pleased that we managed to accommodate finding you a new car. thank you leaving us such a pleasant review. Kind regards Jim & Joe.

Rated 5 out of 5 stars

Excellent

I highly recommend them to anyone looking for a professional and seamless car-buying experience.

January 23, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Hi, thank you for leaving us a review. We are glad that you enjoyed the servcie.

Rated 5 out of 5 stars

It was an absolute pleasure buying a…

It was an absolute pleasure buying a car from them. They’re professional and really help you out. I would 10/10 recommend going to them.

January 25, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Thank you for you kind words Ruby, We are delighted you enjoyed the experience. Enjoy the car!

Rated 5 out of 5 stars

Came from far and they served me well

Came from far and they served me well. They pushed to give us the best experience they could. I would recommend.

January 14, 2025
Sparshatts Group logo

Reply from Sparshatts Group

Thank you for taking the time to leave us a review, its really appreciated. We are pleased that enjoyed your experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look