Sparshatts Group Reviews 

640
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, fostering a welcoming and pressure-free environment. The buying experience is often described as easy, stress-free, and efficient, with many appreciating the freedom to test drive vehicles alone. People also highlight fair pricing and excellent service, often returning for subsequent purchases. However, some customers also noted issues with vehicle condition or description, such as missing features or mechanical problems requiring immediate attention post-purchase.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Service

People report positive experiences with service, often describing it as professional, efficient, and caring.... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with their... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting a lack of pressure... See more

Price

Consumers find price to be positive, with many reviewers appreciating the realistic and fair pricing offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from the Havant branch, Richard looked after us well. Very happy with the purchase experience. We did have an issue with the car, we were again looked after by Richard who sorted a court... See more

Rated 5 out of 5 stars

We visited the Havant branch of Sparshatts to look at a Tesla Model Y. This was our 4th viewing of a Tesla after having no luck with other dealers for different reasons. The car was brought our for us... See more

Rated 5 out of 5 stars

We bought our Range Rover velar in about 2 hours.The chap who we met, took both my wife and I for a test drive, we were happy with the knowledge the chap had about the car, he didn’t rush us to buy,... See more

Rated 5 out of 5 stars

This was the second car I’ve bought from here and once again it was a great buying experience. The salesman gave us enough time alone to view the car and we had free rein on the test drive and went wh... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Sparshatts Group is a well-established car dealer based in Hampshire, with used car sites in Southampton and Portsmouth. With many years of experience in the motor trade, we have built a strong reputation for supplying quality vehicles and delivering a reliable, customer-focused service. We offer a wide, carefully selected range of vehicles to suit a variety of needs, with customers travelling from Southampton, Bournemouth, Basingstoke, Portsmouth, Andover, Salisbury, Romsey and further afield. In addition to vehicle sales, we also offer servicing and MOTs at very competitive rates, helping customers maintain their vehicles with confidence. Our focus is on providing excellent value for money alongside a straightforward and transparent car-buying experience. We take customer service seriously and actively encourage feedback, using it to continuously improve and maintain high standards across all areas of the business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

640 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(640)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Came from far and they served me well

Came from far and they served me well. They pushed to give us the best experience they could. I would recommend.

January 14, 2025
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Reply from Sparshatts Group

Thank you for taking the time to leave us a review, its really appreciated. We are pleased that enjoyed your experience.

Rated 5 out of 5 stars

The salesman James was warm

The salesman James was warm, friendly and very helpful, this was my 2nd purchase from Hulbert Road and both cars have been excellent quality and value for money

December 11, 2024
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Reply from Sparshatts Group

Hi David, I am happy that you enjoyed the experience of buying from myself and Sparshatts. Please enjoy your new car. Kind regards James.

Rated 5 out of 5 stars

Easy process

Easy process, even brought the car to my workplace 40mins away so I could have a look! Car in great condition, would buy from again.

December 11, 2024
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Reply from Sparshatts Group

Thank you taking the time to leave us such a glowing review. It wasn't a problem bringing the car closer to you.

Rated 5 out of 5 stars

Granddaughters first car

Having found a car via auto trader I made my way to Sparshatts near Havant to check it out. The car was everything that my granddaughter and her parents wanted. I was shown the car and gave it a good inspection and checked out all the relevant paper work. I was paying and collecting the car two days later. The correspondence from the garage was first rate as was the paying and collection. Highly recommended. One happy Hrandpa.

December 16, 2024
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Reply from Sparshatts Group

Hi Graham, we were only to happy to assist you in purchasing a car for your gran daughter and we are thrilled taht she is enjoying the car.

Rated 5 out of 5 stars

Very good as always Jason went out of…

Very good as always Jason went out of his way to sort things out for Me, thank you so much

December 16, 2024
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Reply from Sparshatts Group

Hi Mike, it was my pleasure (as always). Hopefully we will see you soon. Kind regards Jason.

Rated 5 out of 5 stars

Perfect buying experience.

From start to finish of buying my new car I felt valued and respected. No rush service or trying to hard to sell you extras that you don’t need. It was a really pleasant experience. I would recommend buying from here if you see what you’re looking for.

December 16, 2024
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Reply from Sparshatts Group

Hi Kevin, thank you for taking the time to leave us a review. We are pleased that you enjoyed your buying experience and thank you for the recommendation.

Rated 5 out of 5 stars

Thank you to Joe and Jason for their…

Thank you to Joe and Jason for their support on buying my new car! Both were fantastic throughout the process!

December 8, 2024
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Reply from Sparshatts Group

Hi Andy, thank you for your kind words. Kind regards Joe and Jason.

Rated 5 out of 5 stars

Easy shop

Professional and friendly salesman Richard

December 1, 2024
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Reply from Sparshatts Group

Hi Samantha, thank you for leaving me a review, its much appreciated. Kind regards Richard.

Rated 5 out of 5 stars

Great service

Great service, helpful.

December 11, 2024
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Reply from Sparshatts Group

Hi Trudi, we are glad that you enjoyed purchasing your new car from Sparshatts of Havant.

Rated 5 out of 5 stars

Jason was fantastic

Jason was fantastic - very friendly very professional and answered all my questions re the car I bought took me through everything step by step - was such a pleasurable and smooth transaction- and I absolutely love my new car - cannot fault them - superb dealership - highly reccomend

December 11, 2024
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Reply from Sparshatts Group

Hi Carolanne, thank you so much for your kind words and your recommendation. I am pleased that you love your new car. Kind regards Jason.

Rated 5 out of 5 stars

Great experience all round .

Great experience all round .
Jim delt with me from start to finish . He was very professional and understanding .the experience was very calm and when problems arise. He did his very best to help and solve them . Very happy with my purchase. 😊

December 5, 2024
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Reply from Sparshatts Group

Hi Gary, thank you for leaving me such a nice review. I am glad that I met all of your expectations. Kind regards Jim.

Rated 5 out of 5 stars

Efficient, helpful and friendly service.

Richard was responsive, helpful and friendly. Very efficient.

November 26, 2024
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Reply from Sparshatts Group

Hi Brandon, thank you for your kind words. I am glad that you enjoyed your experience of buying a car from me. Kind regards Richard.

Rated 5 out of 5 stars

Was really helpful and sorted my new…

Was really helpful and sorted my new car for me within 3 days. Absolutely brilliant service and will definitely be returning for some new wheel in the future.

November 26, 2024
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Reply from Sparshatts Group

Hi Jordan, thank you for your amazing review. We look forward to seeing you in the future.

Rated 5 out of 5 stars

This is my sixth car and as always the…

This is my sixth car and as always the staff are very friendly and helpful and would recommend the business to anyone

November 26, 2024
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Reply from Sparshatts Group

Hi, thank you for your kind words and your ongoing custom. Kind regards Joe and the team.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish with Jason, held car as promised, reviewed and purchased.

All good :) thanks Jason

November 26, 2024
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Reply from Sparshatts Group

Hi Robert, thank you taking the time to leave me a lovely review. Kind regards Jason.

Rated 3 out of 5 stars

Customer services is great. But...

Customer services is great, they are very friendly and approachable.

Only thing I want to mention here is: i asked them to look at the faults on the car which I am going to purchase. They told me "they will take car to garage and check if it require attention. But they didnot" it is embarrassing they lied to me.

November 26, 2024
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Reply from Sparshatts Group

Hi Shiwahang, I am sorry that we didn't fulfil what we said we would. Could you please get in contact with Joe on site, either on the work number or on his email address that I believe you have already?

Rated 5 out of 5 stars

Great customer service. Delighted with my new car.

Great customer service.. no hard sell and Richard very friendly and knowledgeable about the features of my chosen car.
He took it to the local garage to add fuel prior to test drive and went through some controls I was unfamiliar with.
Purchase was so straightforward and he transferred registration and set up road tax all in the office prior to my driving my new car home. He also done a good deal on an extended warranty.
He then followed up with a courtesy call a few days later.
Some really good cars available at reasreasonable prices.
I would definitely recommend and use them again in the future.

November 10, 2024
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Reply from Sparshatts Group

Hi Catherine, thank you so much for your kind words. I really appreciate it and I am pleased that you enjoyed your experience. Kind regards Richard.

Rated 5 out of 5 stars

Nice Car, looked after

After I found vehicle, call them as I was not local to their location. Rearrange all documents required for purchased via phone after seeing well presented add and very detailed add. Phone them as well to asked some questions about the car, was satisfied after conversation over the phone, so reserved the car. Went to see the car and I really like it, seems very looked after, issues which were reported and MOT just a week a go were fixed. I was suggested that cars come with pre inspection, for all their vehicles so after consideration and test drive I got the car. Done some mile already seems all fine so far, very happy and feeling safe when the dealer gave me 3 month full warranty. So far overall very happy to purchased as seems excellent dealer overall! Well done and thank you!

November 19, 2024
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Reply from Sparshatts Group

Hi Evaldas, we are pleased that you are happy with your purchase. Thank you for the review.

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