Sparshatts Group Reviews 

641
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, fostering a welcoming and pressure-free environment. The buying experience is often described as easy, stress-free, and efficient, with many appreciating the freedom to test drive vehicles alone. People also highlight fair pricing and excellent service, often returning for subsequent purchases. However, some customers also noted issues with vehicle condition or description, such as missing features or mechanical problems requiring immediate attention post-purchase.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Service

People report positive experiences with service, often describing it as professional, efficient, and caring.... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with their... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting a lack of pressure... See more

Price

Consumers find price to be positive, with many reviewers appreciating the realistic and fair pricing offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from the Havant branch, Richard looked after us well. Very happy with the purchase experience. We did have an issue with the car, we were again looked after by Richard who sorted a court... See more

Rated 5 out of 5 stars

We visited the Havant branch of Sparshatts to look at a Tesla Model Y. This was our 4th viewing of a Tesla after having no luck with other dealers for different reasons. The car was brought our for us... See more

Rated 5 out of 5 stars

We bought our Range Rover velar in about 2 hours.The chap who we met, took both my wife and I for a test drive, we were happy with the knowledge the chap had about the car, he didn’t rush us to buy,... See more

Rated 5 out of 5 stars

This was the second car I’ve bought from here and once again it was a great buying experience. The salesman gave us enough time alone to view the car and we had free rein on the test drive and went wh... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Sparshatts Group is a well-established car dealer based in Hampshire, with used car sites in Southampton and Portsmouth. With many years of experience in the motor trade, we have built a strong reputation for supplying quality vehicles and delivering a reliable, customer-focused service. We offer a wide, carefully selected range of vehicles to suit a variety of needs, with customers travelling from Southampton, Bournemouth, Basingstoke, Portsmouth, Andover, Salisbury, Romsey and further afield. In addition to vehicle sales, we also offer servicing and MOTs at very competitive rates, helping customers maintain their vehicles with confidence. Our focus is on providing excellent value for money alongside a straightforward and transparent car-buying experience. We take customer service seriously and actively encourage feedback, using it to continuously improve and maintain high standards across all areas of the business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

641 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(641)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice Car, looked after

After I found vehicle, call them as I was not local to their location. Rearrange all documents required for purchased via phone after seeing well presented add and very detailed add. Phone them as well to asked some questions about the car, was satisfied after conversation over the phone, so reserved the car. Went to see the car and I really like it, seems very looked after, issues which were reported and MOT just a week a go were fixed. I was suggested that cars come with pre inspection, for all their vehicles so after consideration and test drive I got the car. Done some mile already seems all fine so far, very happy and feeling safe when the dealer gave me 3 month full warranty. So far overall very happy to purchased as seems excellent dealer overall! Well done and thank you!

November 19, 2024
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Reply from Sparshatts Group

Hi Evaldas, we are pleased that you are happy with your purchase. Thank you for the review.

Rated 5 out of 5 stars

Perfect car and customer service

Richard was very helpful and perfect salesman.
Car was as described.
Possibly the most painless car buying experience ever.

November 19, 2024
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Reply from Sparshatts Group

Hi Sam, I am really pleased that the car and service were up to your expectations. Kind regards Richard

Rated 5 out of 5 stars

Recently bought Audi A3

Recently bought an Audi A3 from this dealership. I know buying cars from any dealership has its risks. However, the customer service over email and in person with amazing and when I bought the car, it was in a very good condition.

November 6, 2024
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Reply from Sparshatts Group

Hi Euan, thank you for taking the time to leave such a nice review. Kind regards Joe

Rated 5 out of 5 stars

Audi Q5

Good customer service, Jason couldn’t do enough for us, hope to say in business with Sparshatts for many more years.

October 28, 2024
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Reply from Sparshatts Group

Hi Jim, thank you so much for your business again and the positive review. I look forward to seeing you next time you are looking to change your car. Kind regards Jason.

Rated 5 out of 5 stars

Friendly and honest dealership

Very easy, swift and honest transaction.
Arrived at dealer with the new car waiting to test drive. Sales rep was friendly, helpful and honest.
Would use again and would recommend.

November 9, 2024
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Reply from Sparshatts Group

Hi, thank you for leaving me a review. I am glad that you enjoyed your experience from buying from Sparshatts of Havant. Kind regards Richard.

Rated 5 out of 5 stars

Very helpful

November 4, 2024
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Reply from Sparshatts Group

Hi Mr. Gore, thank you for leaving me a review. I am only too happy to help. Kind regards Jim.

Rated 5 out of 5 stars

Really simple and easy

Really simple and easy, no pushing for the sale. Explained everything and made sure I was happy throughout. Communication throughout was great.

November 4, 2024
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Reply from Sparshatts Group

Hi, thank you for your 5 star review. It was my pleasure helping you buy your new car. Kind regards Jason.

Rated 5 out of 5 stars

Great service

Friendly and informative service. After 10 days with the car we bought, we are delighted with it and with the service we received.

November 4, 2024
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Reply from Sparshatts Group

Hi, thank you for your positive review. We are glad that you are delighted with your new car. Kind regards Jason & Joe

Rated 5 out of 5 stars

Good service

The salesman, was friendly, and helpful nothing was too much trouble.

November 4, 2024
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Reply from Sparshatts Group

Hi Sharon, thank you for your kind words and I am glad that you were happy with the service. Kind regards Jim

Rated 5 out of 5 stars

Great experince quick and easy couldnt…

Great experince quick and easy couldnt ask for anything else

October 21, 2024
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Reply from Sparshatts Group

Hi, thank you for taking the time to leave us a review. I am glad that you enjoyed your experience of buying a new car from me. Kind regards Jason

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff, extremely happy with the car and experience

September 20, 2024
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Reply from Sparshatts Group

Thank you for taking the time to leave us such a nice review. We are glad that you enjoyed the service and are enjoying your new car

Rated 5 out of 5 stars

Purchase of Mini John Cooper Works

I recently bought a Mini John Cooper Works from here and had a very good experience. Jim was the person who I dealt with, and everything was quick and efficient from test drive to purchase.

I appreciate all the help and now am the proud owner of the car that I have wanted for a while. I appreciate all the help and will use you in the future.

October 3, 2024
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Reply from Sparshatts Group

Hi, thank you for your kind words and your appreciation. Kind regards Jim

Rated 5 out of 5 stars

Audi Q2

Very good service; arranged a test drive that day and car was ready to pick up a few days later.

September 16, 2024
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Reply from Sparshatts Group

Thank you for taking the time to provide your feedback and we are delighted to hear you enjoyed the service provided. Many thanks

Rated 5 out of 5 stars

Had a issue with our mini countryman…

Had a issue with our mini countryman hybrid we bought and steve at sparshatts was brilliant.because we had to go through warranty company and had a issue with who we had to use to repair our car
Spoke to steve who handled our issue himself and booked us into his workshop gave us a loan car and repaired the car great service

Ian

September 30, 2024
Unprompted review
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Reply from Sparshatts Group

Amazing people to deal with, very nice feedback!

Thank you

Kind regards

Steve

Rated 5 out of 5 stars

My experience was very positive

My experience was very positive. From the initial discussion of my requirements based on the vehicle of interest Richard, Jason and Jo delivered a top customer professionalism and courtesy. They made my car purchase smooth and memorable during a personal stressful time to purchase another car. I recommend them highly. The car is a top purchase that made me very happy. Thank you Sparshatts.

September 27, 2024
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Reply from Sparshatts Group

Hi Stefano, we really appreciate your 5 star review. We are glad that you enjoyed your experience of buying a car from Sparshatts of Havant. Kind regards Jason & Joe

Rated 5 out of 5 stars

Another faultless transaction with Joe…

Another faultless transaction with Joe and the team makes a nice cuppa.cant thank Richard enough for sorting the car and paperwork.when I went to pick the car up it was spotless the valeting was exceptional wouldn't hesitate to buy from this dealer again cheers

September 28, 2024
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Reply from Sparshatts Group

Hi, thank you for taking the time to leave a review. Pop in anytime for a cup of tea. Kind regards Joe & Richard

Rated 5 out of 5 stars

I had a very good experience purchasing…

I had a very good experience purchasing my new car at sparshatt today Joe was very helpful and I would recommend them to anyone

September 28, 2024
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Reply from Sparshatts Group

Thank you for taking the time to leave such a nice review and your recommendation. Kind regards Joe

Rated 5 out of 5 stars

Friendly and not at all pushy

Friendly and not at all pushy. Very relaxed and made it enjoyable and easy to purchase my car.

September 24, 2024
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Reply from Sparshatts Group

Hi Gemma, thank you for leaving me a review. I'm glad that you enjoyed the way that we do business. Kind regards Jim

Rated 5 out of 5 stars

Everything made easy for us in buying a…

Everything made easy for us in buying a different car, Jason was our guy who was very attentive

September 1, 2024
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Reply from Sparshatts Group

Hi Sylvia, I am glad that I could be of service and make your car buying journey a pleasant one. Kind regards Jason

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