Sparshatts Group Reviews 

643
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and creating a pressure-free environment, often highlighting their patience and honesty. The overall service and user experience are frequently described as excellent, with many appreciating the stress-free process and the unique option for unassisted test drives. People also found the pricing fair, including good part-exchange offers and realistic valuations. However, some customers also noted issues with the product itself. A few people reported that problems were not resolved before collection, or that cars had faults like non-working air conditioning or oil lights illuminating shortly after purchase, requiring immediate attention.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Product

Consumers find product quality to be ambiguous, with some reviewers expressing satisfaction with their... See more

User experience

Reviewers mention positive feedback about their user experience, consistently describing it as good, easy,... See more

Price

Users describe positive interactions with pricing, often highlighting realistic and fair prices for both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was the second car I’ve bought from here and once again it was a great buying experience. The salesman gave us enough time alone to view the car and we had free rein on the test drive and went wh... See more

Company replied

Rated 5 out of 5 stars

Bought a car from the Havant branch, Richard looked after us well. Very happy with the purchase experience. We did have an issue with the car, we were again looked after by Richard who sorted a court... See more

Rated 5 out of 5 stars

We visited the Havant branch of Sparshatts to look at a Tesla Model Y. This was our 4th viewing of a Tesla after having no luck with other dealers for different reasons. The car was brought our for us... See more

Rated 5 out of 5 stars

We bought our Range Rover velar in about 2 hours.The chap who we met, took both my wife and I for a test drive, we were happy with the knowledge the chap had about the car, he didn’t rush us to buy,... See more


Company details

  1. Used Car Dealer

Written by the company

Sparshatts Group is a well-established car dealer based in Hampshire, with used car sites in Southampton and Portsmouth. With many years of experience in the motor trade, we have built a strong reputation for supplying quality vehicles and delivering a reliable, customer-focused service. We offer a wide, carefully selected range of vehicles to suit a variety of needs, with customers travelling from Southampton, Bournemouth, Basingstoke, Portsmouth, Andover, Salisbury, Romsey and further afield. In addition to vehicle sales, we also offer servicing and MOTs at very competitive rates, helping customers maintain their vehicles with confidence. Our focus is on providing excellent value for money alongside a straightforward and transparent car-buying experience. We take customer service seriously and actively encourage feedback, using it to continuously improve and maintain high standards across all areas of the business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

643 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(643)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything made easy for us in buying a…

Everything made easy for us in buying a different car, Jason was our guy who was very attentive

September 1, 2024
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Reply from Sparshatts Group

Hi Sylvia, I am glad that I could be of service and make your car buying journey a pleasant one. Kind regards Jason

Rated 5 out of 5 stars

Jason Clay the sales guy made our whole…

Jason Clay the sales guy made our whole experience brilliant. Can highly recommend.

September 24, 2024
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Reply from Sparshatts Group

Hi Joy, thank you so much for your review and your recommendation. Kind regards Jason.

Rated 5 out of 5 stars

Would recommend Sparshatts

On arrival we were greeted politely and friendly. We felt all the information regarding the cars was all we needed. They were not pushy and gave us sufficient time to make up or minds. Telephone contact was made the morning prior to our visits and colllection of the car went smoothly and followed up via email with the necessary documents.

September 20, 2024
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Reply from Sparshatts Group

Hi Jane, thank you for taking the time to leave us a lovely review.

Rated 5 out of 5 stars

Great experience!

I've used many car dealers over the years and can honestly say, these guys are the best.

We scoured the country for the right model Golf, in the best condition for age, mileage and price, and again, for the second time in a year, these guys had the right car. We travelled from London to the South coast within a few hours, and drove the car away.

Jason, our salesman, and Joe, the Sales Manager, were attentive, conscientious and since buying the car, Jason has followed up to make sure everything was ok. Couldn't ask for more.

I'll say this. We live in North London and Sparshatts are over two hours away, but I would look to them first for our next car!

September 20, 2024
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Reply from Sparshatts Group

Hi Rob, thanks very much for your review. We appreciate your ongoing business. Kind regards Jason and Joe.

Rated 5 out of 5 stars

Very welcoming staff

Very welcoming staff - buying car in the context of replacing a vehicle after a no-fault accident. As well as selling the car, the salesperson showed genuine concern due to his own background.

September 16, 2024
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Reply from Sparshatts Group

Thank you for you feedback on your experience. I'm pleased to hear you found it a good process and we hope you enjoy your new vehicle.

Rated 5 out of 5 stars

It was a very pleasant experience

It was a very pleasant experience. Jason was so helpful and kind. He explained all the paperwork as we went along.
Joe( the manager) was also very nice .
It was so nice to be treated with respect especially as an older lady on my own.
The car is beautiful so I’m happy with the service and the product.

September 7, 2024
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Reply from Sparshatts Group

Hi Pauline, thank you for your glowing review. We are pleased that you were happy with the service. Kind regards Jason & Joe

Rated 5 out of 5 stars

Would definitely recommend

We booked an appointment to view a car and we were really impressed with Ian. He was knowledgeable and was not a typical pushy sales person which was a breath of fresh air and made the sales process so much nicer. Would definitely recommend.

August 14, 2024
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Reply from Sparshatts Group

Thank you for taking the time to provide your feedback and I'm delighted to hear you were impressed with Ian and how he looked after you. Thanks again for your business.

Rated 5 out of 5 stars

Great communication and service

Great communication and service. Car was as described
Thank you

August 17, 2024
Sparshatts Group logo

Reply from Sparshatts Group

Thanks for taking the time to provide feedback on your experience. So pleased to hear you appreciated the service and were happy with the car. Thanks again for your business.

Rated 5 out of 5 stars

Your salesman man was polite and…

Your salesman man was polite and answered all the questions and took us on a test drive

August 17, 2024
Sparshatts Group logo

Reply from Sparshatts Group

Thank you for taking the time to give your feedback on your experience. Delighted to hear you found it a good process. Thanks again for your business.

Rated 5 out of 5 stars

Good experience

I bought a used Mercedes from them two years ago now. Never had any trouble with it, passed every MOT. Delivery over 150miles reasonably priced. Good experience.

August 13, 2024
Unprompted review
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Reply from Sparshatts Group

We are delighted to hear the car has given you trouble free motoring for the last few years. Thank you for taking the time to leave a review and I'm pleased that the experience has stuck in your mind.

Rated 5 out of 5 stars

Buying a car from Sharpshatts Group

Richard the car salesman was very good on the day of the purchase of the car. I arrived by train at Havant Station and Richard met me in the car I was going to buy. Richard was very helpful and I didn't feel I was put under any pressure to buy the car.

July 11, 2024
Rated 5 out of 5 stars

Absolute breeze

Absolute breeze, highly recommend , amazing sales person Charlie, would certainly use again

August 7, 2024
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Reply from Sparshatts Group

Hi Lee, thank you for leaving me such a nice review. It was a pleasure dealing with you. Kind regards Charlie.

Rated 5 out of 5 stars

Easy and trusting sales process

I think it helps if you know what you want and recognise a good product…… so the relationship with a sales person is based on mutual respect and knowledge and not trying to out haggle each other. So the buying experience was extremely straight forward .
All processed in a friendly and efficient manner.

July 31, 2024
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Reply from Sparshatts Group

Thank you for taking the time to pass on your comments. I'm glad you found the process straight forward and efficient. Thanks again for choosing to buy from us and I hope you enjoy the car.

Rated 1 out of 5 stars

PLEASE PLEASE Do not go anywhere near…

PLEASE PLEASE Do not go anywhere near this garage! Sold me a car that was not road worthy!! I went here as a woman on my own Hoping for great service, terrible customer service, rudeness and basically could not care

August 1, 2024
Unprompted review

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