Specsavers Reviews 

Superb and friendly service with short wait times everytime

Specsavers Te Rapa in Te Awa Base

Clear customer interactions, result is practical, evidence-based and insightful.

staff were friendly, helpful and efficient from entering the place, eye test and choosing glasses made it seamless.

was very informative no change in my eyes so no new glasses required this time. was very happy with the whole experience thanks

My experience with spec savers is always very friendly and helpful

I received great service for the fitting of my hearing aids and all round very pleased with the helpful staff

The staff at Specsavers were very professional and helpful. It was easy to get an appointment. The exam was thorough; Olivia explained things very clearly; it was easy to order contact lenses on line.

Simple, efficient, reliable. Well done Specsavers!

Specsavers Queenstown,

I had an absolutely wonderful experience at Specsavers, and I would genuinely give the team a 10/10.

Choosing prescription glasses was quite a challenge for me because, beyond comfort and clear vision, I also wanted to find a style that I genuinely loved. Glasses are something I wear every day, so finding the right pair really matters to me.

I was initially assisted by Jordan, and I couldn’t have asked for a better experience. Before my appointment, I had looked online and shortlisted around eight different frames. When I showed Jordan the options I had found, he immediately knew where each one was in the store and brought them all to me. He then gave me thoughtful suggestions about what would suit me best and helped me discover other options that I ended up really loving.

What impressed me most was his knowledge of the different frames and, importantly, the fact that I never felt he was simply trying to sell me something more expensive. He genuinely listened to what I wanted, considered my needs and comfort, and helped me choose something that felt right for me.

After wearing my glasses for almost two months, I was still having some difficulty adapting and felt that something might not be quite right. I returned to the store, and once again Jordan was incredibly helpful and took the time to make further adjustments.

On my next visit, I was assisted by Nikko, and I was equally impressed. Her professionalism, experience and attention to detail were outstanding. With just a few adjustments, she immediately understood what was missing and made the changes I needed to finally achieve what mattered most to me - being able to wear my glasses comfortably every day with clear vision.

Both Jordan and Nikko went above and beyond, and I truly appreciated the care, patience and professionalism they showed throughout the whole process.

10/10 - I would absolutely recommend Jordan to any friend, and Nikko is clearly an extremely experienced and skilled professional. Thank you both for such wonderful service!

I was early for my appointment and ended up finishing it just after the time it was supposed to start, their equipment is better than that at the health board.
Big ups for the Timaru team.

Member of staff obviously doesn’t like her job . I think I may have been an inconvenience.

Friendly, professional, helpful. Everyone I dealt with was like this. A++

Lovely lady who works there is fast, efficient and doesnt muck around.

Easy to order online from the prescription I was given.

The team made me feel welcome. It shows me the problem of my eyes and what glasses to get but because I am in a hardship situation I couldn't able to get them.

I’m very happy with the service I received at Specsavers. The staff were professional, friendly, and attentive throughout my appointment. I especially appreciated their initiative in arranging a follow-up appointment for me, which showed great care and attention to my needs. Thank you for the excellent service and professionalism.

My 4th time at Specsavers Whangarei and it just keeps getting better - easy 5 stars.

I was able to reorder my favourite Marc Jacobs SUN RX 10 in black, got both the clear lens and the sunny lens pair. The team made it so easy to get the exact same style I had before and made sure both fits were perfect.

Eye test was thorough, staff were friendly and professional, no pressure at all and great value. Pickup was quick and I was notified straight away when they were ready.

This is why I keep coming back. Highly recommend Specsavers Whangarei to anyone looking for quality glasses and top service.
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Got my prescription wrong. Have spent hundreds of dollars through Specsavers within the last year, only to have to go elsewhere and spend hundreds more in order to get the right glasses for me.
Waited months for the contacts to come only to have to decline them due to the incorrect prescription.
To top it off, when they phone you or when you email them, they don't put notes in their system leading to you getting double up phone calls. Will not be going back and neither will either of my children.