Specsavers Reviews 

185,256
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 31,375 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and knowledgeable, often highlighting their friendly and patient approach. Many people experienced excellent service and customer care, noting efficiency and timely appointments, which contributed to a smooth overall experience. Reviewers often find their new glasses are ready quickly and fit comfortably upon collection. However, some people mentioned feeling pressured by sales tactics, experiencing a lack of clarity regarding purchases, or having issues with the product's quality or prescription accuracy. A few other people also felt that customer service was unhelpful, citing missed appointments, poor communication, or difficulty resolving issues like ill-fitting glasses.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as professional, helpful, and... See more

Service

Reviewers mention positive feedback about service, with many customers consistently praising the efficiency,... See more

Product

Users describe ambiguous interactions with product, with many expressing satisfaction with their new glasses,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent service,... See more

User experience

Customers had positive experiences with user experience, often describing it as efficient, person-centred,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My appointment in branch was in time pretty much, My optician was very thorough and she was efficient, helpful & informative . After my eye test a young chap helped me choose my glasses, again very... See more

Rated 5 out of 5 stars

Justine at Sainsbury’s saver centre Sydenham Branch was so professional and helpful, she was very knowledgeable helping my dad to get his first hearing aid. She explained each step in details to us an... See more

Rated 5 out of 5 stars

I finally responded to reminders for a free eye test. Handle professionally with me ending up paying £110! But necessary expenditure although with only a small gain but I am now the holder of new lens... See more

Rated 5 out of 5 stars

We were extremely pleased with the service we received. Clive saw Jenna who was very helpful & patient with sorting his spectacles, he was having varifocals for the lst time. She spent time explaining... See more


Company details

  1. Optician
  2. Audiologist
  3. Contact Lenses Supplier
  4. Glasses Store

Written by the company

Specsavers delivers high-quality, affordable optical and hearing care including home visits.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

185K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(185,256)

29,099 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All my questions were answered and I…

All my questions were answered and I had a detailed eye examination and scan

July 19, 2026
Specsavers logo

Reply from Specsavers

We love to hear it! We're so happy to share your thanks and give the team a huge shout out 📣

Rated 5 out of 5 stars

Everyone was very polite

Everyone was very polite, efficient and knowledgeable. Helped me pick out some great new frames.

July 25, 2026
Specsavers logo

Reply from Specsavers

Thanks for sharing your feedback with us. We really appreciate it. Have a lovely day 💚

Rated 4 out of 5 stars

Staff were very nic

Staff were very nic, welcoming and professional. Could have offered me the cheaper frames instead of going straight for the dearest option. But overall very good. 😊

July 19, 2026
Specsavers logo

Reply from Specsavers

We're so glad we could help here! If there's anything else you'd like to share with us, feel free to drop us a DM on social media 💚

Rated 5 out of 5 stars

The staff were very professional and…

The staff were very professional and friendly. I had a good experience at specsavers. I was completely satisfied with the whole process.

July 26, 2026
Specsavers logo

Reply from Specsavers

Wow, this is lovely to hear! We're so glad you had such a fab experience 🙌

Rated 5 out of 5 stars

Team were prompt and helpful.

Team were prompt and helpful.

July 26, 2026
Specsavers logo

Reply from Specsavers

Thanks for your kind words! We're so glad to hear you found the team so helpful and friendly. Just let us know if you need anything else 😊

Rated 1 out of 5 stars

I went to get my ear wax removed and…

I went to get my ear wax removed and they couldn't, because they're not professional enough, they told me I should come back another day. I've had ear problems for at least 7 years and I've been to other professionals and they managed to remove the wax themselves, while the first time these guys from specsaver didn't do it. bad service. I don't recommend it to anyone, look for others, not them.

August 2, 2026
Unprompted review
Specsavers logo

Reply from Specsavers

We'd like to chat about this with you. If you could send us a DM on Facebook, Instagram or X/Twitter with a bit more info, that would really help us

Rated 5 out of 5 stars

Specsavers are consistently good

Specsavers are consistently good. The people are amazing. Great communication.

July 15, 2026
Specsavers logo

Reply from Specsavers

Thanks for your kind words! We're so glad to hear you found the team so helpful and friendly. Just let us know if you need anything else 😊

Rated 5 out of 5 stars

Great visit

Great visit. Seen very quickly and on time. And I was made comfortable and served by a lovely young lady. Very thorough xx

July 26, 2026
Specsavers logo

Reply from Specsavers

We're thrilled to see that you had a positive experience in our store! Thanks for taking the time to share this 🙂

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable staff

July 26, 2026
Specsavers logo

Reply from Specsavers

We love to hear it! We're so happy to share your thanks and give the team a huge shout out 📣

Rated 4 out of 5 stars

Eyes are cared for!

I was seen very quickly. The young woman who tested my eyes, she is the owner of this branch, explained the photos of my eyes, she told me my eyes were healthy, and I felt very well cared for. I chose my new frames and got some sunglasses, with my prescription in them too. I'm just waiting to go pick them up.

July 26, 2026
Specsavers logo

Reply from Specsavers

Thanks for this feedback! If there's anything the team can do to make your next visit 5-stars, feel free to shoot us a DM over on socials 🙂

Rated 4 out of 5 stars

Good service unfortunately the glasses…

Good service unfortunately the glasses were a week late being delivered

July 19, 2026
Specsavers logo

Reply from Specsavers

What lovely feedback! If there's anything else you'd like to share, we'd always like to hear it. Just drop us a DM on our social media channels ☺️

Rated 5 out of 5 stars

Great staff

Great staff, friendly and courtious who made me feel at ease.

July 26, 2026
Specsavers logo

Reply from Specsavers

What fantastic feedback, thanks so much for letting us know! The team will be so proud

Rated 2 out of 5 stars

My visit to specsavers was fine

My visit to specsavers was fine, my eye test went ok closing the glasses wa ok but when I got the glasses e few days later I just can't were them for long periods so wearing my old glasses now and the new ones are gathering dust in s draw.

July 24, 2026
Specsavers logo

Reply from Specsavers

This is never something we want to hear. We really appreciate your feedback and want to look into this. Could you please pop us a DM on Facebook, Instagram, or X?

Rated 5 out of 5 stars

All staff so helpful and polite from…

All staff so helpful and polite from meet and greet to picking up new glasses

July 23, 2026
Specsavers logo

Reply from Specsavers

Shout out to the team! We’re so glad we could support you during your visit and make everything a little easier for you. Let us know if you ever need anything else 💚😊

Rated 5 out of 5 stars

Excellent service

Upon arriving at Specsavers Huddersfield I noticed 2 employees outside Helping a elderly gentleman into the store one of the ladies was called Mariya she went above and beyond in her role, a true credit to your staff, she also looked after my 5 year old grandson a true professional

August 8, 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you! It always means so much that you'd take the time to share your feedback with us 😊

Rated 5 out of 5 stars

i was having trouble reading my laptop…

i was having trouble reading my laptop screen and the optician knew exactly what i needed. a week later i picked up my glasses and my laptop experience has more than doubled my reading experience. thanks specsavers.

July 19, 2026
Specsavers logo

Reply from Specsavers

Shout out to the team! We’re so glad we could support you during your visit and make everything a little easier for you. Let us know if you ever need anything else 💚😊

Rated 2 out of 5 stars

Had an eye test was told needed new…

Had an eye test was told needed new glasses, after 2 attempts with different lenses was told to stick with old glasses. Only reason for 2 stars is I got my money back.

June 2, 2026
Specsavers logo

Reply from Specsavers

We'd like to chat more about your thoughts here so we can share it with the team. If you drop us a message on Facebook, Instagram, or Twitter/X, we can get started.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look