Specsavers Reviews 

Very efficient service! It was easy to get an appointment , exam was quick, good advice when choosing my glasses .
They are comfortable to wear and now I can see dust!

Pleasant and efficient service. Would happily recommend Specsavers.

The staff were very attentive and helpful.

The whole process from booking online to PI cking up My glasses was very easy . I have now get glasses I can see through

I was told I needed stronger glasses I am wearing them and I came nearly read print of your text also I am struggling with newspaper I am thinking to go go back to shop or maybe another shop to have them checked they were not cheap a lot of money also she didn’t give me my prescription I had to ask for it when I bought my glasses

The staff were really helpful from the moment I walked in. They carried out an initial eye test and then moved on to the main test. The optician was polite and talked me through what he was doing and why. He then reviewed my earlier test and advised me on the next steps. Back out in the main area the staff were really helpful in advising me on frames and then when I returned later to collect my glasses they took time to ensure the glasses were a perfect fit. Brilliant service, couldn't fault it.

Excelent Specsavers branch. Friday, 07/08/2026, morning I went to this Specsavers store seeking help, I had a very uncomfortable, quickly turning painful feel that something was stuck inside my right eye. I found a very friendly team of professionals who immediatelly took care of me. Natasha was very caring, filled out the paper work and guide me on to the Healthcare Professional to check my eye. She was able to see what the issue was and treated accordingly. The relief was immediate, within seconds my eye was all good. All this took no longer then a few minutes. I am so grateful for what those people did for me. They where hands on to solve my eye problem. I am now following the instructions given to heal my eye and doing very good. This is not my local Specsavers branch, I just work close by, but anything eye relate this is the branch to go. Many thanks to Natasha and her team at Specsavers at Brunswick Centre.

Went in for an eye test and to get some glasses to help with my close up vision. Although my distance is 95% they suggested some varifocals. £400 later I have some expensive glasses and sunglasses that make everything fuzzy most of the time and the only way is to tip my head forward to look through the very top of the lens. Taking them back for a refund!

I had to return 3 times to get glasses altered and they are still not right. The arms are too long . Also your prices are too much. The only reason I stayed with ypu is because I get a voucher to help with costs from work. £500 plus fir 2 pairs varifocals every 2 years is ridiculous. The buy two pairs for price of one deal is great however in the cheaper end £60 and £70 you've got the fixed nose and cheap plastic frames. They used to be the £40 option. I had no choice to go for the more expensive frames. I will have to definitely shop around next time.

Staff that know every part of what they need to do

The service was professional and courteous. Staff were great

Very good experience
Great lenses

During my 2 visits, staff were very friendly and supportive. The optician spent time explaining my results of my eye test, ensuring I understood.

When choosing my new glasses, staff gave me space to browse but were also available for help.

Staff were all great very helpful

Taken on appointment time , glasses ready and fitted correctly, staff member was polite and friendly

Staff are very kind and professional

The staff are always helpful and professional. Good customer service. Nothing is too much trouble. Thank you. Would recommend you to everyone.

I have A. M. D in both eyes.
A young man did the initial eye inspection, he was very polite and professional, explaining everything he was going to do, which I found very reassuring.
When I went to have my eye test with the opthalmologist, the young lady who was doing it was told about my A M. D, she said her Mum also had A. M. D, so she understood the problems I have, I e, everything being blurred, having parts where there was nothing (like white lines on the road missing when we are travelling in the car ( my wife driving as I haven't driven for 17 months, when my left eye started with A. M. D.).
She also was very polite and professional, giving me all the time I needed and not trying to hurry me.
All in all, my visit was very relaxed.
The glasses I have enable me to read better, but parts are still missing but that is down to my condition.

My review is based on Specsavers Newcastle branch. To cut a long story short, had my eye test, ordered my glasses which they messed up twice with the wrong prescription despite giving them a month to sort it out, but in the end they just messed me around so much I had to get a refund. Dont get me wrong they were very apologetic - but messing up the order in same way twice is extremely poor service and not really acceptable as it has ended up in multiple wasted / unnecessary journeys to try sort it out.

Had honest help from the eye test to selecting my frames