Specsavers Reviews 

As always specsavers Caracel were on time and efficient. The optomatrist was understanding and empathetic. As always a great result.
Fifi helped with frame selection. A week later, once again, with fitment and handover. She is very experienced and professional. Many thanks.

It s always pleasant to attend an appointment at Specsavers. You are treated with respect and all aspects of the procedures required are explained before, during and after the examination. The stock of frames are terrific and the extras ie, progressive, polarisation, etc are explained to yo you during your purchase.

I ordered online, it was super easy and they fit perfectly. Delivery was also only about a week which is amazing!

The items were sent without shipping /tracking info on the shipped notification email. There were no tracking details on the order history in my account either. So when the postie attempted delivery and we were out, they took it to a random collection point, left no card or details and I had no way to know that delivery had even been attempted and no way to track the package. Luckily I called into the local post office just to ask if there was anything waiting for me, and they were able to find the package on their system waiting at a random pharmacy to be collected.

Exceptional experience. Good from start to finish.

Excellent service from all staff members.

I am extremely disappointed with my experience at Specsavers Marion East.

I purchased a pair of progressive glasses in February 2026, but from the day I collected them, they never felt right. I experienced some blurriness when looking into the distance, particularly while driving, and it became even worse when driving at night or in wet weather. I assumed it was simply a matter of adjusting to progressive lenses, so I continued wearing them, hoping things would improve. Unfortunately, they never did.

After only five months, I returned to the store—not because I wanted a new prescription, but because I wanted to understand why my relatively new glasses weren’t providing clear vision. Following another eye examination, my prescription was changed, and I ended up having to purchase another pair using exactly the same frame.

I was offered what was described as a Golden Ticket 50% discount as a goodwill gesture, which I appreciated. However, I was surprised that the replacement glasses still cost $324.50, compared with $412.50 for the original pair only a few months earlier. Looking at the invoice, I also can’t see where the Golden Ticket discount was actually applied, which has left me confused about how the final price was calculated.

What has disappointed me most is that I paid over $400 for glasses that never provided clear vision from the beginning, and only five months later I found myself paying hundreds of dollars again to replace them. While I understand I returned outside the normal satisfaction period, I genuinely believed I needed more time to adapt to progressive lenses rather than that there was an issue with the prescription.

What makes this even more disappointing is that my family has been loyal Specsavers customers for many years. My wife has been getting all of her glasses from Specsavers since 2011, and I purchased my first pair in 2019. Between us, we’ve trusted Specsavers with our eye care for well over a decade. Sadly, after this experience, we no longer have that confidence.

Overall, I feel let down by the experience. Instead of leaving with confidence in my vision, I was left with ongoing problems, unexpected additional costs, and unanswered questions about the pricing. Unfortunately, this experience has been enough for us to decide that this will be the last time we purchase glasses from Specsavers.

Booked an appointment with specsavers Croydon Victoria for a glaucoma test, through an email they sent. On arrival found that the appointment had been allocated to someone else. I was asked to reschedule for another day. Better training in organisational skills required as this was not the first example of poor service.

Excellent service from start to finish. Highly recommend!

Good service, competent and caring.clean store, very busy but run to time.

The entire experience went very smoothly, and I felt that I was a valued customer. From the optometrist to the support staff, all were excellent.

My experience with Specsavers Epping was mixed.
I would like to sincerely thank Pooja and Isra for their outstanding customer service. They were friendly, professional, patient, and genuinely cared about helping me. They listened to my concerns, answered my questions, and made me feel valued as a customer. They are a real credit to the team.
Unfortunately, my experience with some of the other staff wasn't as positive. The level of customer service was inconsistent, and I felt some interactions lacked care and attention.
I'm also still having issues with my glasses. They don't feel right, and I now have to visit another Specsavers branch for further testing and to confirm whether the blue light filter was actually applied to my lenses, as I don't believe it is.
I hope these issues can be resolved because the excellent service provided by Pooja and Isra shows the standard Specsavers should aim for.

Good value for money.

I was very happy with the whole experience for start to finish when ordering my new glasses.

I have discontinued purchasing eyewear from Specsavers and do not intend to resume doing so. Their multifocal lenses do not offer blue-light filtering options, and even their premium lens range does not match the quality of ultra lenses available from competitors such as OPSM or Bailey Nelson. Despite their marketing claims, I find the lens quality unsatisfactory, particularly given that I pay nearly the same price as I would with other reputable brands.

While the optometrist at the Hurstville location, Cafa, provides excellent service, the products themselves do not meet my expectations. In my view, if Specsavers fails to align its offerings with industry standards and competitor innovations, it risks losing market share.

Great service, love my new glasses!

Really helpful with our Autistic daughter, thankyou to all the staff for being patient and making something that could have been difficult a stress free process