We go each year for our eye tests to Specsavers in Largs where Imran looks after us so well. Imran is an outstanding optician who is extremely professional who always displays great care and patien... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used the online process to order my prescription glasses. It was a very easy process. Selected my frames using the virtual try on which was very effective. Selected my lens choices and then Input my... See more
Company replied
The ease of being able to book online and amend if the need arises. Being able to ring up the opticians and speak to someone at the branch you are dealing with straight away without dealing with a ca... See more
The staff at Crouch End are very welcoming and professional, they give sound advice and are not over powering. I enjoyed their service and the speed that my appointment took, my glasses were ready 5 d... See more
Company replied
Company details
Information provided by various external sources
Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
Contact info
United States
- www.specsavers.com
4.5
Excellent
24K reviews
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Reply from Specsavers
We're so glad we could help here! If there's anything else you'd like to share with us, feel free to drop us a DM on social media 💚
Disappointing visit to Solihull
I was a bit disappointed with the service in Specsavers Solihull. The store was busy, I arrived on time for my appointment but waited 15 minutes to be seen. The first person to test my eyes wasn’t friendly or welcoming, just told me to sit down and took pictures of my eyes, the optician however was very friendly and thorough. Again after this no one assisted me in choosing glasses, what would look good, or any guidance on pricing. It wasn’t until I’d chosen that this was explained by which point I was a bit fed up so chose some glasses I’m not too sure about. Have had much better service in Specsavers Birmingham, which I wish I would have returned too.
April 27, 2026
Reply from Specsavers
It's really important to us that everyone is comfortable in our stores, so we'd like to look into this. Could you please drop us a DM on Facebook, Instagram, or Twitter when you have a moment?
Reply from Specsavers
Wow, this is lovely to hear! We're so glad you had such a fab experience 🙌
My optician put me at ease straight…
My optician put me at ease straight away ,explained exactly what they were doing.Was very reassuring.From the receptionist,optician,then having glasses fitted all done with excellent care and respect.Would definetly recommened Saffron Waldens Specs Savers.
April 25, 2026
Reply from Specsavers
We know how important your eye health is, so we're really glad that our team could help here. If you need anything else, just let us know 😊
Staff are very friendly and the…
Staff are very friendly and the opticians are thorough in the testing
April 19, 2026
Unprompted review
Reply from Specsavers
What brilliant feedback, the team will be proud! Thank you for letting us know 😊
Thoroughly helpful
April 27, 2026
Reply from Specsavers
We know how important your eye health is, so we're really glad that our team could help here. If you need anything else, just let us know 😊
Very helpful staff especially Kingsbury…
Very helpful staff especially Kingsbury high road
October 31, 2025
Reply from Specsavers
We’re over the moon to hear you had such a great experience! Seeing this feedback is exactly why we love what we do 😊
I like Specsavers
I like Specsavers. I have been with them for almost four years. When I had a routine eye check in December,I wasn't sent a form to fill out to leave my feedback which I really wanted to leave. As I was seen by a wonderful optometrist/ optician Rukaiya Anwar. I have been seen by her twice and I can't praise her enough. What a wonderful lady she is, how she explains everything to you,and you can see how passionate she is about what she does for a living.
This time I purchased sunglasses with prescription. The lady told me that I could get another pair for free as I bought one pair already which was lovely of her to offer me this as I didn't know that they had this promotion.
Excellent service. Thank you.
April 27, 2026
Reply from Specsavers
We're so glad the team were superstars and were able to make your appointment go smoothly ⭐
Fantastic service
Fantastic service, going into depth with the assessment. Mohammed gets ten out of ten. Also, Anne provided good support with the choosing of new glasses and adjusting current ones.
April 19, 2026
Reply from Specsavers
We know how important your eye health is, so we're really glad that our team could help here. If you need anything else, just let us know 😊
I feel the prescription is wrong as i…
I feel the prescription is wrong as i can't see a difference with it and she did not go back to check the prescription- Staff
April 27, 2026
Reply from Specsavers
Can you please pop us a DM over on Facebook, Instagram, or X/Twitter? This way we'll be able to look into this for you and share your feedback.
When I turned up for my appointment
When I turned up for my appointment, I was dealt with straight away, and the staff that I met were really friendly and helpful. I’d certainly recommend going to Kenilworth Specsavers
April 23, 2026
Reply from Specsavers
We know how important your eye health is, so we're really glad that our team could help here. If you need anything else, just let us know 😊
Staff were friendly and welcoming
Staff were friendly and welcoming. I didn't have to wait to be seen. Eye test went well and no hard sell for spectacles
April 25, 2026
Reply from Specsavers
We're thrilled to see that you had a positive experience in our store! Thanks for taking the time to share this 🙂
Great experience!
Easy to book online on a Sunday for the same day. All members of the team were very efficient, patient, friendly and answered all questions. Sam who helped me pick my frames was especially helpful!
April 19, 2026
Reply from Specsavers
What brilliant feedback, the team will be proud! Thank you for letting us know 😊
Reply from Specsavers
Helping our customers is at the heart of everything we do, so this feedback just means the world to us 💚
Their products are quality and cheap
Their products are quality and cheap
Their staff are polite and discipline
Aesha served me
March 23, 2026
Reply from Specsavers
Thanks for your feedback here. If you ever need a hand finding the best deal, we're always on hand to help! Just drop us a DM on social media 😊
Efficient customer service
Efficient customer service, knowledgeable staff and the calm professional manner of the optician was reassuring and gave me confidence. Lovely spacious shop and wide choice of frames. Always good deal to buy one get one free. Bit more expensive this year, particularly on the decent critical lenses, however everything is in this economic
Climate, but can’t fault the quality I’m paying for.
April 18, 2026
Reply from Specsavers
A big shout out to the team! We always want you to have the best experience possible, so this means the world to us 💚
Reply from Specsavers
Thanks for sharing your feedback here. We'll be sure to share your thoughts with the team. If there's anything else we can do for you, just reach out 🙂
Reply from Specsavers
Shout out to the team! We’re so glad we could support you during your visit and make everything a little easier for you. Let us know if you ever need anything else 💚😊
Gemma is the best she is the only…
Gemma is the best she is the only reason I use specsavers & she deserves a pay rise.
If she wasn’t there I would try to find her or go somewhere else to sort my eyes.
April 26, 2026
Reply from Specsavers
Shout out to the team! We're so glad they were able to support you during your visit 💚
Excellent service
Excellent service, ordered a pair of glasses they were perfect and the staff were professional
June 2, 2025
Reply from Specsavers
Hearing this totally made our day! We’re all about making sure you have the best experience, so this means the world to us. Hope you have an amazing day 💚
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