Lois (LSB) was so helpful from start to finish and the service was excellent. I had a bad experience with the garage but Lois helped me through the whole process and was a pleasure to work with. Thoro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very easy to deal with over the phone to take down details and to provide quotation (and then payment. My only gripe is that when you have other policies already in force with them why they cannot si... See more
I recently bought a travel insurance for my daughter and when I got home, discovered that my husband had already purchased the insurance from another provider. Your team were superb and instantly ag... See more
Very easy to renew insurance Would have been better if the agent had mentioned the discount offer available that was sent to my email, rather than me having to request if after the quote was given!... See more
Company details
About Spectrum Travel Insurance
Written by the company
As one of the UK's leading direct sell travel insurance providers, we take great pride in our service and reputation.
GET A QUOTE
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- www.spectrumtravelinsurance.co.uk
4.6
Excellent
385 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I tried to contact you but couldn't get…
I tried to contact you but couldn't get through there was something in my contract that I was wort about " you have not commenced travel from your place of permanent residence and the period covers the entire trip duration" what does this
mean
March 4, 2020
Unprompted review
Good value policy
March 4, 2020
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Never answer phones
Never answer phones, hardly reply to emails. Bad customer service. Take your money and they dont care. Go somewhere else!
March 3, 2020
Unprompted review
Reply from Spectrum Travel Insurance
Hi Iona,
My name is Edie and I am part of the team here at Spectrum. I'm so sorry to hear that you are unhappy with your experience with us and I would like to help.
If you could please email me at responses@tifgroup.co.uk with your full name, date of birth, postcode and your reference number, I will look into your case and look to resolve this for you without further delay.
Kind regards,
Edie
EASY TO USE WEBSITE AND VERY HELPFUL…
EASY TO USE WEBSITE AND VERY HELPFUL STAFF WHEN I PHONED AND MADE A CORRECTION TO A MISTAKE I MADE FILLING IN DETAILS.
March 3, 2020
Unprompted review
A good experience!
I find the website easy to use and when i had to call them i found the staff very helpful.
March 2, 2020
Unprompted review
Quick, easy and simple.
Good product provided. Quick and easy to purchase. Good cover for a single trip. Good price. Can't ask for anything else really
March 2, 2020
Unprompted review
This is not meant for me
I am not Robin.
I responded to an email which was not for me. This was acknowledged, but I have now received this feedback survey.
Hence the poor mark.
Please sort this for the benefit of your actual customer.
February 29, 2020
Unprompted review
Reply from Spectrum Travel Insurance
Hi Dave,
Thank you for taking the time to leave a review, my name is Hallie and I'm part of the team here at Spectrum.
I'm sorry to hear you've received an email addressed to someone else. We've had an issue with our email system and have notified the team who are currently investigating this for you. Thank you for informing us of your concerns. If you have any further questions, please email responses@tifgroup.co.uk .
Many thanks,
Hallie
Took the payment twice
Took the payment twice, I've been in touch and keep getting told I'll get a call back which hasn't happened
February 28, 2020
Unprompted review
Reply from Spectrum Travel Insurance
Hi John,
Thank you for taking the time to leave a review, my name is Hallie and I'm part of the team at Spectrum. I'm sorry to hear you had issues with payment and there's been a delay in hearing back from our team, and we'd like to investigate why this is. If you could please send over your policy number, full name, postcode, date of birth and phone number to responses@tifgroup.co.uk then I can arrange a member of our team to phone you back.
Many thanks,
Hallie
Taken money but no policy documents?
Paid for travel Insurance online- money has been taken but no confirmation email or policy documents sent to my email address so can’t really comment on how good they are.
February 28, 2020
Unprompted review
Great quote and easy process
February 27, 2020
Unprompted review
Very easy to arrange
February 26, 2020
Unprompted review
Easy to navigate the site and completed…
Easy to navigate the site and completed quickly
February 24, 2020
Unprompted review
This site was quite straight forward to…
This site was quite straight forward to use. No problems with it, as long as you have to medical answers to hand otherwise you will have to go serching.
February 21, 2020
Unprompted review
ALWAYS FIRST CLASS
Have used Spectrum on several occasions. Have always found them to be friendly, helpful and very competative in price. An excellent company
February 21, 2020
Unprompted review
Did it all on line very easy
February 20, 2020
Unprompted review
I was able to renew my insurance over…
I was able to renew my insurance over the telephone - no problem
February 7, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.