Speedex Courier SA Reviews 

281
•
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, most reviewers were let down by their experience overall. Customers frequently report that packages are routinely lost, misdelivered to completely wrong addresses, or carelessly left in insecure outdoor locations without proper notice. Consumers express deep frustration over severe shipping delays, and many state that their ordered items arrive damaged or never show up at all. Some reviewers were not happy with the customer support team, noting that representatives are completely unresponsive, unhelpful, or entirely unavailable to resolve serious issues. People also mention that the provided tracking information is totally unreliable and continuously fails to offer accurate updates regarding package locations.

What people talk about most

Delivery service

Consumers find delivery service to be completely frustrating due to frequent misdeliveries, lost packages,... See more

Service

Customers felt deep dissatisfaction regarding the service, reporting unreturned phone calls, unjustified... See more

Customer service

Clients share negative opinions on customer service, expressing deep frustration over unreachable support... See more

Order

Users describe negative interactions with order fulfillment, highlighting severe delivery delays and packages... See more

Location

Reviewers highlight negative aspects of location, frequently reporting that parcels remain stuck at distant... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The worst company that exists. They lie that the courier came and couldn’t find you. Then you can’t contact anyone by phone because no one answers, and in the end they decide on their own to place the... See more

Rated 1 out of 5 stars

First off there has been several times my package was delivered to the wrong address...Secondly, I believe the courier stole my package the last time...Package said it was delivered at front door, th... See more

Rated 1 out of 5 stars

One of the worst experience ever! It keeps giving misleading information. It said that my parcel was supposed to be delivered 3 days ago and now they dont even reply to my messages. There is a chat bo... See more

Rated 1 out of 5 stars

Driver claimed to have left delivery with permission (left a fraudulent text with the phone number cut off from someone else granting permission to leave boxes outside the apartment building— I never... See more


1.1

Bad

TrustScore 1 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(281)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is a horrible experience

This is a horrible experience, I been trying to get my package but it keeps saying out for delivery it doesn’t really move and is late . Is should have arrived already and is not here at all ! I have try to call the customer service number and it keeps hanging the call! It truly makes me never want to order anything again

December 21, 2024
Unprompted review
Rated 1 out of 5 stars

I give 1 star which means ZERO

I give 1 star which means ZERO, I'm still waiting for an order from Shein, I hate them, there is no way to contact them, my order is still “delivery
We're sorry, your recent delivery attempt was unsuccessful. Please kindly contact your local carrier to retrieve your order.” It arrived on December 6th and today is the 21st. Still don’t have any answers
Who else has this happened to? Your orders showed up? My house is a corner IMPOSSIBLE to miss

December 5, 2024
Unprompted review
Rated 1 out of 5 stars

This is by far the worst delivery…

This is by far the worst delivery company I have come across. This is the third time the same man throws my packages in the middle of my lawn. But this time he managed to hit my dog! I have called every number and tried every chat attempt. I guess I won’t be ordering from shein anymore. I don’t understand how this company is not shut down

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

Zero stars ! Worst company ever

If I could give this company zero stars I would ! I’m starting to think they lie about the “failed delivery attempts” i work from home and no attempts are ever made . Each package I order from SHEIN takes a whole extra week or 2 to actually get to me because they keep saying delivery attempts failed like 3 to 4 times before I actually recieve my package . This is such an inconvenience. I hate that SHEIN started using them as a deliver service I never had this issue before when they were using usps .
They also don’t have a customer service number . They take forever to respond to emails and they just gas light you but never give any real answers about your package .

November 24, 2024
Unprompted review
Rated 1 out of 5 stars

This interest shipping company

This interest shipping company. They have no way to contact customer service. They lie about delivering packages saying it failed but they never even attempt. I hate that SHEIN even used them this made me hate SHEIN all together it’s been over a month and i still have not received my things

November 15, 2024
Unprompted review
Rated 1 out of 5 stars

Speed ex SUCKS

I love ordering from temu..But I live in a condo so they can’t deliver because they obviously can’t read or know the alphabet ..Condo letter is right next to address!So unfortunately no more temu for me.

November 4, 2024
Unprompted review
Rated 1 out of 5 stars

This is not Fedex.....terrible shipping company

Have a package that was sent to me through Speedex and they said that they made a 1st attempt and could not get access to my home. I just happened to be working from home and can guarantee that they did not stop by. I then tried to contact the phone number that they give and that number is not in service. They say that they made a second attempt today which is not true because today is Saturday and my daughter and I were home all day. Very bad service.

October 12, 2024
Unprompted review
Rated 1 out of 5 stars

THE ABSOLUTE WORSE! I'd give -100 star if it were possible …

I'd give -100 star if it were possible because they don't even deserve a 1 star review.The entire company including their delivery drivers belong in the🗑.The delivery drivers throw packages outside or anyone to pick it up.They don't want to do their jobs and they don't care about anyone.They absolutely have no conscience whatsoever..If you are looking for a delivery company who want to help you loose your package, a company with wicked nonchalant delivery drivers and a company who has zero integrity then speedex is your No.1 choice.By all means go for them.

September 24, 2024
Unprompted review
Rated 1 out of 5 stars

Worst service ever

Worst service ever! They delivered to the wrong address. They have the correct "house number" but wrong street. When they sent me a picture of the house it was delivered to it looks dilapidated. I will NEVER ORDER ANYTHING OFF OF TIK TOK EVER AGAIN!!!!!

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible

First delivery from them and they delivered to the wrong street. Will not order again through a company that uses them.

September 16, 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful and unreliable service

I strongly advise not to use this courier service. I sent a passport application with supporting documents (birth cert, marriage cert, etc). After a huge run around of calling them and from being given lots of false leads, eventually it was determined that Speedex had lost the letter in between handing over to DHL for the final shipment.

Speedex customer service are completely unhelpful, all they will offer is to refund you the cost of the package, not the contents which they claim no responsibility for.

You are better off taking your chances with ELTA or obviously use another international courier like DHL.

Do not use Speedex, not only are they incompetent but they will do everything they can not to recompense you and will waste all your time.

September 11, 2024
Unprompted review
Rated 1 out of 5 stars

The worst logistics company I’ve ever…

The worst logistics company I’ve ever see. They lost 3 out of 4 packages.

I do not understand why Temu, SHEIN, AliExpress still work with them. It damages reputation and customer experience and only generate losses with returns.

If you are ordering in marketplace and see that Speedex was selected as logistic provider - you never receive this package.

August 7, 2024
Unprompted review
Rated 1 out of 5 stars

I'm not giving 1 star but actually zero…

I'm not giving 1 star but actually zero stars! Worst company in the universe! Already complained many times to temu they are genuinely the worst company in the world! So half my package was sent via acs n half speedex! Acs package arrived last month still waiting for the other half! They are absolutely useless! And no updates on their tracking, they don't pick up their phones and even their chat DOESN'T WORK! They are actually completely crap and should be closed down!

August 7, 2024
Unprompted review
Rated 1 out of 5 stars

they are a fraud

ofcourse, also in my case the package is missing for over a month and I have no update from Speedex. Can someone prepare a petition or a lawsuit against them. I would gladly sign it with my name.

July 10, 2024
Unprompted review
Rated 2 out of 5 stars

I am surprised they actually delivered…

I am surprised they actually delivered my package right on my porch and didn’t steal it or anything. I did have a good delivery but after reading the reviews I don’t trust this delivery company so I won’t be ordering anything else from Shein or Ali Express. I rather just use Amazon but anyways. In my opinion, it might just be the people in specific areas who are criminals and losers. So Speed X really needs to consider who they’re hiring to work for them.

July 7, 2024
Unprompted review
Rated 1 out of 5 stars

POOR SCAMMERS

THE WORST +1 month for them to bring me a package, I call them, I send them an email, nothing was answered by the poor scammers.TOTALLY USELESS, UNPROFESSIONAL AND A SHAME! Compared to ACS or Courier Center, this is hell !!!
10 days later i went and got it from their shop

July 5, 2024
Unprompted review
Rated 1 out of 5 stars

I hate your service

I hate your service. Your company lost 5 of my packages. On the label, it states beauty obsession. If your staff can't recognize the exact location, you are responsible. Lastly, your apology is unnecessary. Please find my packages.

July 1, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look