Speed Graphic Mail Order Ltd Reviews 

2,086
TrustScore 2 out of 5

1.8

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Rated 2 out of 5 stars

I once got some studio lights from Speed Graphic and they started going wrong towards the end of the warranty period. SG resolutely refused to refund or pay for repair so I was forced to resort to the... See more

Rated 1 out of 5 stars

A while back I bought a Paterson Tungsten Studio Light from Speed Graphic. There were issues with the light. Immediately I noticed the aluminium Paterson label on the side had fallen and not horizonta... See more

Rated 3 out of 5 stars

Website is fine and easy to use. Communication is poor (no email back from initial inquiry & long wait for replies). Returns process was a bit annoying. No returns label in parcel or via email so have... See more

Rated 1 out of 5 stars

I ordered Berger PMK pyro developer/fixer and some films. The film rolls were delivered within days but even after 4 weeks no sign of the developer. I don't know what happened to the money I paid.

Company details

  1. Photo Shop

Information provided by various external sources

We carry a huge range of photographic equipment, photographic materials and photographic accessories, and send to most parts of the world. Our 20th anniversary in 2014.


Contact info

1.8

Poor

TrustScore 2 out of 5

2K reviews

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No recent history of asking for reviews

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1.8

All reviews

(2,086)

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Rated 2 out of 5 stars

OK as long as you dont have a problem with them.

I once got some studio lights from Speed Graphic and they started going wrong towards the end of the warranty period. SG resolutely refused to refund or pay for repair so I was forced to resort to the small claims court who upheld my claim. I now only buy things from them that cannot break.

March 31, 2015
Unprompted review
Rated 5 out of 5 stars

First Class Service

Having never used Speedgraphic before I was a little wary, I needn't have been as everything was first class. Easy to navigate website, good and secure payment, brilliant communication and super fast delivery. All in all a very pleasant transaction and I will sure use Speedgraphic again; thank you.

March 29, 2015
Unprompted review
Rated 3 out of 5 stars

Returned item

The website buying experience was good. Sadly we had to return the item as we were disappointed with it. The cost of return was £16. which was a cost to us. Under the distance selling law postage should be paid by the supplier. However, Speedgraphic had it written in their T&C that return postage would not be paid for by them. Not really good enough in this day and age with web purchases when you have not been able to view and handle the item. All other companies we deal with are responsible for returns.

March 24, 2015
Unprompted review
Speed Graphic Mail Order Ltd logo

Reply from Speed Graphic Mail Order Ltd

The Distance Selling Regulations (and the Consumer Contracts Regulations which replaced them in 2014) state that the retailer is required to refund the standard outbound delivery charge, but that the cost of returning an item, if so stated in the company's terms and conditions, is borne by the customer. Of course, if an item is faulty or has been incorrectly supplied, we will pay for the return carriage as well. Hope that clarifies our position.

Rated 5 out of 5 stars

Ace!

Flawless and professional service from start to finish, with super-quick dispatch and delivery - will definitely use again.

March 19, 2015
Unprompted review
Rated 5 out of 5 stars

Lee filter pouch

Purchased this item but found it too bulky for my needs and filters difficult to extract so returned it. Service from Speedgraphic was superb as usual both in delivery and no problem with returns.

March 19, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

Simple ordering and payment procedures. Clear delivery pricing and rapid delivery of the items ordered. Will use SpeedGraphics again.

March 18, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Photographic Dealer

I have used Speed Graphic for years both in the UK and now in New Zealand. Easy to find the item you are looking for in their catalogue or online. Arrives quickly, well packaged and a reasonable price. What more do you need from a supplier.

March 18, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent company - would recommend.

Very prompt service with almost a 24hr turnaround for service which is amazing. Items which were out of stock on the website were nevertheless posted onto me and arrived with 48hrs of the first package. I ordered two packages in one evening so paid the two separate package post prices (my fault). Very happy with the products while were in original packaging and in pristine condition.

March 16, 2015
Unprompted review
Rated 5 out of 5 stars

The Usual Service

As always things from Speedgraphic are dispatched promptly and arrive as and when expected. In all my dealings to date this has been my 100% experience.

March 15, 2015
Unprompted review
Rated 5 out of 5 stars

Limpio Photography Mat

Excellent product, great value and fast shipping. Also very impressed with the enclosed catalogue with other hard to find specialist items. Highly recommended.

March 15, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service and value

My order was processed rapidly, the goods were well packed and arrived quickly. On top of excellent service, excellent prices! Highly recommended.

March 15, 2015
Unprompted review

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