Spiritmotorcompany Reviews 

Bought a car at the end of January, not had it 6 months, and it's fit for nothing, head gasket, or new engine, tried to phone, to be fobbed off, AVOID!!!!!! DO NOT BUY FROM THESE.

Absolutely amazing service Ayo treated us really good definitely recommend this place

Sani super sales person went out of his way to sort my new car out thank you very much sani top lad

Great customer care, excellent communication with great value for the car. Would recommend to everyone, especially first time drivers

The process was smooth and I was happy with the service.

Had a fantastic experience purchasing our car from Spirit, we dealt with Jade and she couldn’t do more for us! We couldn’t decide between two cars, so we test drove both, went for one, then reverted back to the other! She was so helpful, changed the paperwork for us straight away & also went for the 2 year warranty to give us piece of mind. Now we’re enjoying our soft top in the sun!

AVOID AT ALL COSTS AND READ TRUST PILOT REVIEWS ALSO.
DEPOSIT PAID FOR A CAR THAT I KNEW HAD AN ISSUE AND I PUT IT DOWN ON MY PURCHASE FORM WITH DEPOSIT. THE MORNING AFTER I ASKED IF A BODY WORK DEFECT COULD ALSO BE LOOKED AT ....ALL THE WAY THROUGH I WAS CONSTANTLY LIED TO THAT IT WAS IN THE GARAGE AND LAST WEEK 19TH JUNE RUDELY SPOKEN TOO AND TOLD TO WALK AWAY FROM THE DEAL AS I REFUSED TO PAY FOR THE BODY WORK WHICH WAS ALREADY BEING DONE [WITHOUT PRICE OR AUTHORITY] I AGREED AFTER MOHAMMED AGGRESSIVE BEHAVIOUR TO PAY £100 CASH NOT £350 ... SINCE THEN NO COMMUNICATION SO I VE EMAILED TO CANCEL NO RESPONSE SO IVE CALLED AND AGAIN RUDELY SPOKEN TO AND TOLD IVE LOST MY DEPOSIT ...CAR IS BACK FOR SALE FOR MORE WITHIN 2 HOURS
JUST TOO ADD I WAS TOLD MY REVIEW DEOSNT MATTER AS IT WILL GET DILUTED SO ILL SET AN ALARM TO REMIND ME TO POST EVERY WEEK
AGAIN AVOID THIS DEALER

All staff were super friendly, helpful and efficient. They got the car over from their other branch straight away and took a video of it. I queried how it would perform on motorway and Jay took it out for a drive and sent feedback. She also came in on her day off to our convenience to seal the deal. I was even asked if I would like a coffee ! And they allowed us to put down a refundable deposit until we could view it. Very happy with their service!

Do not buy from these scam peddlers! My sister agreed to buy an advertised car for £2500 (that they didn’t have in stock yet) and paid a £500 deposit. Now it’s in stock they have changed the price to £3500; the additional £1000 allegedly for service, MOT and ‘warranty’. They admitted that they only advertised it as £2500 on Autotrader because it’s free to do so then put the price up after sale is agreed so they’re also scamming Autotrader. My sister now battling to get her deposit back. Illegal Fraud merchants!

This company should not be trading they are selling uncategorized damage cars not declared to the insurance company. They have a garage round the corner from the showroom thats puts fake mots and repairs there damage cars. They have a guy called Andy selling the cars behide the owner Muhammed be careful as they have two names with Ltd on. One without) after trying for weeks get them to take my car back after the guy on the phone is rude and disgusting. After getting the car checked over by a independent vat registered garage we found the car to be not fit for the road an dangerous upon they did not allow us to drive it back to our home, front end was welded back together, panels glued on different parts fro lm different cars added basically a death trap knowing well we had two young children in that car, please stay very well clear of these cowboys they will take your money and run. Currently in the middle of taking them to court and trading standards have taken on my case and have stated they have had over 100 complaints in the 16 months in total we are 23k out of pocket.

I viewed a car that had just come in and hadn’t had the 115 check I put a deposit on it but unfortunately came bank with a problem I’ve been desperate to pick my new car up but as the checks still not right they won’t let me take the car what an amazing company fingers crossed passes next few days as they want the car to just right jade is amazing been keeping me updated Carnt wait pick my new car up thankyou so much.

Paid for car 26th March, so just less than three weeks ago. Since, complete silence from them for a few things I’ve told them about.
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Car came with no satnav SD card which I was told would follow on. Outstanding 19 days.

Warranty was supposed to follow on too. Outstanding 19 days.

Split in seat material reported 29th March. I was told that they did not notice that but it is huge. Outstanding 16 days.

Driver’s side wiper crossing over beyond glass and clacking. Reported 2 April. I was told that this would be passed on to a maintenance man. Outstanding 12 days.

Engine warning light on from time to time. Reported 2 April. Outstanding 12 days.

Warning message “check hill climb assist” several times. First reported 3 April. Outstanding 11 days.

I have no paperwork for work done to the car so chased this 4 April. Outstanding 10 days.
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On 11th April I mailed the company asking for feedback. The mail address does not work and my message bounced back.

Later that day on 11th April I had a call from someone at Spirit Motors checking that I was happy with the car. This must have been a routine type of call to a purchaser; the caller had no idea that I had raised any issues. I asked him to check and contact me. No feedback so far.

Today, 14th April, I have again emailed the company asking for a response within eight weeks of my first-reported issue; after that I can go to the Motor Trader Ombudsman. Again my mail bounced back.

Guess I’ll just have to wait until May……..

Great company very helpfull and not pushy it has been a pleasure thank you to wayne and sani

Gosh, the man on the phone (he wouldn't give me his name, as obviously knew he was rude) was soo soo rude. Never dealt with anyone as rude in a customer environment. Definitely need to invest in putting their staff on customer service course that's for sure. Totally put off even going to look at a vehicle...total arrogance!!! To be honest im glad i experienced this as it made me read all the terible reviews and not give them my money. Ditch the rude staff member and you'll probably find sales may rocket!!

Bought a car 30/11/23, had previously arranged a full inspection from the AA, this came back with some RED faults that basically meant do not buy unless fixed before purchase. The garage assured me this would be done and a new MOT issued with no advisories. The car was delivered to my home, I received no paperwork, the car had a fault, no heating, no air conditioning, the washer cap missing and a gash in one of the tyres. I reported this within 48 hours, there was also a 10k milage discrepancy between MOT's which they did not disclose. Under those circumstances I requested to return the car under the Consumer Rights Act 2015 and I requested a Short Term Right to Reject. The dealership has refused to adhere to both of these legal obligations. I have had the car re-inspected by the AA who confirm that the same faults are there, I have also had a new MOT carried out and this shows more advisories that the one carried out by the dealerships selected MOT station. After several phone calls, emails and signed for letters I am now going to have to go to court to get my money back. The car is sitting un-used. Read the reviews in Google too, they tell a very similar story to mine on here.

Bought my second car from spirit,was taken through the sale by Jade who was attentive and not pushy. Good car for a decent price.
Good to deal with.

The sales team, Jade and Sani, were very helpful and attentative throughout. The vehicle was just as described and I'm very satisfied with the overall purchase. Many thanks.

Thanks to Jade from Spirit motor company for helping us to buy a 1st car for my daughter.
Jade was extremely helpful and reassuring. We was able to have a test drive. Jade explained the process to us, she communicated with us throughout and was very friendly. We was able to buy the car with reassurance of a warranty.

Saw a car we liked online and rang up and arranged a test drive. When we got there the car was ready and parked up for us, and the staff were all very friendly and looked after us, We bought the car and it was ready for us within a few days as it was a new arrival the day we rang up. Great service would come back again.

Shame we can't give a 'zero' score. We're about to go to Court with these crooks. Lies from day one. If they ever return your call it ends up 'heated' and they (Sadiq & Khaver) get very nasty. We've been told, 'you always get faults when buying a car. What do you expect for the money you paid? You've bought the car. It's now yours. You're not getting your money back'.

They're now advertising the car on their website for nearly £2k more than we paid for it, without our permission, as the car is registered in my husband's name and we have a receipt for the transaction.

On top of which, we received a PCN for a fine for the vehicle. Sadiq said the car was on a test drive with one of their technicians! A 356 mile round trip. The car being advertised on their website doesn't show the true mileage either. Falsifying mileage is a criminal offence.

The reason we refused to take delivery of the car, and back out of the deal 6 weeks ago asking for our monies back, was that alarm bells were ringing (shame it hadn't been sooner and we'd read the damning reviews) due to lack of confidence/honesty. The car was not fit for purpose. The original advert on Autotrader didn't mention any of the faults. Surely that's fraud. The car seemed to develop one fault after another (which were never mentioned at point of sale) and that was before the deal was struck two months after a deposit was paid. All along it was us chasing for months beforehand. Since, we cancelled our deal with them, as per our Rights under the Consumer Rights Act 2015, they don't want to know. Numerous letters, emails and phone calls. Never available if you call.

Interesting also that they're not registered with The Motor Ombudsman. If you have nothing to hide, why not? Also, interesting that their MOT's are done through their own garage in Leigh. Not worth the paper it's written on.

We've now served them with a letter of intent to escalate the matter through the Smalls Claims Court. Trading Standards will be informed, as will the police and BBC Rogue Traders. Name and shame. They shouldn't be in business.