Spiritmotorcompany Reviews 

174
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the staff for being exceptionally friendly and helpful, noting that purchasing a vehicle feels like a quick and straightforward process. Many buyers highlight that everything regarding the car and its technical features is explained clearly and patiently during their visit to the dealership. However, some reviewers were not happy with overall vehicle quality, reporting unexpected mechanical failures and serious faults shortly after driving away. People also mentioned experiencing extremely poor customer service, noting that staff often became unhelpful or completely unresponsive when buyers tried to resolve problems.

What people talk about most

Service

People report ambiguous experiences with service, as consumer opinions are sharply divided. While some... See more

Product

Customers consistently note ambiguous experiences with product, highlighting both satisfaction and severe... See more

Staff

Reviewers mention ambiguous feedback about staff, with opinions sharply divided. On one hand, some consumers... See more

Quality

Users consistently describe deep disappointment with the poor quality of the vehicles sold. Reviewers report... See more

Customer service

Customers had negative experiences with customer service, reporting unhelpful staff, broken promises of call... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I dealt with a gentleman called Ronaldo. Very polite and courteous. I obviously shopped around but no where in 10 mile radius could beat them value. I would highly recommend them to a friend or... See more

Rated 4 out of 5 stars

Bought a Nissan Quashqai from Trade Cars Direct, the trade clearance arm of Spirit Motors. The customer service from Sani was good - friendly and helpful. Price was negotiated easily. Warranty offere... See more

Rated 4 out of 5 stars

Delighted with the service I received when purchasing my new car. From start to finish the service was great, friendly and helpfull. Everything was explained and nothing was too much trouble. I'm h... See more

Rated 1 out of 5 stars

Absolutely shoddy. I paid £100 to reserve a vehicle. The vehicle was not available and I was pushed from pillar to post trying to arrange a viewing. Given the runaround numerous times. The salesman Ar... See more


Company details


Contact info

3.1

Average

TrustScore 3 out of 5

174 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 1 month

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3.1

All reviews

(174)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great dealership with great people!!

Great experience when I bought a car from this company.All work's required were dealt with in a timely manner.
The staff where brilliant to me,even turned out to a puncture,changed wheel for the spare wheel,we were 11 mile's away from the garage at the time!!We bought the car in July 2023 and have since completed a tour of the Highlands of Scotland and the car never missed a beat!!
So,all in all we found the car and staff at this dealership to be excellent!!
I highly recommend this car dealership.

July 22, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid these people they are liars and…

Avoid these people they are liars and cheats, went to collect a car we had bought and they kept us waiting while they serviced the car.
When we left we took it to our own local garage to check it over and they informed me the car had NOT been serviced at all.
I rang them many times and gave them every opportunity to rectify this and all I got was more lies and rubbish.
Liars and cheats so avoid them and buy somewhere else.

March 1, 2020
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

Please if anyone has had experience with this company please comment

The worst experience ever
I got sold a car (Saab Aero 9-3 convertible) for which I was given 3 months warranty, firstly the warranty is not worth the paper it's written on, secondly I was badly conned and the car I purchased has cost me nearly the same price fixing it.
Don't trust a word Mr Sadiq says with all the promises, and apparently they will go by another company called "Jeff Johnson Cars"
They vet there own testimonials, only put the good ones up which gives a false statement everyone is satisfied with them
If you ever are unfortunate to come across them have an AA or proper mechanic with you to check out the vehicle, plus the warranty they offer is only from there garage, its not covered by any other garage

December 19, 2019
Unprompted review

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