Pricing was great, quality was mediocre. One shirt had the logo start to come off after being washed and dried one time. One item came in the incorrect size but customer service was great and repla... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was initially sent the wrong order. Contacted customer service via email, which was acknowledged within a day. Was advised the correct order would be sent and about a week later received the correct... See more
Company replied
I had a good experience ordering a custom sweatshirt for my dad. I have never done this before. So, I crossed my fingers and hoped for the best on the color, size, and graphics. They got it right,... See more
Company replied
The best part of ordering from Spirit Shop was that there was no minimum shirt order. Most companies require that you order quantities. Also the price plus shipping was excellent as was the quality... See more
Company replied
Company details
Written by the company
SpiritShop is your one-stop store for custom high school apparel, team & mascot spirit wear. Find your school or team and create personalized high school gear by using our online designer and picking from our catalog of thousands of t-shirts, sweatshirts, hoodies, jerseys, hats, and other fan gear. We offer the best deals and highest discounts on school clothing.
Contact info
1300 Rosa Parks Blvd., 48216, Detroit, United States
- customerservice@spiritshop.com
- www.spiritshop.com
4.4
Excellent
290 reviews
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just what I ordered
Just what I ordered, sizing was spot on and the ordered arrived quickly!
January 12, 2026
Unprompted review
Reply from Spirit Shop
We're delighted to hear you are happy with your order! We appreciate your business.
Delivered on time and good quality
Delivered on time and good quality
February 11, 2026
Unprompted review
Reply from Spirit Shop
Thank you for taking the time to leave a review and for shopping with Spirit Shop!
Great quality
Great quality! Exactly as described, my husband was very pleased with this as a gift.
December 18, 2025
Unprompted review
Reply from Spirit Shop
We're delighted to know he was happy with the gift! Thank you for taking the time to leave a review.
On time and items were exactly as shown
February 18, 2026
Unprompted review
Reply from Spirit Shop
We're happy to hear you're pleased with your purchase. Thank you for shopping with Spirit Shop.
Item came as expected with high quality…
Item came as expected with high quality printing and product.
January 8, 2026
Unprompted review
Reply from Spirit Shop
We're glad we met your expections and we appreciate your business!
The yellow hoodie lost the first letter…
The yellow hoodie lost the first letter of Wheaton the first time my grandson wore the shirt. The rest of the letters on all of the shirts seem to be affixed well. Instead of saying Wheaton Christian Grammar School, the yellow hoodie now says heaton Christian Grammar School. All of the other letters have remained on the items in the wash.
February 9, 2026
Unprompted review
Reply from Spirit Shop
We're sorry to hear there was a problem with the print. Please contact our Customer Service Team at customerservice@spiritshop.com with your order details and we'll be happy to replace the item.
Soft comfortable sweatshirt
Fast shipping, soft comfortable sweatshirt. Logo has great colors and sweatshirt was high quality. Would definitely order again.
January 29, 2026
Unprompted review
Reply from Spirit Shop
Thank you for sharing your experience, we're glad you love the sweatshirt! We look forward to your future business.
My daughter absolutely loves the hoodie…
My daughter absolutely loves the hoodie I ordered. Best purchase ever
December 25, 2025
Unprompted review
Reply from Spirit Shop
We're so happy she loves the hoodie! Thank you for letting us know.
Great quality and speedy delivery
I ordered last minute Christmas gifts for my two boys (2 custom hoodies and a custom baseball backpack) and everything arrived on time! I was very pleased with the quality of the products and how quickly it was all made and delivered. Thank you!
December 15, 2025
Unprompted review
Reply from Spirit Shop
We're glad you're happy with the products and delivery time! Thank you for shopping with Spirit Shop.
Shirt did not fit and you dont allow…
Shirt did not fit and you dont allow returns so I had to buy another shirt.
February 18, 2026
Unprompted review
Reply from Spirit Shop
We're sorry the item you purchased doesn't fit. We don't do exchanges since everything is printed on demand, but can offer a discount on a new size. If interested, please contact customerservice@spiritshop.com and we'll be happy to help.
I bought a sweatshirt and some of the…
I bought a sweatshirt and some of the stitching is coming out.It's almost like brand new
February 12, 2026
Unprompted review
Reply from Spirit Shop
We're sorry to hear you received a defective item. Please contact customerservice@spiritshop.com so we may assist you.
Pretty Good
Pricing was great, quality was mediocre. One shirt had the logo start to come off after being washed and dried one time. One item came in the incorrect size but customer service was great and replaced the item very quickly. Overall a good experience, just a little bit better quality control would be a nice improvement.
February 1, 2026
Unprompted review
Reply from Spirit Shop
We're sorry you experience a couple of issues with your order and are happy they were resolved quickly. Please don't ever hesitate to reach out if something isn't to your liking. We're here to help!
Reply from Spirit Shop
Thank you for the 5-star review! We look forward to your future business.
You sent me the wrong size jacket and…
You sent me the wrong size jacket and then blamed me for it when I reached out to you. I have made it my life's mission to make sure everyone I know will never use you. I am also making sure to report every ad of yours I see as a scam.
I see your reply. I should not have to pay for a replacement when you sent me the wrong size jacket.
November 3, 2025
Unprompted review
Reply from Spirit Shop
We're sorry the 2XL didn't fit. Unfortunately we don't do exchanges/ returns since everything was printed on demand. I do see that we offered you a larger size at a discount on November 12. Please contact customer service if you'd like to take advantage of the offer.
Can't wait to order again!
Loved my custom order! It was a gift for a student and the quality and fit were perfect! I look forward to ordering again!
December 10, 2025
Unprompted review
Reply from Spirit Shop
We're thrilled to hear the gift was a hit! Thank you for shopping with Spirit Shop.
Great Company!
Everything has always arrived as expected with great quality. My teachers and staff were thrilled with their SWAG!
May 2, 2025
Unprompted review
Reply from Spirit Shop
Thank you for being a valued customer. We're so happy everyone was thrilled with the items purchased!
Some of the color combinations didn’t…
Some of the color combinations didn’t work. Shirt was too close to the color of the decal and you couldn’t see it.
The website was also kind of tricky to figure out. I did like the amount of variations you could do.
August 20, 2025
Unprompted review
Reply from Spirit Shop
Thank you for taking the time to leave a review. We appreciate your feedback.
Reply from Spirit Shop
You are so welcome! Thank you for taking the time to leave a review. We appreciate it.
The product I ordered was delivered…
The product I ordered was delivered quickly considering it was customized. I received it in less than a week from the time I ordered it. And it turned out really good. I didn’t know what to expect but was pleasantly surprised. My daughter loved her custom jersey and wore it to all of our schools football games.
August 14, 2025
Unprompted review
Reply from Spirit Shop
Thank you for the 5-star review. We're delighted to hear you're happy with your purchase!
Great hoodie
Great hoodie. Nice fit, good color and printing. Very satisfied with my HEARD COUNTY HIGH SCHOOL purchase
October 15, 2025
Unprompted review
Reply from Spirit Shop
We're thrilled to know you're very satisfied with your purchase! We appreciate you sharing your experience.
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