Pricing was great, quality was mediocre. One shirt had the logo start to come off after being washed and dried one time. One item came in the incorrect size but customer service was great and repla... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was initially sent the wrong order. Contacted customer service via email, which was acknowledged within a day. Was advised the correct order would be sent and about a week later received the correct... See more
Company replied
I had a good experience ordering a custom sweatshirt for my dad. I have never done this before. So, I crossed my fingers and hoped for the best on the color, size, and graphics. They got it right,... See more
Company replied
The best part of ordering from Spirit Shop was that there was no minimum shirt order. Most companies require that you order quantities. Also the price plus shipping was excellent as was the quality... See more
Company replied
Company details
Written by the company
SpiritShop is your one-stop store for custom high school apparel, team & mascot spirit wear. Find your school or team and create personalized high school gear by using our online designer and picking from our catalog of thousands of t-shirts, sweatshirts, hoodies, jerseys, hats, and other fan gear. We offer the best deals and highest discounts on school clothing.
Contact info
1300 Rosa Parks Blvd., 48216, Detroit, United States
- customerservice@spiritshop.com
- www.spiritshop.com
4.4
Excellent
290 reviews
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The spirit shop has fulfilled orders…
The spirit shop has fulfilled orders correctly and has not disappointed!
October 1, 2025
Unprompted review
Reply from Spirit Shop
We're so glad you're pleased! Thank you for shopping with Spirit Shop.
Great products that last more than a…
Great products that last more than a season. Love everything I've ever bought from here.
October 22, 2025
Unprompted review
Reply from Spirit Shop
We're so delighted to know you love all the products you have purchased! Thank you so much for the 5-star review.
Excellent
I'm very sorry - I accidentally gave you the low rating for XGrain instead of SpriritShop.
SpriritShop - excellent, no issues.
XGrain - Very slow turn around. I paid in late August and received late October
October 28, 2025
Unprompted review
Reply from Spirit Shop
Hi Brian, I only found one order under your name which shipped August 19 and was delivered August 25: https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=9261290278835116454302. If you have another order with us, please email your order number to customerservice@spiritshop.com so we can look into the situation.
everything looks fantastic
November 4, 2025
Unprompted review
Reply from Spirit Shop
We're so glad you're pleased and we appreciate your business!
you made a mistake on my hooded jackets…
you made a mistake on my hooded jackets and refused to fix it. you sent me t shirts that i didn't need. I was told that you fixed my t shirts and that was all they were going to do , i told you that there was nothing wrong with the t shirts, it was the hooded jacket that you left the letter N off. I and my friends will never order from you again.
August 1, 2025
Unprompted review
Reply from Spirit Shop
Hi Mark, we're so sorry you're not pleased. I don't see any emails under your name. Please reach out to customerservice@spiritshop.com so we can look into this.
Women’s XXL jacket WAY too small to be…
Women’s XXL jacket WAY too small to be that size. Can it be exchanged ?
September 30, 2025
Unprompted review
Reply from Spirit Shop
Hi Holly, Please reach out to customerservice@spiritshop.com with your order details so we may assist you.
Everything I ordered arrived quickly…
Everything I ordered arrived quickly and was comfortable and as advertised!
September 11, 2025
Unprompted review
Reply from Spirit Shop
We're thrilled to know you were pleased with your purchase! Thank you for shopping with Spirit Shop.
Wrong Order to Correct Order
Was initially sent the wrong order. Contacted customer service via email, which was acknowledged within a day. Was advised the correct order would be sent and about a week later received the correct order. While a little frustrating to initially receive the wrong order, the follow up to getting the right order was fantastic. Customer Service was great...!
October 6, 2025
Unprompted review
Reply from Spirit Shop
Thank you for sharing your experience. We're glad to have been of help!
What can I say
What can I say? It arrived and I have my order which I am pleased with.
October 8, 2025
Unprompted review
Reply from Spirit Shop
We're so happy you're pleased with your purchase. Thank you for taking the time to leave a review. We appreciate it.
Great quality and precision
I am always pleased with my Spirit Shop gear. Everything I have ordered has always been great quality and exactly what I ordered.
October 23, 2025
Unprompted review
Reply from Spirit Shop
We're so glad you're pleased! Thank you for shopping with Spirit Shop.
Order arrived box was opened
Order arrived box was opened, stained, printing has bubbles and creases , hats smashed, still havent received the return label
September 19, 2025
Unprompted review
Reply from Spirit Shop
We're so sorry to hear your package was damaged in transit. Please contact customerservice@spiritshop.com for assistance.
Was really easy to navigate and came…
Was really easy to navigate and came way faster than I expected
September 5, 2025
Unprompted review
Reply from Spirit Shop
Thank you for the 5-star review and for sharing your experience!
Reply from Spirit Shop
We appreciate the 5-star review and are so glad you're pleased!
Excellent quality
Item arrived quickly and is high quality. The website has a much larger selection and more options than our school has when they sell spirit wear. Will absolutely be ordering again!
October 1, 2025
Unprompted review
Reply from Spirit Shop
We're thrilled to hear you're happy with your purchase! We appreciate you sharing your experience and we look forward to your future business!
I thought that this item was going to…
I thought that this item was going to be a fleece, but it was really just a very thin windbreaker. I would really like to be able to return it since it was very expensive and was nothing like what I wanted plus, it’s nothing I will ever use.
October 21, 2025
Unprompted review
Reply from Spirit Shop
Unfortunately we don't take returns since everything is custom printed on demand. We can help with a replacement for another style at a discounted price. Please contact customerservice@spiritshop.com.
Great Shop!
Ordered what I wanted and the t-shirt came exactly how it was online. The size fit well. I was surprised that the company is in Detroit, Michigan. Part of my childhood my family lived there, so I wanted to support the business. I sent the link to my sister and she ordered two shirts. We loved them! We had received great compliments. Will order again in the future.
October 19, 2025
Unprompted review
Reply from Spirit Shop
Thank you so much for the lovely review and recommending us to your sister! We're so happy that you're pleased and we look forward to your future business!
Love my new custom spirit wear
It was easy to select and create my own spirit wear. The garments arrived in a timely fashion.
October 21, 2025
Unprompted review
Reply from Spirit Shop
We're delighted that you're happy with the ordering experience and your merchandise! Thank you for shopping with Spirit Shop.
Love all the options!
October 7, 2025
Unprompted review
Reply from Spirit Shop
Thank you for the 5-star review! We appreciate your business!
Love how easy it is to order and…
Love how easy it is to order and customize my child’s school uniforms. So many options and the shirts are comfortable and made well. Printing is great quality as well
October 3, 2025
Unprompted review
Reply from Spirit Shop
We're delighted to hear you're pleased with your purchase! Thank you for taking the time to leave a review. We appreciate it!
Order shipped fast and quality is great!
September 15, 2025
Unprompted review
Reply from Spirit Shop
We are so glad you're happy with your order! Thank you for the 5-star review!
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