Pricing was great, quality was mediocre. One shirt had the logo start to come off after being washed and dried one time. One item came in the incorrect size but customer service was great and repla... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was initially sent the wrong order. Contacted customer service via email, which was acknowledged within a day. Was advised the correct order would be sent and about a week later received the correct... See more
Company replied
I had a good experience ordering a custom sweatshirt for my dad. I have never done this before. So, I crossed my fingers and hoped for the best on the color, size, and graphics. They got it right,... See more
Company replied
The best part of ordering from Spirit Shop was that there was no minimum shirt order. Most companies require that you order quantities. Also the price plus shipping was excellent as was the quality... See more
Company replied
Company details
Written by the company
SpiritShop is your one-stop store for custom high school apparel, team & mascot spirit wear. Find your school or team and create personalized high school gear by using our online designer and picking from our catalog of thousands of t-shirts, sweatshirts, hoodies, jerseys, hats, and other fan gear. We offer the best deals and highest discounts on school clothing.
Contact info
1300 Rosa Parks Blvd., 48216, Detroit, United States
- customerservice@spiritshop.com
- www.spiritshop.com
4.4
Excellent
290 reviews
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The shirts and sweatshirt I ordered…
The shirts and sweatshirt I ordered look great and the quality is exceptional. I am really glad I ordered from you and will continue to shop with you and recommend you to others.
October 20, 2025
Unprompted review
Reply from Spirit Shop
We're thrilled to know that you're so pleased! Thank you for shopping with Spirit Shop and recommending to others! We appreciate it.
I inadvertantly omitted my choice of…
I inadvertantly omitted my choice of logo color and was not happy with the resulting product. Spirit Shop immediately offered to replace the T-shirt. The process was easy and pleasant. I highly recommend this company's business practices, including ease of contacting live (and friendly) help.
October 17, 2025
Unprompted review
Reply from Spirit Shop
Thank you for sharing your experience! We appreciate your business.
Excellent craftsmanship!
Wonderful shirts! They were even better than expected. Excellent printing and perfect placement!
September 6, 2025
Unprompted review
Reply from Spirit Shop
We're happy to have exceeded expectations! Thank you for taking the time to let us know!
Awesome
Awesome! Jackets arrived quickly and exactly as ordered. The team loves them.
September 23, 2025
Unprompted review
Reply from Spirit Shop
We're so glad you're pleased! Thank you for shopping with Spirit Shop.
Womens Hoodie
Website was user friendly and logo options were varied and a nice amount of choices. Price was affordable. The neck hole and waist hole are not as stretchy as I prefer but sweatshirt is decent quality.
October 20, 2025
Unprompted review
Reply from Spirit Shop
We're glad you're pleased and we appreciate the feedback on the hoodie. Thank you for taking the time to leave a review.
Reply from Spirit Shop
We're glad that you're pleased with your purchase! Thank you for shopping with Spirit Shop.
I was pretty disappointed when my…
I was pretty disappointed when my package came because the color of the hoodie is much darker in person than advertised online. You can barely see the lettering.
October 4, 2025
Unprompted review
Reply from Spirit Shop
We're sorry you're disappointed. Color representation online can sometimes vary depending on computer monitor settings. We recommend not choosing garment and print colors that are the same or close in color. Please feel free to reach out to our customer service team and we'll be happy to make color recommendations prior to ordering.
Reply from Spirit Shop
Thank you for the 5-star review! We appreciate your business.
The delivery time was long but overall…
The delivery time was long but overall good products.
October 17, 2025
Unprompted review
Reply from Spirit Shop
Thank you for taking the time to leave a review, and thank you for shopping with Spirit Shop.
Great options
I loved all the different options. It made it easy to personalize each piece. The kids loved their new shirts.
September 22, 2025
Unprompted review
Reply from Spirit Shop
Thank you for sharing your experience. We're so happy to hear they love their shirts!
Reply from Spirit Shop
We're so glad you're pleased! Thank you for shopping with Spirit Shop.
Football Clothes
The clothes arrived on time and good quality. Will order again soon.
October 21, 2025
Unprompted review
Reply from Spirit Shop
We're happy that you're pleased with your purchase! Thank you for the 5-star review.
Outdated School Name and logo
I purchased a jacket as a gift for my girlfriend who's son plays for The Mercyhurst Lakers. It is a nice jacket except it has Mercyhurst College on it. She arrived at the school for the weekend game and opened the gift I had given her only to be disappointed. The school has been Mercyhurst University for over 12 years. I am a little upset.
October 18, 2025
Unprompted review
Reply from Spirit Shop
Please contact customerservice@spiritshop.com with your order details and we'll be happy to replace your item and update the webpage for the school.
I received my order and I don’t feel completely satisfied with my purchase.
I received my order, but it wasn’t the order I placed. I received everything except for one item that was incorrect. I ordered a large hoodie sweatshirt and ended up receiving a medium instead. Which was frustrating to me because we went to an out-of-town game and my husband just grabbed the sweatshirt, but went to put it on and it was too tight on him. The quality and everything else was perfect. It’s just the size was incorrect.
October 11, 2025
Unprompted review
Reply from Spirit Shop
We're sorry part of your order was incorrect. Please contact customerservice@spiritshop.com with your order information so we can make it right.
The sweat pants are horrible
The sweat pants are horrible! They’re both way too big and don’t even have a normal tie to tie them tighter. Very disappointed this time.
October 15, 2025
Unprompted review
Reply from Spirit Shop
We're sorry the pants didn't fit as anticipated. While there are no returns due to being printed on demand, we can offer a new size at a discount. Please contact customerservice@spiritshop.com so we may assist you.
Quality experience
Everything came as described and earlier than anticipated. Great quality clothing
September 16, 2025
Unprompted review
Reply from Spirit Shop
Thank you for the 5-star review and for shopping with Spirit Shop! We're so glad you're pleased!
Online store was easy to navigate
Online store was easy to navigate. The variety of products and options was great. The hoodie I ordered for our grandson was high quality and fairly priced.
October 20, 2025
Unprompted review
Reply from Spirit Shop
We're delighted to hear you're pleased with your purchase! We appreciate your business
I am always so happy with my orders
I am always so happy with my orders, the hats came out great.
October 20, 2025
Unprompted review
Reply from Spirit Shop
We're thrilled to know your happy with your order! Thank you for sharing your experience!
Reply from Spirit Shop
Thank you for the 5-star review! We're glad you are pleased!
the shirts are too long
the shirts are to long. Great if you tuck the shirt in but I like to wear it out and it is just too long.
October 16, 2025
Unprompted review
Reply from Spirit Shop
Thank you for taking the time to leave a review. We appreciate the feedback.
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