Spirit Shop Reviews 290

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items are well-made and durable. Many consumers highlight the positive ordering process, finding it easy to customize and appreciate the variety of options available. The delivery service is also consistently mentioned as fast and timely, with many receiving their orders earlier than expected. People are very satisfied with the overall user experience, often expressing their intention to order again. However, some customers also noted issues with incorrect orders or items arriving with defects, such as logos peeling off or misspellings. A few other people felt that the quality of certain items was not as expected, or that sizing was inaccurate.

What people talk about most

Product

Clients share positive opinions on product quality and customization. Many reviewers praise the high quality... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of sweatshirts,... See more

Order

Consumers generally express satisfaction with their ordering experiences. Many reviewers highlight the ease... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

User experience

People report positive experiences with the user experience. Customers found it easy to select, create, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pricing was great, quality was mediocre. One shirt had the logo start to come off after being washed and dried one time. One item came in the incorrect size but customer service was great and repla... See more

Company replied

Rated 4 out of 5 stars

Was initially sent the wrong order. Contacted customer service via email, which was acknowledged within a day. Was advised the correct order would be sent and about a week later received the correct... See more

Company replied

Rated 5 out of 5 stars

I had a good experience ordering a custom sweatshirt for my dad. I have never done this before. So, I crossed my fingers and hoped for the best on the color, size, and graphics. They got it right,... See more

Company replied

Rated 5 out of 5 stars

The best part of ordering from Spirit Shop was that there was no minimum shirt order. Most companies require that you order quantities. Also the price plus shipping was excellent as was the quality... See more

Company replied


Company details

  1. Sportswear Store
  2. Clothing Store

Written by the company

SpiritShop is your one-stop store for custom high school apparel, team & mascot spirit wear. Find your school or team and create personalized high school gear by using our online designer and picking from our catalog of thousands of t-shirts, sweatshirts, hoodies, jerseys, hats, and other fan gear. We offer the best deals and highest discounts on school clothing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

290 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

I'm very happy with the jacket

I'm very happy with the jacket. Just wish you could have embroidered the school name. I would have been happy to pay more for it.

October 7, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Unfortunately we don't do embroidery, but we appreciate your feedback and are pleased to know you're happy with the jacket.

Rated 5 out of 5 stars

My experience

The shipping time and quality was nothing less than amazing! I will certainly be ordering more in the future.

September 22, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for the 5-star review! We look forward to your future business!

Rated 5 out of 5 stars

Hoodie was exactly as pictured

Hoodie was exactly as pictured. Great quality. Fast shipping

October 15, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're so glad you're pleased! Thank you for shopping with Spirit Shop.

Rated 5 out of 5 stars

They had the size I needed…

They had the size I needed and I got the shirt in a reasonable timeframe.

October 20, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're happy to hear you're pleased! Thank you for shopping with Spirit Shop.

Rated 2 out of 5 stars

Was expecting better quality

I received the shirt quickly which was nice. However, the quality is not great. The stitching is already coming out and the logo looks ironed on. With shipping I believe I paid about $25. Not exactly what I was hoping for.

September 1, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're sorry to hear you receivede a defective product. Please contact customerservice@spiritshop.com with your order information and we will make it right.

Rated 5 out of 5 stars

Would Purchase Again

Great prices and good materials used for the clothing.

October 1, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're delighted to know you're pleased with your purchase! Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Very fast shipped out

Very fast shipped out! Loved all the options to choose from.
My only suggestion is that we didn't notice the barcode sticker on the hoodie and when washed, it was difficult to remove.

August 20, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're glad you're pleased! Thank you for the 5-star review.

Rated 5 out of 5 stars

Get the Look you Want

It was very easy to design the look I wanted and my shirt was delivered within a week!

October 13, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're happy to hear you're pleased with your purchase! Thank you for the 5-star review!

Rated 5 out of 5 stars

Quality Items at a Great Price!

The shirts are very well made, and I am really looking forward to wearing them all year long. Thank you for the high quality items!

Also, the shipping went very well. I'm in rural Alaska and it's hard to get things quickly out here. You did a great job!

September 29, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you so much for sharing your experience! We're thrilled to know you're happy with your purchase and shopping experience!

Rated 5 out of 5 stars

I'll Be Back

Easy to order; many options; quick delivery; good price

October 20, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're happy to know you're pleased and we look forward to your future business!

Rated 4 out of 5 stars

Very speedy delivery!

Almost 5 stars only because the coupons and individual prices for bulk order were confusing. Other than that, delivery was very fast as it only took 2 weeks

September 13, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're glad you're happy with the order and we appreciate the feedback on ordering.

Rated 4 out of 5 stars

Fast service ..but

Fast service
However the personalized name on back of hoodie is a little too high and the hood covers it partially

October 10, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for taking the time to provide feedback. We appreciate it and appreciate your business.

Rated 3 out of 5 stars

Everything is fine

Everything is fine, I did think the logo was gonna be just a little bit bigger but other than that, it was fine. I love it.

October 1, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for shopping with Spirit Shop and for taking the time to leave a review. We appeciate it!

Rated 5 out of 5 stars

Quality Assurance

I ordered two shirts. They arrived maybe a day later than expected, but their tracking showed the originals failed the quality check and had to be remade. The extra day was completely worth it to make sure that what I ordered was correct and looked good. So happy they have this step instead of blindly sending things out.

September 17, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're delighted to know you're happy with your order! Thank you for sharing your experience.

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