Spirit Shop Reviews 290

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items are well-made and durable. Many consumers highlight the positive ordering process, finding it easy to customize and appreciate the variety of options available. The delivery service is also consistently mentioned as fast and timely, with many receiving their orders earlier than expected. People are very satisfied with the overall user experience, often expressing their intention to order again. However, some customers also noted issues with incorrect orders or items arriving with defects, such as logos peeling off or misspellings. A few other people felt that the quality of certain items was not as expected, or that sizing was inaccurate.

What people talk about most

Product

Clients share positive opinions on product quality and customization. Many reviewers praise the high quality... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of sweatshirts,... See more

Order

Consumers generally express satisfaction with their ordering experiences. Many reviewers highlight the ease... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

User experience

People report positive experiences with the user experience. Customers found it easy to select, create, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pricing was great, quality was mediocre. One shirt had the logo start to come off after being washed and dried one time. One item came in the incorrect size but customer service was great and repla... See more

Company replied

Rated 4 out of 5 stars

Was initially sent the wrong order. Contacted customer service via email, which was acknowledged within a day. Was advised the correct order would be sent and about a week later received the correct... See more

Company replied

Rated 5 out of 5 stars

I had a good experience ordering a custom sweatshirt for my dad. I have never done this before. So, I crossed my fingers and hoped for the best on the color, size, and graphics. They got it right,... See more

Company replied

Rated 5 out of 5 stars

The best part of ordering from Spirit Shop was that there was no minimum shirt order. Most companies require that you order quantities. Also the price plus shipping was excellent as was the quality... See more

Company replied


Company details

  1. Sportswear Store
  2. Clothing Store

Written by the company

SpiritShop is your one-stop store for custom high school apparel, team & mascot spirit wear. Find your school or team and create personalized high school gear by using our online designer and picking from our catalog of thousands of t-shirts, sweatshirts, hoodies, jerseys, hats, and other fan gear. We offer the best deals and highest discounts on school clothing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

290 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Everything was great

Everything was great. The color on one item wasn’t quite as expected, but the overall quality of all items was great.

March 19, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're glad you're pleased and we appreciate your business!

Rated 5 out of 5 stars

Perfect 👍

Perfect 👍
Everything was exactly what we ordered. Great quality and great price!

April 7, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're thrilled to hear you're happy with your order! Thank you for shopping with Spirit Shop.

Rated 5 out of 5 stars

Order arrived quickly!

Order arrived within a week of me placing the order. Items were as w or red and nice quality

April 1, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for the 5-star review! We're so glad you're happy with your purchase!

Rated 1 out of 5 stars

Bad communication

Nothing really . It just I wanted exchanged hoodie .They didn't honor 50 percent off . You have buy hoodie all over again before discount !!! It like very misleading !!! I don't got over ot . I seen alot of views on this company . It okay still that all deserve . They need better ways live up to there word . They be better off .

March 17, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Hello, we're sorry for any misunderstanding regarding a 50% size replacement order. Please reach out to customerservice@spiritshop.com with your replacement order so we may resolve your issue.

Rated 5 out of 5 stars

They had everything I needed

They had everything I needed. When I needed a question answered They responded in a timely manner.

March 19, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for sharing your experience. We truly appreciate it!

Rated 5 out of 5 stars

Highly recommend

Shipping was fast. Quality of print was better than expected. Very reasonable prices.

February 15, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for the feedback. We're glad you're happy with your shopping experience!

Rated 5 out of 5 stars

Excellent quality

Excellent quality! Items arrived on time and look amazing on me! Very pleased!

April 7, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're thrilled to hear you're pleased! Thank you for the 5-star review!

Rated 5 out of 5 stars

Wish that you had toddler sizes.

April 7, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for your feedback. We carry a couple of toddler and infant items. If you need help locating them on the site, please contact our customer support team at customerservice@spiritshop.com and we'll be happy to assist you.

Rated 5 out of 5 stars

Amazing T’shirts

The sizing is right on and I love the designs

April 4, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you so much for taking the time to leave a review. We appreciate your business!

Rated 5 out of 5 stars

Great Job!

Everything arrived as ordered and quickly!

April 7, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're so glad to hear you're pleased! Thank you for shopping with Spirit Shop.

Rated 5 out of 5 stars

The first clothing they sent had some…

The first clothing they sent had some the graphics come off after the first wash and they replaced it no questions asked. I have bought multiple things from them and never had this issue before. They corrected it quickly and the new shirts are perfect.

March 28, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We appreciate you sharing your experience. Our customer support team is happy to have been of assistance. Thank you for being a valued customer.

Rated 5 out of 5 stars

Overall great experience and very…

Overall great experience and very reactive customer service. Will be ordering again soon!

March 24, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're delighted to know you had a great experience, and we look forward to serving you in the future!

Rated 5 out of 5 stars

Fast service

Fast service! Product came exactly as described. Can't wait to wear.

April 7, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're glad you're pleased! We appreciate your business.

Rated 5 out of 5 stars

Top notch customer service

I ordered a sweatshirt that was to small for my tall husband. Despite your policy you offered a discount. I ordered a new one at 10 pm and my email was answered right the that my discount had been honored. Next day new one was shipped. AWESOME customer service. Thank you!!

April 7, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for sharing your experience. We're happy to have helped you. Thanks for shopping with Spirit Shop!

Rated 3 out of 5 stars

The sizing isn’t accurate

The sizing isn’t accurate

March 10, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Hi Sandra, we're sorry sizing wasn't as expected. Please reach out to our customer service team with order details so we may be of assistance.

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