Pricing was great, quality was mediocre. One shirt had the logo start to come off after being washed and dried one time. One item came in the incorrect size but customer service was great and repla... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was initially sent the wrong order. Contacted customer service via email, which was acknowledged within a day. Was advised the correct order would be sent and about a week later received the correct... See more
Company replied
I had a good experience ordering a custom sweatshirt for my dad. I have never done this before. So, I crossed my fingers and hoped for the best on the color, size, and graphics. They got it right,... See more
Company replied
The best part of ordering from Spirit Shop was that there was no minimum shirt order. Most companies require that you order quantities. Also the price plus shipping was excellent as was the quality... See more
Company replied
Company details
Written by the company
SpiritShop is your one-stop store for custom high school apparel, team & mascot spirit wear. Find your school or team and create personalized high school gear by using our online designer and picking from our catalog of thousands of t-shirts, sweatshirts, hoodies, jerseys, hats, and other fan gear. We offer the best deals and highest discounts on school clothing.
Contact info
1300 Rosa Parks Blvd., 48216, Detroit, United States
- customerservice@spiritshop.com
- www.spiritshop.com
4.4
Excellent
290 reviews
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was great
Everything was great. The color on one item wasn’t quite as expected, but the overall quality of all items was great.
March 19, 2025
Unprompted review
Reply from Spirit Shop
We're glad you're pleased and we appreciate your business!
Perfect 👍
Perfect 👍
Everything was exactly what we ordered. Great quality and great price!
April 7, 2025
Unprompted review
Reply from Spirit Shop
We're thrilled to hear you're happy with your order! Thank you for shopping with Spirit Shop.
Everything arrived quickly and exactly…
Everything arrived quickly and exactly as ordered. Very satisfied.
March 12, 2025
Unprompted review
Reply from Spirit Shop
We're delighted to hear about your experience. Thank you for sharing.
Order arrived quickly!
Order arrived within a week of me placing the order. Items were as w or red and nice quality
April 1, 2025
Unprompted review
Reply from Spirit Shop
Thank you for the 5-star review! We're so glad you're happy with your purchase!
Everything was as promised
Everything was as promised, and at a fair price.
April 3, 2025
Unprompted review
Reply from Spirit Shop
Thank you for taking the time to leave a review. We appreciate it!
Bad communication
Nothing really . It just I wanted exchanged hoodie .They didn't honor 50 percent off . You have buy hoodie all over again before discount !!! It like very misleading !!! I don't got over ot . I seen alot of views on this company . It okay still that all deserve . They need better ways live up to there word . They be better off .
March 17, 2025
Unprompted review
Reply from Spirit Shop
Hello, we're sorry for any misunderstanding regarding a 50% size replacement order. Please reach out to customerservice@spiritshop.com with your replacement order so we may resolve your issue.
The jacket I ordered came in a timely…
The jacket I ordered came in a timely manner and looks great! Thank you!
March 29, 2025
Unprompted review
Reply from Spirit Shop
We're happy to hear that you're pleased! Thank you for shopping with Spirit Shop.
They had everything I needed
They had everything I needed. When I needed a question answered They responded in a timely manner.
March 19, 2025
Unprompted review
Reply from Spirit Shop
Thank you for sharing your experience. We truly appreciate it!
Highly recommend
Shipping was fast. Quality of print was better than expected. Very reasonable prices.
February 15, 2025
Unprompted review
Reply from Spirit Shop
Thank you for the feedback. We're glad you're happy with your shopping experience!
Excellent quality
Excellent quality! Items arrived on time and look amazing on me! Very pleased!
April 7, 2025
Unprompted review
Reply from Spirit Shop
We're thrilled to hear you're pleased! Thank you for the 5-star review!
Wish that you had toddler sizes.
April 7, 2025
Unprompted review
Reply from Spirit Shop
Thank you for your feedback. We carry a couple of toddler and infant items. If you need help locating them on the site, please contact our customer support team at customerservice@spiritshop.com and we'll be happy to assist you.
Reply from Spirit Shop
Thank you so much for taking the time to leave a review. We appreciate your business!
Reply from Spirit Shop
Thank you for the great review, and for shopping with Spirit Shop!
Reply from Spirit Shop
We're so glad to hear you're pleased! Thank you for shopping with Spirit Shop.
The first clothing they sent had some…
The first clothing they sent had some the graphics come off after the first wash and they replaced it no questions asked. I have bought multiple things from them and never had this issue before. They corrected it quickly and the new shirts are perfect.
March 28, 2025
Unprompted review
Reply from Spirit Shop
We appreciate you sharing your experience. Our customer support team is happy to have been of assistance. Thank you for being a valued customer.
Overall great experience and very…
Overall great experience and very reactive customer service. Will be ordering again soon!
March 24, 2025
Unprompted review
Reply from Spirit Shop
We're delighted to know you had a great experience, and we look forward to serving you in the future!
Fast service
Fast service! Product came exactly as described. Can't wait to wear.
April 7, 2025
Unprompted review
Reply from Spirit Shop
We're glad you're pleased! We appreciate your business.
Top notch customer service
I ordered a sweatshirt that was to small for my tall husband. Despite your policy you offered a discount. I ordered a new one at 10 pm and my email was answered right the that my discount had been honored. Next day new one was shipped. AWESOME customer service. Thank you!!
April 7, 2025
Unprompted review
Reply from Spirit Shop
Thank you for sharing your experience. We're happy to have helped you. Thanks for shopping with Spirit Shop!
Reply from Spirit Shop
Hi Sandra, we're sorry sizing wasn't as expected. Please reach out to our customer service team with order details so we may be of assistance.
My shirt arrived quickly and was…
My shirt arrived quickly and was exactly like the photo.
April 4, 2025
Unprompted review
Reply from Spirit Shop
Thank you for the 5-star review. We're so glad you're happy with your order!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.