Absolutely beautiful clothes and gifts when you are looking for something a wee bit different. A bit higher priced but their sale was a proper sale with a large percentage of original prices. Very qu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Item was exactly what I was after. My daughter loves her new backpack for school. Very pink and girly. Item arrived super quick and packaged lovely. Thank you
Found Spoiled Brat randomly online while searching for Loungefly bags... And found they had an older one I was after for months which I couldn't find anywhere and instantly ordered it! I check back to... See more
Absolutely perfect quick dispatch & shipping, perfect email notifications so ai knew my order had arrived and came in perfect condition with sweets and a lovely note. Im very happy that u stock sock c... See more
Company details
- Clothing Store
- Beauty Supply Store
- Boutique
- Fashion Accessories Store
- Handbags Shop
- Women's Clothing Store
Written by the company
Spoiledbrat online fashion boutique - your one stop shop for ladies fashion, mens fashion, kids and babies clothing, bags, accessories, jewellery, designer clothing & much more.
Contact info
11 College Gate, G61 4GG, Glasgow, United Kingdom
- shop@spoiledbrat.co.uk
- www.spoiledbrat.co.uk
4.3
Excellent
299 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charged £9.95 for delivery advertised as free
My first order was fine, hassle free, however I have just placed another order and am quite disgusted to see that I have been charged £9.95 for shipping on an order over £50 for which, according to the Spoiled Brat website, delivery is free. I did not select express shipping at checkout and I don't need or want it. I have requested a refund of the £9.95, depending on the response from customer services I may update this review but I can really do without this sort of grief.
Edited to add: I think this is on its way to being resolved but apparently the pop-up on the website that says ‘you’re eligible for free delivery’ doesn’t apply when you are using a discount code, which is misleading. I also definitely did not actively select express delivery at checkout.
May 6, 2024
Unprompted review
Reply from spoiledbrat.co.uk
Quite shocked with this review
We are a small business , we offer good discounts & you have applied a 30% discount to this order , we only offer 1 discount per order & free shipping is a discount
You saved £25.74 on your 30% discount code on sale items that are already hugely reduced
You selected DPD delivery & if you didn’t add the discount code the delivery (standard) would have been free! Standard delivery is £2.95. Your last order you ordered 2 jumpers both were sent & you used our pre paid label to send one back for a full refund. We have done nothing to deserve this review.
Love this website!
Love this website! Awesome products and fast, well packaged delivery with good notifications and updates. Items exceeded expectations :)
May 2, 2024
Unprompted review
Lovely Miffy sweatshirt
Lovely Miffy sweatshirt, great quality, very quick delivery and a lovely note with loveheart sweets.
April 30, 2024
Unprompted review
Damaged product and no resolution
I had a terrible experience. My order arrived damaged and I sent it back exactly as instructed. I was told the order was never received. I contacted Royal Mail and they said Spoiled Brat had to contact them as it was a business account. I relayed this and the agent refused to do so. I ordered this for my daughter for Christmas and paid shipping. Now I have no item and no refund. I would not recommend ordering from this site.
January 2, 2024
Reply from spoiledbrat.co.uk
We did ask for proof of return postage , which you couldn’t provide to us. I’m afraid we can’t refund for an item that has not been returned back to us.
I am trying to contact them through…
NEW UPDATE:
I think you do this on purpose. I texted you yesterday too on WhatsApp and perhaps you should avoid having settings that will remove the chat after 24hrs. Do you do this on purpose, so you can say you never received a message from me?
I have all the screenshots, reason why I contacted you through email, Instagram and WhatsApp. Perhaps, I should try with a pigeon next time.
You never tried to rectify anything but attacked me straight away!!! Should I perhaps publish the entire conversation with proof of what I’m saying and the support I requested multiple times? Oh no, otherwise you are going to sue me, right? Perhaps you should know better the law before threatening someone just because it’s expressing her disappointment and feedback about this entire disgusting experience. I didn’t even say what I was looking for, but you immediately attacked me.
There wasn’t a single time you apologised or mentioned of helping me, instead you wanted all kind of proof I contacted you in the first place and attacked me for the review here. Very strange you contacted me after this review, but avoided me before. I am trying to contact them through every single channel they have but no reply so far. The parcel arrived completely damaged and the items slightly ripped and dirty. Hair towel has a few pieces missing from it and I’m not happy at all. Not to mention the bad smell coming from the parcel.
So far no support from this company! I won’t buy again from them! Avoid!!!!
March 11, 2024
Unprompted review
Reply from spoiledbrat.co.uk
I only received 1 whatsapp message from you today, which I responded to immediately. Your order was packaged in a box, all wrapped up in tissue, and put in box with packing to keep items good. The photos you sent us, show a damaged crushed box, which is not how we sent. Clearly the courier has not upheld their duty of care, and if you had given us the opportunity to resolve this for you without coming on to trustpilot and telling people to avoid us, then we could have had this resolved by now. But instead you have messaged us with aggressive messages, and not giving us any opportunity to explain that we did not cause this damage - we would need to escalate this to EVRI! We could have easily had any items replaced for you. So I am unsure why all this fiasco has been created over this. We are a small business, who always supports and helps customers. But in this case we have never been given any opportunity to do so, instead you have went straight into the attack.
Lovely products different to the high street shops
Lovely products which are different to the usual high street finds. Was very surprised to find my items individually tissue wrapped with care which was so nice and the items are of high quality and such a good price.Overall a very happy customer experience thank you Spoiled Brat 👍
February 23, 2024
Unprompted review
Great item
Great item. Different from anything I have seen on the High Street.
Fast delivery. I am a happy customer.
February 17, 2024
Unprompted review
Amazing as always love shopping with you
February 1, 2024
American shopper
Im from the US but this shop has so many of my fav brands. Will definitely order again. I use a mail forwarding service and it was delivered very quickly to my UK address.
January 6, 2024
Got what I needed (heated face masks)…
Got what I needed (heated face masks) witha little something extra (being disney) and for a very good price! Delivered quickly and loved once I opened up the box! Thank you guys, it's the little details that count and put a smile on (well did to my face and my little girls).
January 8, 2024
Unprompted review
Great experience
Great experience. First time I used this website and I will order again.
December 27, 2023
Brilliant!
Website is great. Really quick delivery and quality goods. The personal note and love hearts were really lovely. 🥰
December 30, 2023
Unprompted review
Super fast delivery and lovely little…
Super fast delivery and lovely little touch with the love hearts, thank you
December 1, 2023
Excellent service 💯
I initially put the wrong address on my order, emailed in requesting the change and had a response within hours. The item has arrived and it was beautifully packaged. Wrapping it up now for my son for Christmas! Excellent service. Thank you x
November 17, 2023
Unprompted review
Excellent service all round !
November 7, 2023
Good quality fashion and service with care
Delivered quickly and good quality exactly as described. I really like buying from Spoiled Brat, the service feels very personal and my goods arrive carefully wrapped as if sent by a friend not a shop.
November 1, 2023
Tatty
When items arrived the packaging/boxes were tatty and ripped. Ordinarily not the end of the world but the items were a gift so was a shame.
October 27, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.