Sport Conrad Reviews 

I bought skis that cost 559€ and I got some beginner skis of completely different brands and other colors that cost 259€
Klaus from customer support did everything to correct the error.

I ordered a pair of skis from their website. I received an order confirmation but no estimated delivery date. I wrote the shop four days later to inquire a shipping date. The response was "we don't guarantee a delivery date". I wrote back, as they did not answer my question: "when will you ship my skis?". The next answer was, "next week". Asking if they could be more specific they wrote that they would be happy to cancel. In a last effort i asked whether the skis would be shipped within a couple of days, if not to cancel. Next response was a cancellation. It baffles me that they can't answer a simple question and would rather just cancel the order. They used to be great, not so much anymore.

Pre-order everything was fine. I specifically asked about bindings + SPACER. I placed the order for touring skis, touring bindings, SPACER, skins, harscheisen and poles. Then came the email saying the order would be a split delivery. Would the bindings be in a box, not mounted? Would the skins not be cut? I emailed 7 minutes later to confirm the bindings and SPACER would be mounted, and skins cut. No reply for 2 days. Then an email saying part of the order was being sent, and they tell me the binding SPACER won't be mounted. They tell me to unscrew the rear part of the binding from the ski and remount it myself. Ridiculous. Why would I order binding spacers in a set of skis, but not want them mounted? To use as earrings? Not even an email from them to check / clarify.

Since the skis and bindings have not yet been prepared and sent, they still have time to fit a spacer, and I can post back the unused one. I've asked by email. Let's see if they ignore that email, wait 2 days, and post the skis without remedy. Or whether they provide great customer service to remedy their mistake. Watch this space ...

Remedy was refund of 30 euros, representing the cost of having the spacer mounted locally. Not ideal, and a lot of hassle to deal with this. Hope nothing else goes awry.

Delivered safely to my hotel. I arrive there in a week. Will update then.

I have to admit I was a bit sceptical at first about this website because of all the negative reviews on trustpilot but I decided to buy the skis from them beacuse the price was great. Anyways my skis have arrived without any damage and the delivery was really fast. I would definitely recommend it!

EN: I purchased a ski touring set expecting a complete, functional kit. Unfortunately, the experience has been extremely disappointing.
The climbing skins do not stick to the skis at all, making them completely unusable. To make matters worse, the skins are not even the product advertised on the website: the images show skins with white attachment clips, while the ones I received have black clips. Clearly, this is not the promised POMOCA product.
Despite sending photos and videos showing the defect, the customer service keeps insisting that I return only the skins or accept a replacement, ignoring my repeated requests to return the entire set. The communication has been frustrating and slow, and it feels like they do not understand or acknowledge the problems.
Overall, the product is defective, misleadingly advertised, and the customer support is unhelpful. I cannot recommend this purchase at all.

IT: Ho acquistato un set da scialpinismo aspettandomi un kit completo e funzionante. Purtroppo, l’esperienza è stata estremamente deludente.
Le pelli non aderiscono affatto agli sci, rendendole completamente inutilizzabili. Per di più, le pelli non sono nemmeno il prodotto pubblicizzato sul sito: le immagini mostrano pelli con agganci bianchi, mentre quelle che ho ricevuto hanno agganci neri. Chiaramente, non si tratta del prodotto POMOCA promesso.
Nonostante abbia inviato foto e video che mostrano il difetto, l’assistenza clienti insiste continuamente che io restituisca solo le pelli o accetti una sostituzione, ignorando le mie ripetute richieste di restituire l’intero set. La comunicazione è stata frustrante e lenta, e sembra che non comprendano né riconoscano i problemi.
In generale, il prodotto è difettoso, pubblicizzato in modo ingannevole e l’assistenza clienti è inefficace. Non posso assolutamente raccomandare questo acquisto.

I bought skis with bindings. Customer support immediately confirmed that the goods were available. After placing my order, everything arrived in the Czech Republic within four days. I can recommend them, a very good experience. Thank you.

I ordered a sleeping pad from here and for a week I didn't receive any notification from Sport Conrad. When I finally asked about the order, they just rudely announced that the product was out of stock. I had to separately demand a refund and now I'm waiting for this to happen. I don't recommend this store.

Bought a snowboard and reached out when no tracking number appeared. Their response? Delivery by the end of January. Three months for a snowboard. Impressive. It takes real talent to turn a simple order into a test of human patience. An absolutely flawless display of incompetence.

Bought a 200 pound pair of boots. Paid 15 quid shipping then was subject to a customs charge of 82 pound. Wasn’t paid clear at checkout and when emailed sport Conrad didn’t want to know. Nearly 100 pound to ship a 200 pound pair of boots. Terrible company and service

Avoid. Bought shoes from them which were slightly too big so I returned them. They told me I had to pay the full amount of the replacement shoes of the correct size so I did. The new ones arrived and fit but they wanted to charge me a €50 restock fee for the returned ones.
When I argued this they just send me back the shoes that don’t fit! They say they are a member of trusted shops but this hasn’t helped at all.

Ordered a backpack to be shipped to Spain, never received the backpack, at first customer support responded, then ghosted me. So I'm left with no backpack, no money and no reply.

EDIT: it took some time, and communication wasn't great, but they solved my problem.

The Team at Sport Conrad have been great, resolving a complex order issue, faultlessly. Despite cross border returns they worked persistently to resolve the issue. Strong recommend to buy again.

I ordered my skis and a week later the product arrived. Once I opened it they where completely other skis so I called customer service and there was this man who was very rude to me and was shouting on the phone. After that I could not figure out what to do, so I emailed them and there was this very helpful girl named Kathi who helped me. So she explained to me what had happened (my skis went to the wrong customer and I received the customerˈs skis). She immediately sent me the code of the label to sent the product back and when it arrived they sent the right product that I had ordered. I was supposed to wait 8 days but I ended up waiting 21 days...

I recently purchased Marker Duke PT16 ski touring bindings from Sport Conrad, and unfortunately, my experience has been nothing short of frustrating. After a few months of use, I discovered that the bindings were faulty, which led to me sustaining injuries during my skiing trips. Not only is this dangerous, but it's also incredibly disappointing given the trust I put in a reputable company like Sport Conrad.

I promptly reached out to their customer service team, explaining the situation in detail. I even went the extra mile to obtain a written report from my local ski shop confirming the faults after they carried out tests on the bindings – a request made by Sport Conrad themselves. Despite providing all the necessary documentation, I am still waiting for a solution, and it has now been over six weeks with zero resolution.

I’m shocked by the lack of urgency or communication on their part. This has been a very poor experience, especially given the safety concerns involved. I would not recommend purchasing from Sport Conrad unless you're prepared for potentially unsafe products and an unresponsive customer service team.

I sincerely hope they will address this issue soon, but as of now, I am deeply disappointed.
It would be nice to actually get a response from you. My order number is RK15/32810

I've given a 3 star mainly for fact that to get my £330 skis I had to pay UPS £87.59, which wasn't made really clear at the point of checkout, although it is in the small print I subsequently found out.
I had only just ordered a set from Holland and had no such issue, paid the price of the skis and they arrived.
On a separate note, had a devils own job getting UPS to take the payment such that I have two pending transactions on my credit card and one accepted one on my debit card which meant they would deliver.
Skis were as ordered and set up to boot size, although you will need to adjust bindings to suit weight/ability.

I was very sceptical whether to order skis from Sport Conrad or not based on a lot of bad Trustpilot's reviews. I ended up ordering pair of nordic skis and pair of poles for much better prices than anywhere in Slovakia. Order process, payment and delivery went smooth. Delivery took 3 days, goods was without any damage. Based on this I would recommend buying here.

Situation may of course change when there's warranty claim / wrong or damaged goods is delivered etc.

I purchased a pair of FISCHER top of the range ski boots model RC4 BOA 110 MV GW but unfortunately they came scratched both of them,
Apparently there is no quality control on the delivery otherwise it´d have been detected at the shop
Will never buy again at sport conrad

After ordering and paying for skitouring boots, I didn´t receive any confirmation email. The Sport Conrad Team only responded after emailed them asking what had happened. They pointed out that i had made a small typo in my email address. They resolved everything, and the boots were delivered to Slovakia in an incredible 3 days.
Despite the disappointing reviews I´ve read about the Sport Conrad store, my experience was excellent. Fast, polite and efficient communication, incredibly quick delivery and the package arrived in perfect condition.
I highly recommend this online shop!

Bought skis for daughter Christmas 9th December £270. Today get invoice from ups demanding £70 not impressed no mention of this future charge

After my one star review (two days ago) I got an email saying I would receive an email with an invoice as well as a tracking number for the order that day, and of course I got nothing. This company is the definition of a nightmare. NEVER order from them. Truely incompetent customer service and I now doubt if they even have the product I ordered. The only way for them to save the situation now would be to do an expedited delivery (2-3) days, which they almost certainly won't do. These guys are garbage.