Sport Conrad Reviews 

Very difficult to get feedback from their Customer Service. When you get it, it's so vague.

Not giving 0 stars because it is not possible. Made an order 8 days ago, over 800€. When ordering I was told that it would take 4-5 days to deliver. Its been already 8 days and I’ve got 0 news from them. I contacted via website and via Instagram and they didn’t give ANY response. Not a single message or excuse. Ridiculous service, never buy or trust them. They show good stuff and competitive prices and delivery times which they don’t take responsibility of. It’s been 8 days and the parcel for delivery is not even created. I’d love to get some information about what is going on but it appears to be impossible. So upset.

Update:
After several days with no response, today I received an email saying my order was about to be processed today. Right after this, a worker decided to FULLY CANCEL my order based on my question made 4 days ago. I asked if a refund was possible. The worker decided that was an order and cancelled my order. So after 10 days waiting for the order to be processed, when it gets processed, a worker decided to fully cancel my order and blamed me for his mistake. Obviously I did not receive my money back yet. I’ll be waiting for a lot of days like they always do. So they will have my +800€ blocked for more than a month and not gonna send my package. WORST EXPERIENCE EVER. NEVER BUY HERE. I am filling legal report to the authorities because it looks like an habitual way to do and it is a scam.

Update: As you see quoted from my email that was a question not an order of cancellation. Not even asked for confirmation to cancel my order. I was just checking my options because it was 10 days after ordering and I didn’t received any information.
Another lie: THE MONEY IS NOT IN MY ACCOUNT today 17th of January…

Good price, delivery time according to the website is absolutely unreliable, shipped 5 days later than according to their website it should have been delivered.
I do not recommend if you want to have the goods on time. Their service has always just put me off.

Searched, ordered and paid for the product (Elan 94 Tour Skins) that ended up being used, using my iPhone. Only the final screen that shows payment details (#4 in the process) showed word "tested" that was really easy to miss, as that is the screen where the customer is already focused on payment details, not on product selection. I don't believe trustpilot allows me to upload screenshots, unfortunately, but feel free to contact me.

All the previous pages (search, add-to-cart and the cart shown!) only show the name of the product, with no mention of the fact that this is a used product.

Finally discovered that this is a used product by looking at the confirmation email that shows word "TESTWARE", that was sent more than 4 hours after the order was placed. The first email that I received before that only said that the order is being processed, with no mention of the product being ordered, noting that the order cannot be canceled.

Emailed Conrad sports, complained about the process, and received a screenshot of the *desktop* product page that shows "TESTED product" words. Maybe so, but not the mobile page, for which the merchant is also responsible. What about the search page? The word "tested" or "testware" should be visible right away, in the title of the product.

I also noticed that the merchant likes to use words "clearly" in their response to other complaints. They also used the word "clearly" in the response to me. Nothing was clear here. This was deceptive, and I now believe that this was deceptive on purpose. After I provided screenshots of the mobile pages used for purchasing the product there is no response from Sport Conrad, three days already.

In their response, they offered to return the product at my expense. But in order to return it, I have to pay shipping to me (they will not refund this), customs duties (in order to take possession of the product), and shipping back, which all together exceed the product value.

I will refuse delivery and ask my bank to do a chargeback. Not sure if this will succeed or not.

Stay away from this merchant. I made thousands of orders over the last 25 years, and only had a problem twice. I don't believe this is an accident.

Note to trustpilot: please allow ability to upload images / screenshots. Other users need to be able to see this.

Reply to merchant's reply: this is just not so, the merchant sent me a screenshot with dimensions of a screen that simply does not exist. 357 x 891 pixels, with "Add to Cart" button at the bottom cut off. A phone with such proportions does not exist, yet the merchant claims this is a Samsung phone. This is undignified. Just unbelievable.

Update a month later, on Feb 11: My bank approved sending my chargeback request to Visa, and now the merchant is asking me to remove this review in exchange for them not contesting it. No dignity whatsoever. I declined their offer. See below. Do you really want to buy from these guys? Stay away.

Sport Conrad 16:19 (6 hours ago) to me

Dear Mario,

the skins are back with us.

Please amend the comment on Trustpilot and we will refund the skins back to you.

Please send me also a screen shot of the new comment in the Trustpilot portal.

Waiting your reply.

Mit freundlichen Grüßen/Kind regards

i.A. Klaus Kriegisch
Customer Service – Versand/Online Shop

I would not recommend this site to anyone needing items shipped to the UK. Initially, I chose this site because it appeared to offer good prices. However, I ended up paying around 35% more than the listed price due to VAT and shipping fees.

To make matters worse, they only ship to the UK if your order exceeds €175. This means you’re paying at least €35 (20%) for UK VAT, €15 for shipping, and at least €10 more for clearance fee plus customs duty. You will be charged additional €60 on top of your bill automatically. I could have purchased the same items within the UK for a cheaper price.

The item I wanted originally was listed at around €70 on their website, but I ended up spending over €200 more due to the minimum order requirement and all the additional fees.

Please do the math before being tempted by their "good prices"—they're not as good as they seem.

We have ordered skies from here two times. Nothing bad to say. We live in Finland and still deliverytime was guite fast. Prices are good, and products also.

Very happy with my Fischer Twin Skin Race Nordic skis 🎿

Super fast service and delivery! I was pleasantly surprised.

Conrad Sport is really the greatest outdoor shop. People who work and they knowledge about equipment and advices. Also they always help with questions about packets and stuff what you ordered.

Dusko

Great quality and service. I made a mistake in the binding size on my ski, and they offered a very generous solution. Definitely recommend!

I received a pair of shoes where one of them has a defect inside. There are irregularities around the toes compared to the right foot. I previously had another pair of shoes without this issue. The customer service refunded my order along with the shipping cost of the initial shipment, but they did not refund the return shipping cost.

It was also mentioned that the last pair of shoes had the same irregularity. Had I known that Conrard Sport was an outlet store selling lower-quality versions of manufactured items, I wouldn’t have ordered from this site.

Additionally, the handling of my complaint was erratic, and I had to follow up to find out what was going on. After my follow-up, the initial shipping costs were refunded, but not the return shipping costs

The quality of a store/company is demonstrated not only by sales but also by warranty care. In my case (ski boots), the problem was solved very quickly. I recommend!

I recently bought a tent from sports Conrad and didn’t receive an email with an order confirmation I contacted their customer service team and they replied and helped me out within minutes I’ve never had better customer service the website is helpful and has all the information I needed one of the best independent outdoor shops I’ve seen so far really empowering the outdoor industry

Sport Conrad's system chopped off part of my address, resulting in my package being stuck in the Parcelforce London depot. When I contacted Parcelforce I was told that since it is an international delivery, only the sender can correct the address, otherwise, the package will be returned in 3 weeks to Germany. There was no help from Sport Conrad; I had to contact DHL Germany myself, who miraculously managed to sort things out. At no point did Conrad take responsibility for botching my address. Also, the information regarding additional shipping and import costs is very unclear. For instance, while their website specifies a 15 euro shipping fee, the £12 Parcelforce 'handling fee' remains obscure. Overall, a costly and frustrating experience that will not be repeated.

Super fast delivery - placed order on a Tuesday and delivered on Friday (to ASIA)! Skis and bindings came exactly as promised. My e-mailed questions were always answered within a few hours. I have taken the skis out to play and have no issues with them. Perfect shop with extremely good prices. Keep it up! I am so impressed!

All items arrived in time in expected quality. Cheap price, pleasantly surprised

They shipped quickly. That's about as far as it goes for the positive. They tried to sell me returned goods as new. I might not even get to use these boots and would then sell them on but without the original box and packaging how am I to do that at close to what I paid. Worst still they admit they are probably returns and the box was damaged so instead of sending back to Rome SDS to be repackaged they are trying to fob the off on me. They may well be ex display or even a shop demo pair, who knows They refuse to provide a return label to send them back. Trying pull a fast one and it's going to cost me to send them back. Scam at worst and shaddy at best. You have been warned.

Bestilte ski og bindinger, virkelig god service, alt var perfekt og de optimerede touring set-up’et uden mere beregning, og på deres eget initiativ!

Levering og behandlingstid var i top!

Bought skis/bindings from UK, then the stress of how things would turn out with Customs/VAT/Delivery - I shouldn’t have. Simple process of paying net cost to SC and then simple process of paying VAT/fee to UPS online. Total cost was exactly as detailed on SC web sales page, so absolutely no issues. Delivery time was far sooner than advertised (about 5 days total, including binding mount) and skis/bindings were 100% as expected. Price on sale was unbeatable (60% off Blizzard Hustle 10 skis). Perfect service, can’t fault at all

I ordered two pairs of skis Monday noon and wrote to the sport Conrad team if they could prioritise this shipment as I needed them before departure on Friday that same week. It was estimated to arrive on Friday.

I received the two pairs of skis Thursday afternoon with express shipping without paying extra!

Thank you for getting them to us in time. Well done team!

Ho ordinato un paio di sci, sono arrivati perfetti, in tempi brevissimi e tutto tracciabile a dovere.
.
I ordered a pair of skis, they arrived perfect, very quickly and everything was properly tracked.