I was refunded the purchase of my tv after getting notice that the part to repair was out of stocks. A larger Samsung was offered. However. It is too large for my cabinet. A smaller LG was offered. I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, after the technician that was sent to fix the problem. And broke it more, or it was an unfixable. My experience with replacement by the insurance was to say the least outstanding So I replaced... See more
I have your coverage on my consumer cellular phone and I have only used it one other time. I'm very happy the way your representatives have helped me every time I have called. Thanks for the great se... See more
I was really dreading going thru the process of making a claim for the Roku tv. We purchased. I waited to the last minute when the warranty was about to expire. When I first called it was as expected.... See more
Company details
Written by the company
Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.
Allstate Protection Plans
Written by the company
- When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
Contact info
360 3rd St. 6th FL, 94107, San Francisco, United States
- socialhelps@squaretrade.com
- www.squaretrade.com
4.1
Great
31K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It’s a SCAM. Even the expensive coverage.
You guys upcharge saying” oh hey since you bought a 300$ item the 125$ protection plan will cover accidents and anything. But when you go up and try and claim you find out the 125$ one is the STANDARD ONE SO YOU THINK YOU GOT COVERAGE BUT YOU DONT. And they say pay out of pocket for the device to get fixed and we’ll give ya a gift card vs actually doing something. Don’t buy I’ll protest in Walmart holding a sign. I have the money to get the accident one, it’s more of dishonesty and thievery at the end of the day
May 16, 2026
Unprompted review
Reply from Allstate Protection Plans
Hello Nathaniel Reitz,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not cover physical damage. While SquareTrade does its best to assist all our customers, we can only approve claims within the specifications of the coverage purchased.
Again, we sincerely apologize for any inconvenience you've experienced thus far. However, we would appreciate the opportunity to further review the case and determine if additional assistance can be provided. If you would allow us, please email socialhelps@squaretrade.com and include "Trustpilot Review" in the subject line, along with any helpful information such as your protection plan ID or contact details. One of our specialists will examine the claim and follow up with you directly.
Thank you,
AA
Easy to submit claims.
April 24, 2026
Outstanding Service from Allstate Protection Plans
I can't say enough good things about Fredrick William and the Allstate Square Trade Protection team! They were quick to respond to my claim and more than fair in compensating me for the need to rent a replacement for my Z 24-120 lens while it was sent to the factory for repair. I continue to purchase all my gear from B&H in part because of access to their exclusive accidental drop and spill program.
April 24, 2026
Phone was sent to them Monday received…
Phone was sent to them Monday received Tuesday every time I call for a update they tell me to wait til the end of a day for an update that was since Wednesday and I have no update or my phone back yet
May 11, 2026
Unprompted review
Reply from Allstate Protection Plans
Hello Matt Mcdonald,
We are sorry to hear that you had difficulty getting an update on the status of your claim.
SquareTrade strives to make the claim process as hassle-free as possible. For Mail-In repairs, we guarantee a five-business-day turnaround from the day your device is received. While the process is typically quick, there may be delays if crucial parts need to be ordered. If this happens, our goal is to ensure our specialists provide you with the necessary support and the most accurate claim assistance. We apologize that this was not the case for you.
One of our specialists has contacted you to discuss this and ensure that appropriate support is provided to resolve your issue.
Thank you,
TD.
A lot easier than expected
A lot easier than expected. Great customer service and fast turnaround o replacement.
April 24, 2026
Company is asking for receipts to…
Company is asking for receipts to refund me on protection plans I don’t use they are holding my money hostage
May 15, 2026
Unprompted review
Reply from Allstate Protection Plans
Hello Maxwell ,
We apologize for any difficulties you have experienced canceling your protection plan.
SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. In this case, the customer's account was reviewed by SquareTrade's Trust & Safety team to confirm the integrity and security of the account in question. However, there are necessary actions customers must take to help us move their request forward, such as submitting proof of purchase. We require receipts to verify essential details that affect the protection plan, such as the item's price, date of purchase, and serial numbers (if applicable). This is done to ensure that the information regarding the request is verified, to prevent misrepresentation. We are sorry that this resulted in the consumer's request still pending the completion of this process.
In this case, we were happy to assist the customer and provide additional support regarding the customers claim. We hope to provide better experience in the future.
Thank you,
AB
I don’t like speaking to a BOT
I don’t like speaking to a BOT. Then be dragged into a long draw process to get things resolved
April 13, 2026
Reply from Allstate Protection Plans
Hello customer 6,
We’re sorry to hear about your recent experience with your claim.
SquareTrade strives to provide our customers with efficient and effective resolutions, as our goal is to eliminate any issues that might cause delays. In this case, your account was reviewed by SquareTrade's Trust & Safety team to confirm the integrity and security of the account in question. This process ensures that the information regarding the claim is verified to prevent misrepresentation. We apologize that this has resulted in your claim still pending the completion of this process.
In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future.
Thank you,
AB
The total experience was good
The total experience was good. The app was a little confusing to get to the product
April 24, 2026
Always easy to navigate!
Always easy to navigate!! Easy to get a replacement/refund! Sooooo easy to use!!!!! Wonderful customer service by knowledgeable, courteous and reliable agents!!!!
April 24, 2026
An extended warranty
An extended warranty for your homes appliance's . Its not a scam. It broke they tried to fix it. Couldn't and , 2 weeks later original price paid returned to me in a check.
April 24, 2026
Decent experience, but could've been more streamlined
Got compensated a fair amount for the defect on the used keyboard I bought, but I don't understand why the Squaretrade website wouldn't let me complete the claim online. They made me call a representative and sit on the phone for 30 minutes with him to give him all the details I could've put into an online form in 5 minutes, which was a pain.
April 24, 2026
It’s easy to file your claim & get the…
It’s easy to file your claim & get the results in a timely manner .
April 24, 2026
I can't even finish my claim online…
I can't even finish my claim online because the submit button won't light up. I bought a water softner 2 years ago that is not working. I contacted me and they want to know what is wrong with it. I have no idea but there is no one in my area that can fix it. I have filed a complaints at the better business bureau because I can't seem to get any help from them.
March 16, 2026
Unprompted review
Reply from Allstate Protection Plans
Hello Connie Phillips 1,
We’re sorry to hear about your recent experience with your claim.
SquareTrade strives to provide our customers with efficient and effective resolutions, as our goal is to eliminate any issues that might cause delays. In this case, your account was reviewed by SquareTrade's Trust & Safety team to confirm the integrity and security of the account in question. This process ensures that the information regarding the claim is verified to prevent misrepresentation. We apologize that this has resulted in your claim still pending the completion of this process.
In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future.
Thank you,
AB
In the end
In the end, I was very happy with Home Depot and the warranty. I would do it
again and am glad I purchased it.
April 24, 2026
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