I was refunded the purchase of my tv after getting notice that the part to repair was out of stocks. A larger Samsung was offered. However. It is too large for my cabinet. A smaller LG was offered. I... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Well, after the technician that was sent to fix the problem. And broke it more, or it was an unfixable. My experience with replacement by the insurance was to say the least outstanding So I replaced... See more
I have your coverage on my consumer cellular phone and I have only used it one other time. I'm very happy the way your representatives have helped me every time I have called. Thanks for the great se... See more
I was really dreading going thru the process of making a claim for the Roku tv. We purchased. I waited to the last minute when the warranty was about to expire. When I first called it was as expected.... See more
Company details
Written by the company
Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.
Allstate Protection Plans
Written by the company
- When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
Contact info
360 3rd St. 6th FL, 94107, San Francisco, United States
- socialhelps@squaretrade.com
- www.squaretrade.com
4.1
Great
31K reviews
Asks customers to review
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Ring repair
Starting out, it was a challenge because we were told that you guys did not do repairs on the ring. We had the ring repaired before for the same problem. We didn’t spoke with a manager, and they took care of the whole thing like they did the time before everything got dead once smoothly.
April 24, 2026
So far
So far, it was a very easy experience, I am waiting for my refund check as of now.
April 24, 2026
Quick service and follow through
April 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unprofessional
I Have a claim they asked me to to send via email certain information I sent it they ask a week after. I send it . Week after ask for more information , I send it I call today now they want a video and that shows the device and the aIMEi number I already sent pictures of the device receipt, date on the pictures . I provided everything they asked I call the check and they asked for different things I sent them and they keep asking for more.
May 15, 2026
Unprompted review
Reply from Allstate Protection Plans
Hello Sebah Giles,
We apologize for any inconvenience or frustration faced during your recent claim.
However, we would appreciate the opportunity to further review the case and determine if additional assistance can be provided. If you would allow us, please email socialhelps@squaretrade.com and include "Trustpilot Review" in the subject line, along with any helpful information such as your protection plan ID or contact details.
One of our specialists will examine the claim and follow up with you directly.
Thank you,
TD
The team was very helpful and processed…
The team was very helpful and processed the claim promptly.
April 24, 2026
It took a little bit longer but they…
It took a little bit longer but they try to resolve by repairing and it didn't solve the issue and Refund was issued.
Overall Happy with the service
Thank you
April 24, 2026
It was very easy dealing with your…
It was very easy dealing with your staff. They were very responsive and made my day very pleasant and easy. Thank you.
April 24, 2026
If I could give this company a zero…
If I could give this company a zero star I would. I have been trying to get a claim settled for over a month now. When I speak to the claims representatives or service representatives, they tell me that everything has been processed. I spoke with a manager yesterday who quite rudely told me that I should be expecting my refund by end of day yesterday even though I received an email on Monday saying it would be in my emails by Tuesday and still today have not received anything. Again, I do not recommend this company.
May 14, 2026
Unprompted review
Reply from Allstate Protection Plans
Hello customer,
We apologize for any frustration or delay you experienced during your claim process.
SquareTrade does its best to provide customers with efficient and effective resolutions, as we strive to make the claims experience as hassle-free as possible. We also work hard to ensure our specialists deliver accurate and friendly service. If payment is not received within the specified timeframe, our goal is to resolve the issue before it causes any further delays. We apologize that this was not your experience.
We’d really appreciate the chance to take a closer look at your case and see how we can better support you. If you’re willing, please reach out to us at socialhelps@squaretrade.com with “Trustpilot Review” in the subject line. Including details like your protection plan ID or contact information will help us locate your file quickly. One of our specialists will review your claim with care and follow up directly.
Thank you,
AB
They dont make claim hard to file and…
They dont make claim hard to file and deliver good service
October 17, 2025
Bad-faith claim handling: technician refused to install part they shipped — fridge still broken
Avoid this protection plan. I paid $295 for a 5-year Home Depot Major Appliance Protection Plan administered by SquareTrade and underwritten by Allstate. When my KitchenAid refrigerator's water dispenser failed (a covered mechanical failure - failed inlet valve), SquareTrade actually shipped the replacement part to my home and dispatched a technician.
Then the technician REFUSED to install the part. He claimed my reverse osmosis water supply lacked pressure. I disproved this on the spot, in front of him: I disconnected the supply line, ran it into a bucket, and showed it filled 4 cups in one minute. More than enough pressure. He still refused to perform the repair and left.
When I called SquareTrade to escalate, the rep told me twice the technician found "no problem" and then HUNG UP ON ME. I emailed video evidence. They promised a supervisor callback at 10am-12pm the next day. As of 1pm, no supervisor has called. The fridge is still broken.
SquareTrade also refused to honor their own 7-Day Service Guarantee in Section 4.G of the contract, which entitles me to $50 because the repair wasn't completed within 7 days of the initial visit.
This pattern looks systemic. The BBB profile shows 2,315 complaints against Allstate Protection Plans in the last 3 years. SquareTrade appears to use "no problem found" technician diagnoses as a routine way to deny covered claims - even when they've already shipped the replacement part in advance.
I've filed complaints with BBB, FTC (Report #201708996), Nevada Attorney General, and Nevada Division of Insurance. If you're considering this product: don't. If you already own one: keep every document and be ready to escalate to your state regulator.
May 4, 2026
Unprompted review
Reply from Allstate Protection Plans
Hello Sylvain Bross,
We’re sorry to hear about your recent experience with your claim and understand how frustrating this must have been.
At SquareTrade, we strive to provide efficient and hassle-free resolutions. Appliance claims often involve coordination across multiple teams to ensure the best outcome, but our goal is always to make the process as smooth as possible. We regret that this was not your experience.
A specialist has reached out to you to discuss your case and ensure you receive the support needed to resolve your issue as quickly as possible.
Thank you,
TD
These plans are garbage
These plans are garbage. Bought one for a used computer on eBay and when the computer failed, was sent back and forth between them and eBay before allstate basically said it was a pre existing condition and they wouldn't cover it. Then when I complained, they said it was within a 30 day no coverage period which makes the one year warranty not even a year. Waste of time and money.
April 30, 2026
Unprompted review
Reply from Allstate Protection Plans
Hello Brian BeamerMT,
We apologize for any inconvenience or frustration faced during your recent claim.
We would appreciate the opportunity to further review the case and determine if additional assistance can be provided. If you would allow us, please email socialhelps@squaretrade.com and include "Trustpilot Review" in the subject line, along with any helpful information such as your protection plan ID or contact details.
One of our specialists will examine the claim and follow up with you directly.
Thank you,
TD
Well I'm just getting my lawn mower…
Well I'm just getting my lawn mower back today(May 13 2026)so it's been a month so it has cost me over $230 to have my lawn attended to.
April 13, 2026
All protection plan was a great…
All protection plan was a great experience claim resolved am with kind help
April 24, 2026
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