London Stansted Airport Reviews 

Everything is focused on getting your money, but when they've got it there's nowhere to sit while you wait.

A thieving system for collecting money for driving up to the terminal. No barriers, just a camera-controlled passage. Night flights when people return home half-aware and tired. Anyone can forget. No warning, an immediate fine of £100, or £60 if you pay upfront. That's theft in my opinion. I'll avoid this airport if I can.

After booking a rogue meet and greet carpark unintentionally (Safe Meet and Greet) which is nothing to do with Stanstead airport but they operate from their Orange carpark. Stranded after being told they were having a drivers strike and couldn't bring my car to me and wanted me to go alone in an unmarked car with a guy who couldn't/wouldn't confirm who he worked for or give us the address of where the cars were parked! (Along with several other scammed customers) Mark who works for Stansted airport came and saved the day!! He took a Stanstead minibus and drove myself and partner and the other stranded passengers to the carpark to collect our cars! Total hero!! Mark deserves a fat promotion!!

The security area was extremely busy this evening but moved very quickly.
One of the security team ( a gentleman who has a fabulous grey moustache and beard) was friendly and witty. His infectious enthusiasm and friendly disposition made the experience fun for everyone in the queue.
Well done!

Still a national embarrassment. Filthy dirty, bins overflowing, toilets just grimy, and only big enough for 1% of the people who need them? Honestly does th management team even visit this airport? If there is a queue for the toilets THERE AREN'T ENOUGH TOILETS!!!
£7 to drop someone from off, which you can’t book in advance? What can’t your computers cope with that? Or is it just another money grabbing opportunity? Sack the whole management team, you f it’s getting worse not better remove their licenses

It’s such a shame that it’s being allowed to get into such a state! Rubbish all over the floor where people are seated, some toilets are broken and why is there still carpet, grubby and worn. It’s catching up to Manchester, getting the title of ‘worst airport in England’.

I was treated in an inhumane way by a very rude woman who was part of the staff. They made me pay because my bag was too big and that’s ok, my fault, but she treated me so bad I had a breakdown in front of everyone. unacceptable

Having written to the CEO of MAG (Manchester Airport Group) who run Stansted airport. The CEO was too above me to reply to me personally and got a manager futher down the line assistant manager to email me ,. Once again there has been a big crash yesterday In Takeley regarding the parking which Stansted Airport CEO tells me it is illegal parking by fake park and ride companies which we all know is nonsense.It is because of the sky high prices Stansted chooses to charge people to park to go on holiday so they park in the surrounding villages ie Takeley main road ,. I got onto them after the latest crash and basically got alot of drivell. When are Stansted airport going to liase with the essex highways and get these red lines put in along the road in our village they have been promising for 2 years now.?? Again yesterday a serious crash with 4 cars involved going around parked cars on the main road, I have sent the email regarding the crash to the CEO which has been ignored this time around. Someone is going to get seriously hurt also the disrespect by Stansted airport regarding our village is Unacceptable . Get together MAG Stansted Airport and sort this out before some dies ,,,, PS why is MAG stansted airport not on trustpilot to complain directly? I just hope there isn't a death oon because I have wrote and the reply was frankly rubbish. I am keeping the emails for the newspaper should any futher incident happen.Signed A concerned villager who has to live this parking daily,

Abslolutely appalling!! You can't transfer from one flight another without first leaving the airport through customs just to start all over again through securety. Idiocracy at its finest!

On 12 February at around 10:00 AM I bought a couple of chocolate boxes, water, and a Lacoste perfume from Stansted Airport. At the main checkout desk, the cashier asked whether I needed everything in a bag, and I understood that all my purchased items would be placed inside it.

After leaving the store, I went to Gate 48 for my flight. While on the plane, I opened the bag and was surprised to discover that the Lacoste perfume was not inside, even though I had paid for it.
Absolutely disgraceful

Unfortunately, my experience at this airport was disappointing. The behavior of the security staff came across as rude and dismissive, which made the process stressful and uncomfortable. I hope improvements are made, but at this time, I would suggest choosing another airport if possible.

Standing in a queue for security now for 40 mins. Only 4 out of 11 lines open. Terrible service.

I like this Airport, it is much more organised than LHR. Easy to commute from London.

Sadly I have to use airport all the time. The security are incredibly rude to a point where I challenged it this morning. Disgusting behaviour from staff that seriously needs addressing. Who exactly do you think you are talking to paying customers that way. Managers are clearly doing a useless job at managing their staff. Do better!!!

We arrived on time to allow for booking in at assisted passage and security.
My wife’s mobility scooter stopped working at security so I had to disengage the motor and push it through the security scanner with her on it and then be sent back to be physically searched and return to the conveyor scanner, all of this while trying to get two hand luggage with medication and necessary scooter equipment through the scanner, the security staff where the worst I have ever encountered and not the slightest bit interested in the problems I was having.
I managed to get a scooter working after getting through security but nobody came to see if we needed any help.
Unhelpful and dismissive

In future we will arrive three hours before as we had to be rushed through for boarding on this occasion.

Over commercial airport. This time they have revamped assisted security. No chairs. 80 year olds trying to put their shoes back on. It's degrading to have to watch.

This time around we decided to try the Escape Lounge in London Stansted Airport. I find it quite astonishing that an airport of this size only has ONE airport lounge!! The Escape Lounge. We arrived at 4.30am in the morning and had already purchased our tickets via DragonPass expecting to be admitted into the airport lounge upon arrival! there was a qiue of around 30 people in a line. We were then told that people who had booked with an appointment were being admitted first. Now this would be obvious, and although it was disappointing, we waited to see how long it would take to get in. 30 minutes later, we arrived at the front of the queue at the desk. We were then told we must give a name, contact information, such as email and UK telephone number. We would then get an email or SMS to tell us when we could enter the lounge! It wasnt worth it considering we would be in the lounge with little time to spare. Other Airports such as Gatwick Airport, Heathrow Airport and Bristol airport have mutliple lounges! I swiftly asked for a refund, and will not be using the Escape lounge again! Stansted Airport need to revamp their WHOLE lounge experience at their airport! Other airports far outshine their experience!

Why are you allowing a rogue company run a parking scam? We drop people off for £7 which is ridiculous and then we have a day to pay which in my case I was late and have a £100 fine. This is NUTS. I refuse to fly from or have anything to do with this airport again. Sooner go to Heathrow or Luton.

Awful staff experience whose priority was rushing us through their services as quickly as possible with little patience or regard to wellbeing.

Absolutely shambles. You have to get there 3 hours before a flight to Edinburgh due to staff shortages. On the way back we were kept on the plane for 25 minutes as no steps were there and then sent through a wet car park after collecting our suitcase into the train station and out. You want to be a top airport try getting your act together as you are representing our country. We are pensioners and my wife is partially blind so it was not a nice experience.