London Stansted Airport Reviews 

Flew from Stansted Airport and found the staff very rude and unhelpful. Long delays getting through security. The staff were in no rush to help get people through even some people were going to miss their flight. No pleasantries from security staff although the staff at duty free were lovely.
The airport is dirty and badly signposted.
Would not fly in or out of here again.
Would advise against using this airport if possible.

I am almost sure there is a health and safety issue here, as the amount of people in such a confined area for a protracted period of time is tantamount to reckless endangerment.
Also I would not like to rely on the competence of staff in an emergency based on todays observation.

So new security screening machines, same 100ml rules , fast track took one hour, as they figure out how to use the machines which during my sojourn crashed , lengthening an already abysmal experience

What a mess. I arrived at Stansted two hours before my flight, as instructed, and the security area was absolute chaos. The queue was enormous — not because of passenger volume, but because several security lanes were closed. People were waiting for over an hour, with no clear communication or urgency from staff. To make matters worse, some of the security personnel were noticeably rude and dismissive. A really poor experience overall.

Now one of the worst uk airports. Security was unexceptionable slow with very long queue. Security staff were rude and obnoxious and when you land as a domestic arrival you are now herded on to busses like cattle, taken to a small arrival area with uncovered walkways, leaving you soaked if it raining. A terrible experience that won’t be repeated. Luton airport in future

1 hour of queues for security, staff shrugging shoulders, broken lighting, dark departure gates, dirty floors, information screens not working or displaying the wrong information. Thought we caught Stansted on a bad day, but it looks like this is business as usual at Stansted.

Rude and petulant security staff. Got shouted at by an angry girl for pushing my own tray onto the conveyor, imagine…she lifted it off, made me return before she put it back on again. Very strange people

My partner and I need assistance and the service we received was second to none, unfortunately cannot remember the guys name who assisted. The new walk through baggage control superb, the “ tractor “ to the aircraft first class. ALL the staff we encountered were courteous to us both. The new updated, and apparently there’s more to come was a vast improvement from the “ old” airport 10/10 rating

One of the UK's worst airports, avoid if you can.

Rude and obnoxious security staff. Lack of seats and chargers. Overall a very poor customer experience

The staff was incredibly rude and yelled at us for not understanding their sped-up british english. Ruined the jurney!

I love using Stansted Airport and stay overnight at the Radisson using Holiday Extras for Meet and Greet. However, this will be the last time I use Holiday Extras as owing to their website not recognising my email address, even though I have used them for years, I was charged twice for a booking next March 2026. Although they have informed me 3 times my refund is on its way they now say the booking has expired. That is because they are looking at an old booking when the one they charged me twice for is not until March 26! They have done nothing but delay everything they can, meanwhile I am out of pocket £268:28. You need some advice? Think twice about
HOLIDAY EXTRAS
David Francis

You only need to do the long walk from the blue car park to see they like to cut corners at Stansted airport. Half arsed covered walkways with sporadic trolleys attached to the supports that doesn't even extend all the way. Terrible lighting of signage and many lights out of use in this dingy lit entrance.. they do like cutting corners.

It doesn't take much to let you know its a half arsed airport when the ceiling is covered in decades worth of filth and detritus and it's dark and gloomy.

Security was fast but the duty free trail and lack of seating airside shows it's greed central.

The airport piers are dated and old. With bent ceiling tiles and loos with mops and devices to capture the leaking toilets and sinks.

This airport wants to be a good airport but it's all about money by the owners.

I wanted to use the free dropoff. It is on the website but there is no link to it and, other than saying it is in the mid-stay terminal, there are no details of how to use it. It just takes you to an area where you have to pay.
The fee of £7 at the airport is large so I do not want to use it.

Waiting in security for 2hrs+ this evening due to slow security and badly managed logistics. This airport should be studied in schools on how not to run security queues.

The entire area after the boardingpass scanners was completely full and overcrowded. What does Stansted do? They close the three open security lanes, keeping only two. When asking the staff how long time he thought it would take the response was ”around 40 min”. Good thing our flight was not leaving for another 2hrs and 15 minutes then… or so we thought, because getting through security and waiting in line took 2hrs and 5 minutes (!) and after going through the body scanners there was a havoc with the X-ray machines making ALL bags go to the ”extra assessment” line.

We had to run through the airport (which is built like a track and field course meeting a mirror-funny-house, with glass walls and maze-like halls) and arrived just in time with a terrible dry cough and sweat drenched to the core. The lady at the gate looked at those of us who managed and made EVERYONE push their hand luggage bags in the Ryanair ”bag-check” before boarding. I wonder how many of my fellow passengers this night that had to sleep on the airport…

I’ve travelled with work in Europe and USA for the past 12 years and seen my fair share of dubious airports and frustrating behavior. This is the worst airport experience in my life. Close it up, or staff up and enable your staff (!) the airport is obviously not fit for purpose.

The parking fees at this airport are outrageous. Not even Heathrow and Gatwick fees for short stay parking are this high. £18.00 for 1 hr. Don't park in the Blue Car park, it's the furthest one away from where you land!

Stansted Airport is a hell hole. The terminal is too small for the number of passengers. The airport owners do not care, because they know as long as the budget airlines keep offering cheap flights from Stansted people will put up with the cramped, rude staff and the rip off expensive poorly signed drop and collect car fees.

I had a terrible experience at stanstead airport today. I asked for an alternative to the radiation scanning machine and a team leader was called. She said she would go get another lady to take me in the room to search. The team leader read out all the conditions and then the young girl searched me. I asked her if she should be doing it there and she said yes and I asked the team leader and she said she didn’t. She said I’ve just watched her and she didn’t. I didn’t have a witness so it would be my word against these two women. I will be putting in a request for a dsar and to see if that was captured on camera or it was recorded as I think their staff need to be trained properly when dealing with us in that way. I came away so upset. The team leader asked if I was happy with the search I said was you and she said yes and I said well that’s on your conscience and she walked away. I questioned it and she could have handled it better and maybe noticed that the staff might need some better training.

Is absolutely terrible if u have connect flight, u still have to leave airport and go all the security and everything, same as u just arrive. It was absolutely shocking service, amount of people had stress, some people miss the flight, and we have more then 2 hours to connect to our another flight, no information or anything where to go with connect flights
, I have to stop and ask somebody two times. And security more u telling them u missing flight more slow they get. I hope I don't have to go to this airport again!!!!

Less organised than a piss-up in a pigsty - and just as clean. Personel were brash and on occasion just downright rude. Yelling at travellers for YOUR poor organisational abilities isnt going to make it better. I understand people get frustrated when standing in LONG queues, but those people shouldn't be the staff. Needed my shoes scanned, staff tells me to put my first foot up, then hits my knee and tells me "NO, your left foot". If you want my left foot up first, say my left foot first, not first foot - which bloody foot is the first one? And on top of that, physical contact is absolutely not required, desired or necessary!