Star Action Figures Reviews 

526
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products and their excellent quality, often arriving in mint condition. Many appreciate the fair and competitive pricing, noting the absence of inflated costs. The ordering and pre-ordering systems are highlighted as efficient and straightforward, making purchases easy and reliable. Reviewers frequently commend the fast and reliable delivery service, with items consistently arriving promptly and exceptionally well-packaged, ensuring products are protected during transit. The company's customer service receives high praise for its responsiveness and helpful communication, addressing queries quickly and concisely. Many consider this business their top choice for figures and collectibles, recommending it for a first-class experience.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the value, condition,... See more

Order

Consumers find order experiences to be overwhelmingly positive, with many praising the speed of dispatch and... See more

Delivery service

People report positive experiences with delivery service, consistently praising the speed and efficiency of... See more

Price

Customers had positive experiences with price, consistently praising the competitive and fair pricing, often... See more

Service

Reviewers mention positive feedback about service, with many praising the unbeatable and excellent service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered and pre-ordered numerous times for Star Wars Black Series and Transformers. Never had to chase orders and almost always delivered on time. Got great stock on their website and at more com... See more

Company replied

Rated 5 out of 5 stars

Star action figures has gotta be one of, if not the best sites to get your collectables from. I’ve been getting all my Black series figures (and countless other things) from them for years and never b... See more

Company replied

Rated 5 out of 5 stars

I’m not one for taking time to write reviews, but when companies are exceptional I like to let them know and recommend them to others. I have been collecting various figures, models and others items f... See more

Company replied

Rated 5 out of 5 stars

I’ve been using SAF for a few years now, and they have never failed to come up with the goods. Everything from the timely postage, the thorough packing and the pre-order system they use is nothing sho... See more

Company replied


Company details

  1. Collectibles Store
  2. Game Store
  3. Toy Store

Written by the company

Star Action Figures is one of the UK's leading independent retailers of action figures and collectables, supplying customers since 2001. We specialise in Star Wars, Marvel, Transformers, GI Joe and many other major brands, offering competitive pricing, fast delivery and decades of collector experience. Every order is packed under CCTV with full time-stamped dispatch verification. This protects our customers, protects our staff and ensures orders leave exactly as they should. When a genuine issue occurs, we resolve it quickly and professionally. We also operate in a niche where collectables attract a small number of bad-faith claims. Nearly all of our one-star reviews follow the same pattern - no supporting evidence, requests for partial refunds or compensation outside our policies or claims that conflict with the clear dispatch and delivery records we retain. We reply with the factual context so readers can see the full picture. The vast majority of our customers are honest collectors who simply want good service, fair prices and reliable fulfilment - and that is exactly what we provide. Our aim is straightforward: deliver the products people want, deliver them properly and stand by the evidence when disputes arise.


Contact info

4.8

Excellent

TrustScore 5 out of 5

526 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(526)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Great for Hasbro

Just received pre order Star Wars The Phantom Menace box of six. Great value, quick delivery and very well packed and happy to add to the collection.

April 2, 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Richard
Thank you for leaving us another 5* review!
We're really glad to hear you like the box set, we love it too!
We appreciate the compliments on our packaging, we always try our best to ensure that figures get to customers in the best possible condition.
We look forward to your future custom, have a nice day!

Rated 5 out of 5 stars

One of the very best place to buy action figures!

Fantastic shop, I purchased many orders without any issues. Speedy services and Packaging are both top quality. Star Action Figures do care about all collectors and driving the community with regular posts on facebook too. Thank you!

February 29, 2024
Unprompted review
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Reply from Star Action Figures

Hi
Thank you for your 5 star review!
We are glad to hear that you are happy with the service and packaging we provide. We hope to receive your custom again in the future!

Rated 5 out of 5 stars

I'm giving this company a 5 star review…

I'm giving this company a 5 star review based on my order and experience.
The communication with them was excellent and prompt (thank you Olly) and my pre order arrived faster than expected, double boxed and carefully packaged.
I've already placed another pre order with them and I'm going to be giving them all my future orders!
Thank you again Staractionfigures.

March 4, 2024
Unprompted review
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Reply from Star Action Figures

Hi
Thank you for your amazing 5 star review!
We take care in packaging our orders so it is great to hear that you are happy with the service we provide. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Always reliable

SAF are always reliable at delivering figures super fast and in bomb proof packaging.

February 23, 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Tristan
Thanks for your 5 star review!
It is amazing to hear that you like the service we provide and the way we package our orders. We hope to serve you again in the future!

Rated 5 out of 5 stars

Best action figure site in the UK.

Don't normally leave reviews but I give credit where credit is due. Been using staractionfigires for a while now. Infact it was through them I bought my first modern carded Star wars figure. Communication, packaging and value are second to none. There is no better UK site for action figures if you want piece of mind on the condition of the item you are receiving. 5 stars all day long.

February 27, 2024
Unprompted review
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Reply from Star Action Figures

Hi Keith
Thank you for your fantastic review!
It is great to hear that you are happy with the service we provide. We hope to receive your custom again in the future!

Rated 5 out of 5 stars

Fantastic company

Fantastic company! I've placed multiple orders. They dispatch on time, orders are well packaged, and the items are reasonably priced. Also some incredible sale items. Star Action Figures have never let me down and that's worth singing about.

February 16, 2024
Unprompted review
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Reply from Star Action Figures

Hi Theo
Thanks for your amazing review!
We work hard to provide the best service possible and we are glad to hear that you like the service we provide. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Thank you SAF!

I always find myself coming back here to browse the impressive range of figurines available. Website is easy to use, prices are incredibly competitive and items are packaged very considerately.

Perfect experience every time - truly a breath of fresh air when it comes to ordering collectibles. Thank you Star Action Figures!

February 12, 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi
Thank you for your fantastic 5 star review!
It is great to hear you like the range of figures we have available and prices we offer. We hope to receive your business again in the future.

Rated 5 out of 5 stars

Can't fault them, absolutely perfect

Bought about 5 or so figures from them and they've been fantastic, really quick shipping and decent pricing too. Constantly checking what they've got in stock as they have so much all the time. Highly recommend to anyone thinking of buying from them

February 3, 2024
Unprompted review
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Reply from Star Action Figures

Hi Max
Thank you for your 5 star review!
We are happy to hear that you are happy with the service we provide and that you would recommend us. We hope to serve you again in the future.

Rated 5 out of 5 stars

Over the last two years I've probably…

Over the last two years I've probably had 20-30 orders from SAF. Most recent package was just as good as ever. Great pre order policy and products are packed well. Usually sell figures £1/2 below RRP too, would fully recommend.

January 17, 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from this site!

My husband and I had bought the same figure for our son’s Christmas present so unfortunately had to return the item. I informed customer services of this and returned the item. They responded promptly and said no problem ….. once they received the item they emailed to explain that the item had arrived damaged so they could not process a refund and would return the item to me. I have had no contact since this and not received the item. After several ignored chasers I can only assume the company is acting fraudulently. Do not buy from this site!

December 20, 2023
Unprompted review
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Reply from Star Action Figures

One again like most one star reviews a one time only/new customer. First order. 1 star review. The pattern continues.

Customer brought and returned a figure.

No problem in returning a figure. But instead of returning it in the box it was received in, it was sent in a plastic bag, and as such the item was badly damaged to a point being far past resalable, so we could not accept the return.

The item has been returned to the customer. All within the legal time frame (bear in mind this happen just after Christmas)

There no "chasers" sent from the customer as claimed. But again given the timescales, one, if not two emails would have been more than enough to have claimed to have sent. Several in the space of a week seems a little over the top, whilst in reality we received no chasing emails.

Company is not acting fraudulently, figure was returned to the customer AT OUR EXPENSE and like 99.9% of customers you will have a wonderful experience shopping with us, but if you do buy an item from and want to return it, please use the box we ship it in, and please don't return collectable items in a plastic bag!!

Rated 5 out of 5 stars

Great First Purchase

Made my first purchase here recently for one of the James Cameron Avatar Figures, as it was a great price that I couldn’t pass up. Was dispatched and delivered practically next day and was well packaged to avoid damage, which was greatly appreciated. Such a shame they didn’t have the rest of the figures I needed/wanted, as I definitely would have ordered more! Will definitely use this place again to order figures, recommended! Thanks Star Action Figures :)

January 8, 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi
Thank you for your amazing 5 star review!
We glad to hear that you received your figure quickly and are happy with the service we provide. We look forward to serving you again in the future.

Rated 5 out of 5 stars

1st class

I made two orders recently with Star action figures one before xmas and one after the service and packaging is absolutely fantastic :)
I ordered a large bunch of star wars figures and sadly duplicated one when I noticed the mistake emailed them and they kindly stated I could change it over as its not been shipped yet but they cannot do this again, the figure to replace was a little more expensive than the duplicate but they didnt even charge me extra (which I would have happily paid) How great is that? They even said on one of the figures I purchase which was discounted online 'not near mint' - when it was received it looked absolutely mint to me however I know some of these star wars collector nerds can get very protective over a small blemish here and there. The packaging is outstanding and the choice of figures online absolutely 1st class this is my go to shop, keep up the great work guys and thank you

January 8, 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Jay
Thanks for your 5 star review!
It is great to hear you have received your orders quickly and are happy with the service we provide. We do our best to provide the customer with the best experience possible and we thank you for taking the time to leave this review.
We look forward to receiving your custom again in the future.

Rated 5 out of 5 stars

Always good experiences with this company

Always good experiences with this company. One time I did get the wrong item delivered, they sorted immediately and at the same time I asked the owner if they had a rare item in stock (which other companies were overcharging for). The owner let me purchase the item and included in the correct delivery. Top company- hope they're around for many years.

January 5, 2023
Unprompted review
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Reply from Star Action Figures

Hi
Thanks for your fantastic review!
We are glad to hear you are happy with the service we provide and the way we resolved an issue with your order. We look forward to serving you again in the future!

Rated 5 out of 5 stars

No need to doubt buy with confidence

I was sceptical at first about the website, because the item I wanted pertained to the American Market and was a limited edition. And, it was being sold at retail!! Too good to be true?! Normally there's an asss hohl seller/trader sticking on 100% mark up. I emailed regarding the figure and received a fast response, stating the item was genuinely in stock and ready to ship. I still didn't believe it was kosher!!! Then I thought, I'll take the gamble and get ready to report the rip off to my bank. Star Action Figures - how so wrong I was. Fast, secure delivery and reasonably priced postage - I'm used to companies trying to rip me off, some shyster squeezing an extra £1.50 profit on postage even. I am amazed. My experience with SAF has been so positive. I am delighted to have found this company. I cannot recommend enough to anyone debating buying online. Buy with confidence! Star Action Figures thank you so much (this review is from a real person, living in Northumberland UK)

December 14, 2023
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Richard
Thanks for taking time to leave an amazing review!
We are glad to hear you were happy with the service we provide as we do our best to give the customer the best service possible. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Excellent service

I used Star Action Figures twice now. and both times have been experiences have been very good. Good prices, and fast, well packaged deliveries. Coincidentally I live about 10 miles from them so would love to seem them open a retail store one day - or even a collection option.

November 3, 2023
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi James
Thanks for your great review!
We are glad to hear you are happy with your experience shopping with us and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Always 100% reliable, and outstanding customer service and communications. Superb.

It's been a long time since I've left Star Action Figures a review, but the reality is I could be leaving them one, had I the time and wasn't worried I'd look barmy, every few weeks. And every review so far would be a 5 star one.
As we approach a time of year with more gifts purchased, when more people want to know if a site they're not used to is reliable, this review's timely...
They're excellent on price, excellent for availability (especially when they have any responsibility for stock levels afforded them), and absolutely, 100% trustworthy, safe and reliable. An order made with them is entirely safe. Postage is always reliable and packaging is legendary amongst repeat customers.
Absolutely no way I could ever fault them. They care about their customers because they represent a love of the same products as we do.
Personally, I don't think I've ever known a business be more patient, considerate and accommodating to me than this one. Absolutely outstanding, personable customer service, miles above and beyond, and out of their way to help, to their own detriment at times.
Genuinely can't praise this business enough, and I regularly do elsewhere, on or offline.

November 13, 2023
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Paul
Thank you for taking the time to leave us an amazing review!
We are very happy to hear that you like the service we provide as we put a lot of effort into giving the customer the best experience possible. We will do our best to package and ship our orders as quickly and securely as we can. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Buy with total confidence

Honestly: for speed of dispatch, saintly levels of patience, selection, and sheer transparency, there's few companies that can compare. SAF (& the similarly excellent ZG) are the two sites I'll return to again & again. The way they've handled Hasbro's bizarre issues over the last 18 months - keeping customers informed while not being afraid to go on record about problems the Big H probably wishes they wouldn't - has been flawless. Buy with total confidence.

October 20, 2023
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Vincent
Thanks for taking the time to leave us a great review!
We are happy to hear that you are happy with our service. We aim to get orders shipped out as soon as possible and do our best to give the customer the best experience possible. We look forward to serving you again in the future.

Rated 5 out of 5 stars

marvel Ironman helmet

Brilliant, bought a marvel ironman punisher helmet that I couldn't find anywhere else for my son's Christmas present, thank you so much I won't have to disappoint him now. Would definitely recommend and will be making future purchases

October 13, 2023
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi
Thanks for your 5 star review!
We are glad to hear you are happy with the experience when shopping with us and have found a Christmas present for your son. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Always exceptional

I've been ordering from SAF since the first lockdown, must have ordered 30+ figures at this point it's always been spot on.

Packaging is always superb, they're always cheaper than competitors & if I've ever needed to cancel for whatever reason it's done with no fuss.

Going by their Facebook and their toils with Hasbro, the SAF team are genuinely on the side of the collectors. Easily my favourite retailer online for anything, let alone figures.

November 14, 2023
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Duncan
Thank you for your amazing review!
We are glad to hear that you like our service and we are your favourite online retailer. We do our best to provide customers with the best service we can and we look forward to receiving your custom in future.

Rated 5 out of 5 stars

Love this shop

Love this shop,

Customer service is fantastic and their Facebook page leaves you with all the information you need about what’s coming into stock and what’s on sale.

These guys interact with their followers and give updates when possible. Delivery times are quick. Ordered the gold label Batmobile last Thursday evening when the guys put it up on Facebook had an email Friday to say it was out for delivery and received Monday morning. That is service.

I pre order all my figures from these guys and they are the best when it comes to prices and speed of pre orders.

You guys are fantastic and I plan to keep buying my collectibles from you.

Thanks for running a fantastic shop and getting me in trouble with the other half 😂.

November 13, 2023
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Richard
Thank you for your 5 star review of us!
We are very happy to hear that you like the service we provide. We do our best to get orders shipped out as soon as possible and provide the best service we can. We look forward to fulfilling your future orders.

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