Star Alliance Reviews 95

Booked MAN/YYZ returns with Lufthansa who shunted us onto Air Canada Rouge for easily our worst trasatlantic trips ever in 40+years of flying. Lufthansa had not even the common decency of informing us until my efforts at on-line check-in failed. When asked for assistance they refused and suggested I get in touch with Air Canada. Their awful customer service was only exceeded in mediocrity by our experience of Air Canada Rouge; DO NOT FLY WITH THIS CARRIER!!! Well, not unless you liked long hours in hard, cramped seating where you need to wear any extra clothing from your carry on to stave off the cold.
I have been awaiting some sort of reply from Lufthansa for the last 3 weeks, but I am sure that they value my custom... just not very much!

Terrible customer service. Our flight got canceled for our wedding. They offered us a completely inconvenient option to get us to Dallas in time. We asked for them to honor us the same economy plus ticket we bought and they were unable to help us. We tried to obtain any sort of compensation for the inconvenience and finally the first rep was able to come around with a bearable offer. While she was checking her system, the phone call drops.
Round 2, we called a second time to reach another manager. The worst part is not that we had to explain the entire situation again, we got offered worse options to fly to Dallas. We told them what we were offered on the first call, but all of the sudden, this offer wasn’t available anymore. They gave us an ultimatum and did not emphathize with us in any way. Now we’re stuck with an earlier flight time, a two-stop ticket (instead of one-stop), no compensation for our inconvenience, and no insight on our seating situation. We’ll have to get to the airport and hope that there will be available seats for us to sit together. On top of that, we weren’t offered to be refunded for our canceled economy plus tickets. Complete shock of how awful Star Alliance is.

Have been a frequent flyer on Star Alliance for the past 10 years. My wife and I were star alliance gold. We paid extra fees for this privilege. I was booked for a first call trip on Qatar Air but elected stupidly to switch to Turkish to get the miles. Well TK never awarded the miles and we were left to dry. No one to help. I felt like a ping pong ball being tossed around by employees who could not care less.
SO I will now book the most convenient and cheapest flights. Horrible service all along for very few perks.

Star Alliance and especially Lufthansa is the main culprit responsible for the worldwide lose of budget airlines and changes from less restrictive ticket policies to more restrictive fares. For more read https:// noqrtrblog.wordpress.com/

You have good reason to worry over your baggage at Star Alliance! I gave them my trolley at CPH friday, and now 4 days later I have still not received it in Dar es Salaam. The Star Alliance-partner Swissport has yesterday explained, that my baggage has been localised in Nairobi, but I have still not seen it. The attitude of Swissport is far too relaxed, which provokers me to write this review...

Awful customer service! I have booked a connecting flight (Copenhagen-Frankfurt-Ljubljana). Since the flight from Copenhagen was delayed,I had to spend the night in Frankfurt. That's OK,it happens sometimes.However,since I reached my destination more than 4 hours later,I was entitled to a compensation.I have contacted both SAS (operator of the first flight) and LOT (operator of the second flight) and they simply kept blaming each other,refusing to compensate me.I have finally gotten my compensation through airhelp.Overall bad experience

Unnoble and unclear way of formulating their sentences. Very unpolite customer service. Not welcoming nor interested in (keeping) their customs. So goodbye Star Alliance!