Star Car Wash Reviews 

DO NOT USE THESE MORONS
I had bought a Groupon for Star Car Wash Karingal which offered a $50 outside and inside clean. The terms and conditions said $20 extra for "extra dirty" cars which mine was. It is a 6 month old car and full of dust from being in the country last week. It's not muddy, stained or damaged and I was happy to pay and told him.
When I showed him I have a Groupon he told me "It's too dirty we can't do it" and he walked away.
I was gobsmacked. It's only dust and they have vacuum cleaners and all the tools necessary because (you know) they are a CAR WASH!!
Apparently they only like to wash clean cars and charge top dollar to do so.
Judging by other reviews I'm not the only one getting duped by these lazy, unprofessional morons..

I have taken my car a few times to Star Wash Fountain Gate, the first time was fantastic but since then they have not cleaned my car properly. Each time I open the boot and ask that it be vaccuumed, on pick up I check the boot and it has not been done .
I will be taking my car to another car cleaning business.

Terrible service. Do not wash your car here. My car was just as dirty on the inside when I picked it up. I paid for wash and vacuuming but they didn’t vaccum, there was dog hair everywhere still and they didn’t wipe. The door rims were still very dusty and the wheels too. They charge $70 for a wash and clean but they do a sloppy job. I went back to complain and the guys says “ to vacuum dog hair, we charge $200. The audacity. Very very bad carwash. Check google reviews, you’ll see I’m not the only one complaining.

Today Star Wash Tea Tree Plaza made my Nissan Nomad the best it has been in YEARS!
Money well spent and a GREAT JOB - Well Done.

Terrible! Paid $200 and it doesn't even look like its been vacuumed! They clearly didn't take out the floor mats. The dash was wiped but the console was completely overlooked.
The only reason I gave the second star was because it was washed and polished.
Can NOT recommend Belrose location

Chisholm Star Wash ACT. Very disappointed with the clean, lm sure there was no cleaning product used on the car inside and out.the vacuuming was very hit and miss, it was very obvious the inside back of my SUV was NOT vacuumed.

The Baulkham Hills Star Car Wash was recently responsible for causing major electrical damage to my car as a result of their negligence. Within 1 hour of getting my car washed, I had a strong burning smell within the car and all of my car audio had stopped working.

After taking my car to an electrical car repair shop the next day, they independently verified that a short circuit had caused my 3 left hand side speakers to melt and my car amplifier was broken beyond repair.

The workshop reported that the amplifier contained in a left panel in the boot of my car was excessively wet, as was the boot of my car. These damages have cost me a total of $2,000 for replacement of the amplifier and $211 for replacement of the speakers.

To my further disappointment, after contacting Star Wash customer service via their feedback form, they referred me to deal with the Baulkham Hills site manager, who simple denied any responsibility, completely ignoring pure facts, the independent damage report from the car workshop as well as a surveillance footage he showed me where a water hose was used inside the boot of the car (an area where professionals should know better than to this as it contains electrical components) .

To my dismay, no further action has been taken by Star Car wash to remedy my damages despite the site manager having spoken to the electrical car repair workshop who independently diagnosed my damages and their cause being a result of excessive water damage.

Had my car washed this morning at the Westfield Penrith wash
Shocking job none of the outside black trim was even cleaned the black marks were still on the white paint(I cleaned them off with baby wipes) the interior was not vacuumed and the trims were not wiped
For $69 I expect a much better job this is the second and last time I will take my car there I will take it to mt druitt where they attend to every detail
Shocking service

Star Car Wash Casey Central Narre Warren South

Was charged an extra $20 to remove a less than average amount of bug splatter from the bumper

About half removed

Brought it up no real response

Very little care or customer service

Not worth the $59

Star wash in Alexandra. Booked and paid online. Arrived and supervisor was kind and calm however pointed out I would have to pay extra as outlined on their website for on sight inspections (waste of my time). From $65 to now $90. I was annoyed to say the least, especially since I was able to get my car washed and cleaned for $55 elsewhere but wanted to try Star wash out. They kindly offered my refund back online but it truly was a waste of time. I really dislike services that are opaque with prices and try to squeeze you on the spot.

Well what a rip of from Star wash at Knox field
They wanted cash before my wash saying they did not have eftpos….. funny it was sitting in front of me
Bunch of crooks!!! Trying to dodge the tax office !!
Car wash was disgusting not cleaned throughly at all
Most of all no people skills

Star website advertises $38 clean inside and out. Go to Maroubra and it is $45 but won’t do the boot. Go to Eastgardens, $45 but won’t wipe down the interior. If you want the wipe down it jumps to $69. $38 is false advertising. Rude and idiotic service is however no extra charge.

Ripped off for a service they lie about and did not deliver. Incomplete detail and then bad customer service when i complained. I paid $139 for a mini detail which was not delivered and a refund was refused. The outside had watermarks and dirt spots in some areas, the wheels were rushed over and tyre spray on half the wheels. The guy then cleaned this while i waited. When i left the carpark into daylight i could see the inside had been forgotten. It was not vaccumed, not cleaned and not polished (except the plastic car mats). When i complained to the manager via email and sent 37 photos they did not offer any customer service by offering to fix it until i asked for a resolve on the third email they asked me to come bacl. I went back the next day where they said they would 'fix it in 5-10 mins' if i was unsatisfied, i pointed out that it had not been done. I would have been okay with this, but the rep then continued to tell me he had vaccumed the day before, when it clearly has't been. Because the rep lied about the vaccuming and then later told me its not included in the detail I decided I no longer want to deal with this franchise and the refund was denied. It could have been fixed so easily with an apology and offer of a credit or partial credit even in the first instance, but it went on for too long and the lie about the vacuuming was enough. So unfair. I'm sure $139 is a lot of money to be wasted for each worker there also for an incomplete service. Not cool...

Location: Casula Shopping Centre
Time of Service: Sunday, 18 Sept 2022, 11:00 AM

After the service, I pointed out some parts of the car that wasn’t washed and/or properly dried and the manager’s and cleaners response was to crowd me in and say that I could have gotten it cleaned have I payed more through the premium service.

Truly disappointing customer and car service.

Dropped my Toyota Prius off for a wash while I shopped and was told to come back in 2 hours. Came back 2 hours later and noticed that all for doors and the hatch at the back were open, they asked me to wait another 20 mins. When I finally got my car back, I discovered that it had been left turned on, I do not know for how long, and the auxiliary battery was completely flat. The staff at the carwash DENIED all responsibility for it. NRMA told me the battery may be damaged and quoted me over $400 for a new one. Wish I could give them a negative rating.

Fabulous service, efficient, friendly staff. Left car went for a coffee came back and car beautifully cleaned inside and out. I go frequently and have recommended friends, family’s and neighbours all have been just as impressed with the service.

Star car wash Marion, paid for the polish interior was still dirty and I don’t believe there was any polish applied as when it rained, shortly after the wash, the water did not bead. Definitely not worth the $99

Took my car in for a star wash. The reception I received when I got there was nothing short of rude and don’t care attitude.
I returned 2 hours later and was so disappointed with the result.
There was a scratch on the car that I hadn’t noticed before. The boot was not vacuumed and was told that it was because I had a couple of things in there. ( pair shoes, small oil container and coolant.)
The car was washed, but still had water marks where he hadn’t dried off before polishing.
Inside the car doors trims were not cleaned appropriately. The tyre spray was very shoddily sprayed on. Just a terrible job overall.
If I could give less than one star I would.
Trying to discuss this issue with him was a waste of time. He would not listen and he wouldn’t let me talk.
A terrible businessman.

I would not go there again. Went there for their platinum car wash inside out. Completely unsatisfied with the job and customer service. They speak and laugh behind the customer in their own language. That tells what kind of a corner/hole in the world these guys come from. Very poor quality job for a premium price. Pathetic cleaning outside. Did not vacuum inside. Was told to return after 3 hours but didn’t warn that there will be parking penalty. When operating from within the car park and asking you to leave the car with them one would not think of a parking penalty unless warned by the operator. When returned, car was untouched. Delivered an hour late without vacuuming or cleaning the seats. Paid penalty for that hour too. Then they sent a text- hope you enjoy the new car smell!! The sweat stink of the cleaners in the car. It is a new smell in the car!
Learn professionalism and grow up guys. Learn to earn by honest job.
You are a shame to the culture you represent!