Starfury Conventions Reviews 

What to say Flux was an absolute mess, the organisation was terrible, there was poor signage to say what was where and where the photos were. The staff were mainly all rude and shouting at people and when asked a simple question they were clueless. The no phone policy in the rooms with the guests are rediculous, they are behind screens so why can't we go on our phones. You can't expect people to queue for long periods of time without using their phone. I even showed a staff member I was playing a game and got screamed at saying they didn't care and there was no phones. No other con does this, if your phone is down facing the floor how are you taking photos? The whole thing feels militant. Also other events allow you to pick up your photos straight away, in this one you have to wait. I will not be returning for Flux 2

My issue with staff fury conventions is more my complaint about the way it’s handled with the staff so I did my first star fury event a couple of years ago and I met a woman at the front desk and she was just so rude. It was on it almost made me never wanted to do a convention with star Fury again and I’ve done a couple others since then and I’ve had the same experience with different members of the same staff since that incident I had a woman in a wheelchair who was part of the staff I noticed that when people were asking her questions, she would roll her eyes and scarf as the people walked away and it’s not. It’s not the show that’s the issue. It’s the staff for me. Some of them are lovely some of them I have a lot of respect for, but there’s a good couple of them that need to really stop with the rudeness because it makes the company look bad. They put on great comic cons but yeah the staff are very rude. A couple of the conventions I’ve done with them.

Zero communication and no compassion. Star Fury do not respond to emails and have no flexibility. If you can’t attend they don’t respond or offer anything. We asked for our inclusions - autographs etc when we couldn’t attend and offered to pay for postage-seemed reasonable given the cost of the ticket. No reply. Very disappointing. I recommend only buying tickets in the week before the event.
Have attended prior and the event as ok.

The Into the Fold 3 convention was run very well. As a convention newbie, I felt that the scheduling was clear and the staff were great and knowledgeable. They were incredibly kind to make sure I got a photo that I accidentally missed with two of the guests. They didn't add any unnecessary stress to the experience, and as a newbie (and therefore a bit overwhelmed in general) I don't think I could have asked for a better run convention.

First I want to add just to be completely fair: I attended Ascension I and it was amazing. No complaints whatsover about that.

BUT! And it's a big but: I purchased my Gold ticket for Ascension II right away because I loved the first event so much, and then they suddenly changed the date and venue completely. I sadly can't attend the event in that other city and at a different time because I'm from another country and I can't organize the travel like that. So, I asked for a refund and the problems started here! No answer to any emails at all. Nothing! And only snarky, rude answers on FB, no refund, no information as to when to expect anything, nobody to talk to about how it will be refunded (my card has since expired, so they should ask for me bank account number to be able to transfer the money back...), etc. I have screenshots of Sean telling me in a sarcastic way that I have no rights at all, and what do I want, what does it matter when they give us back the money, why can't we just be patient... things like that. It's been over 5 months, and I'm not the only one with that problem.
Now I had to start legal proceedings and hope that I can get somewhere with them just because the person responsible for the convention has chosen to play the 'power game' and not cooperate.

UPDATE: interestingly, just a few minutes after my review was posted here, I got banned from the Starfury Ascension Facebook group.
So, this is how they deal with things there... (Luckily, I have screenshots from everythings)

UPDATE II: It's May 23rd now and still no word about the refund they had promised, no answer to any emails I have sent - including two emails from my attorney!! I'm still banned from their Facebook group and they simply don't care. They just don't care.

I cannot believe such a big company does not allow refunds or tickets to be sold on to make people lose over £200 and when emailed they just send an auto response disgusting and then guests can cancel at the last minutes and are replaced with mediocre replacements
I have emailed twice before and had the same auto response I can provide dates if you wish the comic con tickets are a fraction of the price and they allow tickets bought for guests to be refunded if cancelled you need to have a good look at your customer service policy

Poorly run show. Didn't inform customers of all changes. Result we was not able to collect all autograph that come with our expensive ticket. Aftercare, dismissive and results to pressure tactics.

No refund for cancelled event. Despite several emails and tweets to the convention organiser, I have still not received a £260 refund for 2 regular tickets for the Ultimates:Amalgam convention. Attendees were promised a second email giving the option of refund or transfer of tickets to another event, but this email did not arrive. What makes this worse is the fact that the organiser was very good with communication during the pandemic. As a regular customer of this organiser I am very disappointed with the lack of response and just want my money back.

Event cancelled 4 months ago but still haven't received a refund for my ticket. Not replying to messages or emails. The event was originally supposed to be last year but was postponed. I paid for my ticket in 2023 and just want my money back. Absolute joke.

Until this year, I would have given Starfury a full five stars. Until this year, I’ve never had an issue with the company, the conventions, the guests, the staff or the attendee’s. I trusted them. This year however that trust has been breached.

On the 28th of August 2023 I treated myself to a Gold ticket to Starfurys Ultimates Amalgam. No guests announced but they usually get some fun ones and I trusted them not to fail us this time.

In 2024, Sean announced that, due to another convention company running a convention the same weekend, the guests weren’t available and it was being postponed to 2025. We could refund or postpone. I opted to postpone.

A few weeks before the event (April 11th-13th) in 2025, March 19th, it was cancelled. An announcement was put on the facebook page, and X and an email sent out, saying we could swap our tickets to another event or get a refund. An email would be sent in a few days to tell us how to do this. Fine. But this was where the problems started. I never received an email. I emailed Starfury as advised on the website. No answer. I emailed two weeks later as I received no reply. In all I have emailed 4 times and emailed Sean as well, each garnering no response. Polite emails just requesting a refund or what to do to obtain one. Nothing. (Dates of all correspondence can be proven)

On 25th of June Sean put an update on the facebook page, saying sorry for the delay, he had a lot going on. Over two months after the event had been cancelled. This one stated the ‘remaining’ refunds would be processed at the beginning of July. It’s now the 17th of July. I still haven’t got a refund for my Gold ticket. I could really do with the money because it was over £200 and taking 4 months to refund the face price of a ticket from a cancelled event is not good enough. It’s really not. It looks bad. It saddens me to say I’m not sure* I trust Starfury with my money again after so many years of enjoying these events.

July 23rd - Still no communication or refund.
July 26th - Still no communication or refund.
July 31st - Still no communication or refund.
August 9th - Still no communication or refund.
August 13th - Still waiting for any kind of communication, No refund in sight.
August 20th - Still nothing. Won’t answer emails or comment online and is removing people’s fb posts about it.

Currently July 1st 2026 and heading to small claims court after being banned from Starfuryw facebook groups after asking for my refund after he cancelled two more convention and gave half of the attendee’s their money back but still has not refunded some of us from the Amalgam con. Shocking company. Do not advise going.

*should read I will never trust.

Utterly disgraceful customer service.

I'd attended my first Starfury convention last week - the Red Dragon 7 one. Being new, I didn't have much of an idea as to how this would be organised, though I did expect a minimum of clear signs and directions for picking up tickets, as well as the rooms we were supposed to visit according to the schedule provided. Unfortunately this wasn't really the case.

It was difficult to navigate with no clear direction of who was where, and which areas we were supposed to be in. Some members of staff were helpful, most were not, so I would end up having to speak with fellow Hannibal fans about where we were supposed to be. I'm also autistic, so the disorganisation (+no communication for schedule changes) just made everything more stressful than it needed to be.

As for the staffing, I have to say that, as guests, the way we were treated was quite shocking? It was probably what prompted me to write this review in the first place.

I'd volunteered for a stewarding position myself, and so I'd seen first hand how rude these people were. The experienced/regular stewards tended to speak down to confused guests, always responded in an immediately aggressive tone when questions were asked (sometimes muttering/cussing about the interactions right in front of said guests). You were treated as if you were stupid for not knowing where to line up, or what the photo op/autograph procedures were.

Just as a personal example, my sister (like everybody else) had been given an event booklet. Only hers didn't contain her autograph slip, and so she spoke with one of the workers to ask for one. She was answered with condescension. There was no understanding and barely any room for explanations that she hadn't been the one to lose it. It took around 5 minutes of arguing her case for the lady to simply go and grab her a sheet in the end. No kindness or understanding to be seen.

Another problem I have is the lack of ability to take pictures and videos. I don't understand this at all. I remember being rudely spoken to for recording the end of the opening ceremony. It just zaps the fun out of everything when you're reprimanded for trying to keep a few virtual mementos.

All in all, it was an okay time. The Hannibal fans were super kind and so so helpful. I just wish I could say the same for the staff (staff who claimed to have been working Starfury/Red Dragon conventions for years).

I won't outwardly dissuade anyone from attending these events, but I did just want to leave this here to serve as a warning to other newbies who don't know what to expect. I would highly recommend relying on the guests who frequent these events, rather than the stewards on a power trip.

Happy to speak further on this privately if any clarifications are needed.

I have been to a number of different conventions over the years and I can honestly say there is nothing quite like a Starfury one. Sean Harry runs a fantastically well organised convention, and you know you are in a safe pair of hands. These are smaller more intimate events where it is easy to make friends with the other attendees over the three days, and you just know the talent enjoy themselves too; you can see they are relaxed and comfortable and have as much fun as we do. It’s also great that so much is included even in the standard package. Once you’ve been to one Starfury event you’ll want to keep coming back for more.

We attended crossroads 10 and we had the best weekend ever, we frequently attended comic cons but this was our first starter event and I’ll admit that this has been the best convention we have ever attended. The organisation and the way they run the con itself is incredible and extremely effective, the atmosphere at the event was something I have never experienced and I felt so grateful to experience such a thing. Starfury most definitely know what they are doing and can put on a fantastic event where they make the guests and the fans feel extremely welcome and at ease. We will most definitely we back!

Great line up of Stargate guests. Wonderful to have a boutique Stargate event! Overall it was organized and well run. A few issues. The microphone placement for questions was horrible. The guests sat in the middle of the stage and having the microphone in the middle meant both the questioners and the person running the area were standing in the way making it impossible to take photos. Please move the microphone to the sides or have a mobile mike that a volunteer takes to someone. Calling for autographs in smaller batches would also be better. Less time in line ups and more time to see the panels. If the guests are sitting, having them in a raised platform on the stage would also help. Hard to see from the regular seats.

OMG, what an amazing event. This was the first Starfury event for Stargate. Simple information and booking process based on 2 ticket types. This is a small intimate con with excellent staff and set up. Strict ticket calling coupled with efficient and effective queue management allows for fotos and autos apps without rushing. There are a couple of meet and greets with panels in the main hall all sensible spaced out and timetabled. Opening and closing ceremonies frame the event along with an initial guest meet setting the scene for the weekend. Fans don't miss a beat in the cosplay competition and the evening discos give you an opportunity to socialise and let your hair down. I really can't praise Sean and his staff enough nor can I truly articulate what a fantastic time I had. Friendships are created across the weekend and everyone keeps in touch through the year. I never thought I'd have global friends, but here I am, booked for next year and having the best time with great people.

I have been attending Starfury events since 2012 and have enjoyed every one that I have gone to. The guests that Sean arranged are awesome, never had a bad experience with one. The convention is well organised and the staff have always been helpful.

This was my first Starfury event, but it won't be my last! Great guest line-up, even with the late shuffles due to work commitments. I liked that the photos were in the am, with the talks and autos in the pm. Something to consider though - I was one of the first regular tickets (my badge # was in the 30s) but I was dead last in getting autos (so I missed more of the Q&As), which felt like a bit of a slap. Perhaps next round you could divide the groups so that regular 1-300 were one group and reg 301-400 went with the gold ticket holders instead?

I went to a convention organised by this organiser last weekend and overall I had a very good time! The organisation of the event was extremely well managed, as was the selection of guests and the opportunities to engage with them. The parties were fun after hours events, although I do think they would have benefited from having themes like at other Starfury events. The value for money was quite good although I did feel that the lack of merchandise did take away a little from the experience. I understand that trade isn't the focus of Starfury Conventions but perhaps giving attendees the opportunity to browse collectibles or even to allow artists to trade at the cons might be a nice addition. It would also be nice to perhaps have some workshops (maybe ones run by volunteer attendees) that tie into the show for people to attend during their downtime.

One of the things I would say that as efficient and dedicated as the staff were at this con, I think some were a bit militaristic in their enforcement of the rules. I understand why phones are not allowed near the tables however, I did feel that shouting at people and demanding that they delete things (even when they might have just been looking at something on their phones) was a bit intense. Even then I think there is a way to approach someone who is breaking a rule that is firm but respectful. This is something I feel some of the staff need to work on.

I attended Ascension which was the first Stargate convention Starfury has put on. It was amazing to meet all the guests especially RDA!! It was very well organised in comparison to other conventions I've been to. I think my only negative would be the lack of vendor or merch stalls to browse or buy from in between photo's and autographs. It was okay for me & my partner as we hadn't met any of the actors attending but there was still a couple hours in between to try to fill.

Been doing cons since 2007. Every Starfury I've been to has been awesome. Seeing everyone's smiling faces after the photos is priceless to see this day and age. Just having fun is what is all about. Forget all about the outside world for a few days is what we need.