Starfury Conventions Reviews 

527
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers had a great experience with this company. Customers consistently praise the staff and volunteers for their exceptional friendliness, helpfulness, and professional approach, which significantly contributes to a welcoming atmosphere. Many people highlight the events as well-organized, smooth, and enjoyable, with guests actively engaging and providing entertaining experiences. Reviewers often appreciate the calm pace, clear scheduling, and efficient handling of autographs and photo opportunities, making for a fantastic overall experience. However, some customers also noted issues with staff conduct, describing some as rude, unhelpful, or aggressive, and observed poor treatment regarding accessibility. A few other people also felt that communication was vague or inconsistent, with some emails and messages going unanswered. Additionally, some reviewers reported negative experiences with social media interactions, including being removed from groups for sharing critical opinions, and found the event format outdated or talks unengaging.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their approachability, friendliness, and... See more

User experience

Customers had positive experiences with user experience, with many reviewers praising the organization,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the approachable, friendly, and... See more

Holidays

Users describe positive interactions with holidays, with many reviewers having a fantastic time at events... See more

Social media

Customers consistently note ambiguous experiences with social media, with many expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've attended a number of Starfury events over the years and never had a problem that wasn't of my own making. Over the past few years I have needed to take advantage of their accessibility and... See more

Rated 5 out of 5 stars

We attended warp 1 and warp 2 - both were excellent star trek conventions with a good selection of stars from across the 90s and modern trek. As a hotel con, it is a bit different to a comic con s... See more

Rated 5 out of 5 stars

My husband & I have now been to three Starfury events so Warp2 was our fourth. They are the the best cons ever. We have been to other Trek cons & they were no where near as friendly. Warp2 had grea... See more

Rated 5 out of 5 stars

Great Events. I've only had the chance to partecipate at One Vampire Ball and the recent Warp 2, but given the possibility, I'd definitely come to another event by Starfury. Staff and guests have bee... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

The UK's no. 1 organiser of genre TV and Sci-Fi conventions.


Contact info

3.7

Average

TrustScore 3.5 out of 5

527 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(527)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly, Accessible and Welcoming to all

Just got back from Crossroads 7. My mum and I have been to all of the Crossroads and now only go to Starfury events. My mum needs access help at the conventions and all of the Starfury staff are amazing at making sure that everyone is looked after. I’ve seen them looking after people like my mum who needs seating space for her wheelchair in the hall, to people like friends who have had a bit of a panic and the staff including Sean have checked on these friends and made sure they’re ok. To just generally being amazing people and saying hello and checking that everyone is having a great time. Cannot fault this company and will continue going to their events for many many years to come.

Thank you all for sure an amazing set of weekends for the past 7 events. Can’t wait for more to come.

September 23, 2023
Unprompted review
Rated 5 out of 5 stars

Crossroads 6 and 7 Experiences

I’ve been to two starfury cons now (Crossroads 6 and 7) and had an incredible time at both. I’ve been to other similar events with similar guest line ups or even possibilities, but nothing will compare to the organisation, relaxation and family that you get and feel at a starfury con. Sean Harry makes absolutely everybody no matter who you are feel so welcomed and valued to the event, and works so hard to make it accessible and enjoyable. At cr6 the event was moved to a different venue than usual which turned out to be less accessible, where other event organisers would and have brushed aside such things as it would ‘tarnish’ their brand, Sean acknowledged and validated the troubles we had on stage and moved the events back to the original site which I found incredibly admirable and appreciated. I had the first one at the original site this past weekend, and whilst the hotel itself has some access flaws (at absolutely NO fault of starfury, hilton as a chain just sucks), the con itself runs so much smoother. 1200+ attendees and it all flows into one big family reunion of sorts that is extremely well cared for and organised by Sean and his team. The staff in every corner of the convention work tirelessly to give everyone a 5* quality experience, offering equality and advice at every turn. From the main halls where accessibility is promptly organised and accessed for panels and talks, to the photo op rooms where the photographers take time to make each moment special and even spend time to make sure my assistance dog is facing the camera, to the stewards who are fans themselves volunteering and staff at the photo collections carefully helping us pick up our final photos, each corner is filled with the same sense of joy and respect. No matter how busy rooms get, such as autos, there’s always someone on hand to help you, such as staff offering a queue buddy system for assistance so we aren’t overwhelmed waiting, to offering to get me a drink if I needed one. Everyone goes above and beyond to make each weekend absolutely unforgettable in the best way. I could think for so long on things to try and complain on, or that could be better, but there’s such little things because they have absolutely every corner covered no matter what circumstances they find themselves in. The only things from an accessibility standpoint (as a selective mute autistic wheelchair user who ALSO has an assistance dog) that could be implemented in the future over time which would be awesome to see but is certainly not a requirement would be a sign language interpreter, as I know some are often volunteers like the stewards, for the panels to help deaf, HoH or selective mute fans have the opportunity to partake and ask during panels, and for possible accessibility queues for autographs but since the queue buddy system worked so well it’s definitely not something that would need a requirement or fixing if it makes things harder. Even coming up with those took so long to think of, as there’s truly just so much care and appreciation for every guest and attendee within the company. So if you’re truly looking to go to a convention that feels more like a safe and cozy family reunion and want to make friends for life, starfury is the place to look without a doubt. I cannot wait to be back in april for crossroads 8.

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

Cross Roads 7

If we're reviewing the show, then cant fault it in slightest, pulling of the calibre of guests they did, and making sure the weekend ran as smoothly as possible, despite some factors beyond their control deserves credit.

Starfury has always been relaxed and fun conventions, this one was not the exception.

My only quibbles are not about the show, but the hotel, so wont mention them here

September 23, 2023
Unprompted review
Rated 5 out of 5 stars

Grateful for the experience

It was my first-ever convention last August which was the Witchbomb event for MFS and Warrior Nun. I met my hero, Kristina Tonteri-Young. I also met Olivia Delcan ☺️🫰🏼😇 Everyone was amazing and I felt their genuine love for all of us.
I will go again and again and again 😃🫡
Especial shout out to Sean Harry and the rest of Starfury staff and crew, you all were great!

August 19, 2023
Unprompted review
Rated 5 out of 5 stars

Best convention by far. Totally worth it!

The best convention I’ve ever attended so far. Sean is an amazing organiser. The staff are awesome too. Looking forward to more fun and exciting conventions with our favourite actors. It was worth travelling 6000 miles to get to his events.

August 19, 2023
Unprompted review
Rated 5 out of 5 stars

Witchbomb

I've been to many conventions, but it's never really been like this. I got the chance to steward, made many new friends, and the guests were amazing. Everyone was also very welcoming.

Unlike in many conventions, it felt like the guests were actually a part of crowd, like they weren't just there for some pictures and autographs and then left again, it felt more personal. Especially with the opening and closing ceremony, the fanmeets and the cosplay competition. And I just think that's amazing.

At the other conventions the guests are also usually not interacting with each other, but here the guests spent a lot of time together too and it was fun to see. Also for us the chances of bumping into them in the lobby of the hotel were pretty big and it made for some funny memories.

I don't know if it was just the fact that my favourite actor was there; or the fact that there were so many amazing people to meet in both fandoms; or everything about that weekend combined, but I'll always cherish it.

I bought my ticket for next year not even 24h after arriving back home.

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Best convention in a long time!

Attended a convention run in August and it was one of the most fun and chilled out experiences at a convention I have had in a long time. Best guests, very organised, clear plans for the day and lovely staff who were always happy to help and answer any question. Left feeling deflated (post con blues 🤣) however didn't hesitate to buy another ticket for the following year as soon as we was home! Definitely worth attending!

August 18, 2023
Unprompted review
Rated 1 out of 5 stars

I can't trust them anymore… Be careful

Since 2017 I loved doing convention with them.
But now I can't trust them anymore, they promise refund I send email in time but I didn't get replies for a YEAR. They only replied to me this year but the way they answer to me, it's not right so much hostility and unprofessional.
I kept all the email as proof and now they don't answer me, how convenient.
It's sad because I think it's was a safe place.

August 13, 2022
Unprompted review
Starfury Conventions logo

Reply from Starfury Conventions

Many thanks for your comments. I am sorry to read that you are unsatisfied with our service. However, tickets are sold as non refundable, which is clearly stated in our advertising and the terms and conditions which you must agree to when purchasing a ticket. If we refuse to offer a refund, this isn't a betrayal of trust nor unprofessional, as it is something that we clearly inform customers we don't offer when they purchase a ticket.

Please feel free to e-mail us at info@starfury.co.uk to resolve this matter.

Rated 5 out of 5 stars

Starfury and the Highlander 6…

Starfury and the Highlander 6 Convention created a magic event and a memorable weekend for us all. The guests were amazing and we had such fun all weekend. Congratulations to Sean Harry and the whole Starfury team. Have already booked for next year and thrilled to know there maybe even more to come.

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

Well organised

Great line up, and everyone gets their photos and autographs. Well organised, and lovely meeting old and new friends! Wish a few more people would join the cosplay… but that’s not Starfury’s fault! I also love Stewarding, it gets me much closer to other participants 🤗

August 5, 2023
Unprompted review
Rated 5 out of 5 stars

I attended Highlanders 6 this year

I attended Highlanders 6 this year. The queues were short, the guests were hilarious and despite the SAG strike I felt it was a great convention.
The venue could have been warmer with a closer bar and more affordable food, but the planned events were well organised, ran smoothly and were inclusive.
Had a brilliant weekend. Thank you Starfury.

August 5, 2023
Unprompted review
Rated 5 out of 5 stars

This is my 3rd Highlanders (outlander)

This is my 3rd Highlanders (outlander) convention Aug 23 and 1st Lux (Lucifer) Feb 23
From the first one I attended (Highlanders 4) not knowing what to expect, I found everyone so helpful staff and other con goers
Loved meeting all the guests, lots of good memories of my fave show
But also love watching costume contest, some of the work that goes in is amazing!
Here’s to next year!!!

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

The best!

I love going to conventions of Starfury events. It’s really well organised and the staff is really friendly. What I also absolutely love are the evening parties! Can’t wait to come back next year! Big thanks to all the staff members en Sean for all their hard work!

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Highlanders 6!

Amazing experience at Highlanders 6 as usual! Great guest line up. So good to see John Bell there. The SAG strike had a minor impact but for me it was a plus as discussion was around other topics. Fantastic organisation as usual by Sean and his team. Sadly can’t attend next year but bring on H8!

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

Don't hesitate,buy the ticket

Absolutely love Starfury events which is possibly obvious as I've attended at least 8 over the last few years covering 3 fandoms. The fact they are generally fandom specific means you are getting to spend time with guests and panels you are genuinely interested in and with people that share your passion. The events are flawlessly run by a cracking team of people that keep us informed of where we should be and when which is no easy job I'm sure. In short don't hesitate, buy the ticket and prepare to meet fabulous people.

February 3, 2023
Unprompted review

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