Start Rescue Reviews 

4,649
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable staff and the incredibly easy-to-use mobile app for quickly arranging dependable roadside assistance. People deeply appreciate the regular check-in phone calls and professional support provided while waiting safely for help to reach them. Some reviewers were not happy with extended wait times and communication delays during particularly stressful emergency situations on the road. However, a few customers also mentioned frustrating difficulties when recovery arrangements faced unexpected setbacks, closed call logs, or rigid policy limitations. Overall, consumers continue to find the breakdown service remarkably reliable despite these occasional hurdles.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that technicians are polite, knowledgeable, and... See more

Staff

Users describe positive interactions with staff, highlighting helpful and friendly service from call handlers... See more

Response time

People report positive experiences with response times, frequently highlighting fast assistance and prompt... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting exceptional support and... See more

Application

Consumers find the app to be a positive and efficient tool, highlighting how easy it is to report a breakdown... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My latest experience with Startrescue was superb. I broke down on the hard shoulder of the motorwsy with my young son. I was able to speak to an operator immediately, I was given a prompt ETA for... See more

Company replied

Rated 5 out of 5 stars

From start to finish the mechanic was very friendly and very knowledgeable. They did arrive afternoon instead of the morning. But as the car was on our drive anyway wasn't a big issue. A thorough chec... See more

Company replied

Rated 5 out of 5 stars

Like an idiot I misfuelled my vehicle . In my panic I rang Start Rescue basically for advice. Emily answered and although at the beginning of her career co ordinated my recovery in less than an hour... See more

Company replied

Rated 5 out of 5 stars

When needed i got a quick response. Was kept updated regularly about recovery time, and asked if we were ok. Very calming to know that somebody is aware that you are in trouble and is getting you hel... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. Car Repair and Maintenance
  3. Towing Service

Written by the company

At Start Rescue, we take pride in offering an alternative to the services you may already be used to from £31.58 PER YEAR! A Which? Recommended Provider for Breakdown Services for since 2019, we offer 5-star Defaqto cover, in terms of our most popular level of breakdown cover - 3 Star. We provide UNLIMITED callouts, misfuel cover and accident recovery all included as standard*. We prioritise our customers' safety and well-being, so you can count on the Start Rescue team to send the right help when you need it. *Unlimited call outs are not applicable to business breakdown cover policies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(4,649)

626 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

A great service from the initial all to the updates then ultimate pick up.

June 3, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Brenda,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Excellent experience with Start Rescue

Excellent experience with Start Rescue. Their communication is very good from start to finish. They have sent someone to collect my car and take to the nearby garage when it wouldn’t start. The person who collected my car was from Victoria Rescue in Yate and he was really helpful and friendly. I couldn’t recommend this company enough.

June 18, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Lucy,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from us and that you would recommend us.
Best Wishes, the Start Rescue Team

Rated 3 out of 5 stars

Notified breakdown using app

Notified breakdown using app. response was good and I was quickly notified that recovery vehicle was being despatched and it arrived within 30 mins. Disappointed recovery only service was available and no attempt to repair vehicle on site

June 14, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Geoff,
We are very sorry to find your comments. If you would like to discuss this matter further, please email customerservices@call-assist.co.uk and we will be able to look into this for you.
Best Wishes, the Start Rescue Team

Rated 4 out of 5 stars

Airport breakdown

They were very courteous and kept us informed all the way through it is some of the recovery services that are the problem but the one we had was very nice

June 14, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Diana,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

It was a tricky recovery from my drive…

It was a tricky recovery from my drive due to the car being locked in park but they managed it and got it to the garage. It was a difficult job that took time both getting on and off. Great professionalism and a great service.

June 5, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Jamie,
Thank you for taking the time to leave us this review. We are pleased to hear that you received an overall great service from us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

A fast response

A fast response, by a helpful Tec’

June 13, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Julian,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

The App is really easy to use

The App is really easy to use. Was able to track the rescue vehicle so knew how long it was going to take (only 40mins!) Great service.

June 1, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello,
Thank you for taking the time to leave us this review. We are pleased to hear that you found our app easy to use and that you received an overall great level of service.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

excellent service and professional…

excellent service and professional staff very quick in helping me

June 5, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Jim,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Great service.

Easy to book a visit online. Was able to track the mechanic and see how far away he was and how long he would be. Very pleasant chap and he was able to sort my car. Start were monitoring and contacted me because he was a bit longer than they had anticipated as he had a tachometer stop.
I would thoroughly recommend Start.
Since writing this review, two people I have told about Start Rescue have now signed up. They have also done their own online comparisons before making their final decision. Both are happy with the ease of joining and the competitive pricing.

June 13, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team and that you would recommend us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Highly recommended

I cannot speak highly enough of your breakdown service. This is the second time I have needed assistance, and both experiences have been excellent. The technician was calm, friendly, and knowledgeable, quickly getting my car running again and offering helpful advice. Breaking down can be stressful, but on both occasions your staff put me completely at ease. Outstanding service and customer care throughout.

June 10, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Amy,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team and that you would recommend us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Burst tyre

I was able to report my breakdown on the app which was quick and easy to do and only took a couple of minutes. An agent replied within minutes to advise help was on its way . It took about 20 minutes for the breakdown truck to locate ne and was then able to take me to my nearest garage.
I have been with Start rescue for many years, but have only had to use them twice. They are friendly, efficient, caring, trustworthy and inexpensive. Highly recommended.

May 28, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team and that you would recommend us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

I had a battery problem on Sunday

I had a battery problem on Sunday. A gentleman came to my rescue from Rhigos Motors within 10 minutes.He was unable to get me a bty on Sunday but I got a new battery from Rhigos Motors on Monday around 11am. The service from both Start Rescue and Rhigos Motors staff was excellent.thank you.
Richard K

June 8, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Richard,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

The app worked well

The app worked well. I was given prompt updates. The breakdown company quickly got me back on the road

May 29, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Keith,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Easy to use app. Prompt arrival of breakdown van. Excellent communication at all times. Driver courteous, friendly and helpful.

May 24, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Rob,
Thank you for taking the time to leave us this review. We are pleased to hear that you found our app easy to use and that you received a friendly and helpful service from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Excellent service

App worked fantastically well and the recovery truck arrived within 40 minutes.

May 24, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Jasmin,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Excellent response.Clutch failed and…

Excellent response.Clutch failed and car not driveable. Prompt response on phone and by recovery contractor Beacon Recovery. Vehicle taken to home and subsequently to garage for repair. A fantastic service. Would recommend.

May 31, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Roger,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team and that you would recommend us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Good service

Service was excellent the lady who took my details was very helpful. The company who attended were also very helpful, unfortunately the car was not repairable and had to be transported back to my home. It took two hours from making the call to me arriving home with the car.I consider this exemption service and will be renewing contract in a couple of weeks

May 29, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Nigel,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Start Rescue is an exceptional network…

Start Rescue is an exceptional network organisation, I cannot fault them, and would recommend them to anyone, in fact I have already done so to one of my lady friends

June 2, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Mandy,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team and that you would recommend us.
Best Wishes, the Start Rescue Team

Rated 1 out of 5 stars

I FEEL VERY LET DOWN

i have been with start rescue for about 12 years or more. never used there service.( just paid for it). my policy came up for renwel. i phoned start rescue up. to and was told by them that my sons car could not be on my policy. but when i put it on my policy over three year ago i was told it was fine as long as it would be recovered to my address. i was happy with that. i was going to add my daughters car to the policy (three in total) so i am not happy. the ironic thing is i have never used there service ever ( that is over 12 year)

June 4, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello,
We are very sorry to find your comments. If you would like to discuss this matter further, please email your policy number or vehicle registration to customerservices@call-assist.co.uk and we will be able to look into this for you.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Always punctual and go above beyond to…

Always punctual and go above beyond to help you to resolve problem ! Wouldn’t use anyone else !

May 28, 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Sian,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

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