Staysure Travel Insurance Reviews 

544,657
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 63,969 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally helpful, patient, and easy to talk to during phone calls, ensuring that all questions are answered thoroughly and clearly. Consumers also find the online platform very straightforward to navigate and appreciate the smooth, hassle-free policy renewal process for their travel insurance needs. However, some customers also noted that renewal prices and travel cover costs can sometimes feel unexpectedly high or expensive compared to previous years. A few people experienced frustrating phone system hold times and complicated automated menus before finally reaching a human representative.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing representatives as knowledgeable, patient, and very... See more

User experience

Consumers find user experience to be very positive, highlighting the easy-to-navigate website and clear,... See more

Price

Clients share positive opinions on price, noting that quotes are very reasonable and competitive compared to... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, polite, and patient... See more

Service

Customers consistently report positive experiences with service, highlighting a straightforward renewal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Staysure for the past four years and even though we are over 70, we still get a reasonable price, especially with the 20% discount. Every time we have rung the member of staff has been so he... See more

Rated 5 out of 5 stars

I have taken hoilday insurance with this company several times now and find their online site easy to use. I have searched other sites for holiday insurance but Staysure always came out best and have... See more

Rated 5 out of 5 stars

Recently renewed my Staysure travel insurance and the process was very straightforward. My existing policy suited my needs, so I simply checked the renewal details and was happy to continue. Ever... See more

Rated 5 out of 5 stars

I'm being honest here, my wife needed to travel to Malaysia as our son-law who lives there with our daughter is seriously ill. Have always used staysure for piece of mind. The only problem now is that... See more


Company details

  1. Travel Insurance Company
  2. Insurance Agency
  3. Insurance Company

About Staysure Travel Insurance

Written by the company

Staysure is an award-winning UK travel insurance provider specialising in cover for pre-existing medical conditions and all ages. Our travel cover includes emergency medical expenses, cancellation, lost baggage, travel delays, repatriation and more, with optional add-ons for cruises, winter sports, gadgets and excess waiver. Getting a quote is simple online or over the phone: just tell us about your trip, complete your medical screening and choose your policy level (subject to acceptance).

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Refer A Friend

Staysure Travel Insurance - Dream Big

Written by the company

UK's most trusted travel insurer
Based on most 5 star Trustpilot reviews of any travel insurance provider.
Pre-existing medical condition cover
We cover most pre-existing conditions including diabetes, high blood pressure and arthritis.
Flexible cover options to cover you
Choose from Single Trip and Annual Multi-Trip cover, and tailor your policy to suit your holiday plans.
24 hour medical emergency helpline
Have help at hand at any time of the day, anywhere in the world.
Medical emergency cover
Be covered for medical emergencies and repatriation.
Refer a friend
Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

545K reviews

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4.7

All reviews

(544,657)

60,359 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Easy to negotiate online quote. Competitive price. Gives peace of mind, as used Staysure previously and found them efficient & compassionate when I needed to make a claim following having to return home after the unexpected death of my father.

August 15, 2026

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